About the role
Day To Day Responsibilities
Interacting with existing clients to complete KYC form Proof of existence of corporation ensuring that clients compliant with regulatory systems such as AML. This is done by checking client identification, risk assessment and maintenance of accurate records. If there are any errors, they will escalate to the US team that will scan and identify if they are good to proceed The majority of this communication is done over the phone (focus on outbound calls, inbound calls are very low), there might be a few emails.
Must Haves
Fully bilingual (French & English)- for Montreal candidates
0-1 years of experience in a client facing/ customer service environment Go getter mentality Strong communication
Pay range is 24-25/hr without benefits
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
Not the right fit? Search for Customer Service Representative jobs in Toronto, Ontario, Canada
About Collabera
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
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About the role
Day To Day Responsibilities
Interacting with existing clients to complete KYC form Proof of existence of corporation ensuring that clients compliant with regulatory systems such as AML. This is done by checking client identification, risk assessment and maintenance of accurate records. If there are any errors, they will escalate to the US team that will scan and identify if they are good to proceed The majority of this communication is done over the phone (focus on outbound calls, inbound calls are very low), there might be a few emails.
Must Haves
Fully bilingual (French & English)- for Montreal candidates
0-1 years of experience in a client facing/ customer service environment Go getter mentality Strong communication
Pay range is 24-25/hr without benefits
We may use AI-enabled and/or automated tools to support parts of our recruitment process, including application screening, interview scheduling, and candidate communications. These tools are used to enhance consistency and efficiency. All hiring decisions involve human review and are not based solely on automated processing.
The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location. For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.
Not the right fit? Search for Customer Service Representative jobs in Toronto, Ontario, Canada
About Collabera
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.