Who you are

• 5+ years designing, building, and operating cloud services (GCP/AWS/Azure) with high availability and low latency
• Strong backend programming skills in Go, TypeScript, Swift, or Python; comfortable owning production services end‑to‑end
• Security‑first mindset: least‑privilege access, strong isolation, encryption in transit/at rest, and auditable controls
• Experience with identity and policy enforcement (authN/authZ, org/account guardrails, quotas, retention)
• Proven reliability practices: SLOs, incident response/on‑call, observability (metrics, logs, traces), and post‑mortems
• Track record integrating with third‑party platforms and partner APIs using safe contracts and resilient pipelines
• Excellent cross‑functional communication—able to align with Product, Infra, Security, and Ops to ship quickly and safely
• You resonate with our company values
• You’re pragmatic, motivated by nebulous problems, and excited to work in a startup environment with quick product validation cycles
• Most of our team are based in North American time zones and require that folks have 4+ hours of overlap time with team members in Eastern Time Zone

What the job involves

• As a Services Engineer at The Browser Company, you’ll build the server-side backbone that makes Dia’s AI feel native to the browser—fast, trustworthy, and useful for real work
• You’ll design and operate services that orchestrate complex AI execution flows, securely integrate with enterprise systems, and deliver low-latency experiences that teams rely on every day
• You’ll own services where the stakes are high: identity and access controls, policy enforcement, data privacy boundaries, and auditability
• That means building with secure-by-default patterns (least privilege, strong isolation, defense-in-depth) and meeting enterprise expectations for reliability, observability, and incident response
• Your work will turn novel AI-in-the-browser ideas into production-grade capabilities—bridging Dia’s client experience with cloud services that are safe for individuals and compliant for enterprises.As a Services Engineer at The Browser Company, you’ll build the server-side backbone that makes Dia’s AI feel native to the browser—fast, trustworthy, and useful for real work
• Your work will turn novel AI-in-the-browser ideas into production-grade capabilities—bridging Dia’s client experience with cloud services that are safe for individuals and compliant for enterprises
• Design and operate the services that make Dia’s AI feel native to the browser—coordinating multi-model execution, keeping latency low, and delivering results that teams can trust
• Build secure-by-default architecture: strong isolation, least privilege, fine‑grained authZ/authN, tenant-aware data boundaries, and auditable controls that meet enterprise expectations
• Implement org- and account-level guardrails (usage limits, retention policies, policy enforcement) and wire them into identity, billing, and admin surfaces
• Bridge BCNY services with Atlassian platforms and partner systems
• Ship reliability at scale: robust queues/workers, backpressure, retries, circuit breakers, and steady SLOs with deep observability (metrics, tracing, logging)
• Measure and improve: build dashboards and alerts, run incident reviews, and tune systems for performance, cost, and resilience
• Protect privacy end‑to‑end: minimize data collection, control exposure to AI models, and enforce lifecycle policies that keep user and enterprise data safe
• Participate in the Services on‑call rotation and lead incident response when needed

The application process

• Deadline to Apply March 31, 2026 at 5:00 AM UTC

Benefits

• Choose-Your-Own-Compensation Plan: When we give you a job offer, we’ll actually give you two different offers — one that is focused on having a higher salary and one focused on higher equity. Candidates can choose either offer (or any numbers in-between) when they accept.
• Best in the Biz Insurance: We provide employees with full coverage medical, vision, and dental insurance and a free One Medical membership to help you keep you and your family healthy. We cover 100% of employee plan costs and up to 90% for dependents.
• Napping During the Workday: Some of us are better in the mornings, others are more productive in the afternoon. People should take breaks when they need to. If you’re on our team, we trust you to get your work done — our policy is: work when it makes sense for you!
• Take Time Off, Please!: We believe that people do their best work when they’ve rested and had valuable time off. So rather than having a maximum number of days off, we actually have a recommended minimum vacation of 20 days a year. Take time off when you need it and also just when you feel like it.
• Extremely Flexible Parental Leave: We are proud to offer an extremely flexible 12 weeks of parental leave — for any parent regardless of gender and for birth, adoption, surrogacy, or fostering. Take the 12 weeks all at once, or split up days to slowly transition back to work — we’re accommodating to everyone’s different situations! Birth mothers also qualify for an additional 6 weeks of medical leave.
• Design Your Dream Home Office: We are a remote first company. About half of our team currently lives outside of New York and across 5 different time zones. So if you need some stuff to make working from home a bit easier, we offer a $1000 stipend for anything you need to get comfortable.
• Cozy Office in Brooklyn, Wooo!: If you do happen to live in the New York area (or you want an excuse to visit) you can come into our beautiful office in Williamsburg. Coming into office is entirely optional, some of us come almost every day and some of us come in once a week. No obligation, we just genuinely like each other!