Manager, Operations and Business Intelligence
About the role
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Administration, Level B
Job Title
Manager, Operations and Business Intelligence
Department
Leadership | Professional Growth | UBC Sauder School of Business
Compensation Range
$6,747.50 - $9,701.42 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
September 3, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.
We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.
UBC Sauder Professional Growth is a globally renowned professional development provider and corporate educator. Ranked by the Financial Times among one of the top professional education units globally, the unit offers over 150 open enrollment programs annually and provides custom corporate programs to a global clientele. UBC Sauder Professional Growth operates out of its downtown Vancouver campus at Robson Square, offering both in-person and virtual programming to its clients.
The Manager, Operations and Business Intelligence is responsible for providing planning, oversight and management in all areas of administration and department operations including human resources, financial planning, space management, strategic plan implementation, data analytics and business intelligence. The Manager oversees the overall client experience as it pertains to the student and faculty experience on-site at Professional Growth course offering and manages the client experience as it pertains to the delivery of programs at multiple sites, including UBC Robson, UBC Point Grey and various other venues.
Organizational Status
The Manager reports directly to the Executive Director, Professional Growth and works closely with Senior Directors and other members of the Professional Growth unit. Interacts frequently with faculty and instructors in the various programs, a variety of UBC Sauder departments and employees, students and potential students, as well as facilities staff at the Point Grey and Robson campuses and external stakeholders and suppliers for Professional Growth.
Work Performed
Operations, Human Resources and Finance
- Provides leadership and operational management in all areas of administration, technological infrastructure and operations for UBC Sauder’s Professional Growth unit. Assesses the need, develops, manages and oversees implementation of administrative policies and procedures to enhance productivity and streamline business processes.
- In collaboration with the unit’s senior leadership, participates in the development and implementation of strategic goals and objectives for Professional Growth which align with the UBC Sauder goals and strategy and advises the most appropriate supporting organizational structures to meet them.
- Leads change management processes and ensures alignment on various cross-team projects and processes.
- Manages and oversees all department-wide operational projects through direct or indirect supervision. Prepares project proposals, develops project plans, budgets, tools and reports. Develops key performance metrics and evaluation data to monitor the project progress.
- Advises the Executive Director on operational matters to ensure appropriate administrative management of Professional Growth and to ensure compliance with UBC policies and practices.
- Manages the department's human resource processes across multiple employment groups, including employees, student workers, external consultants and vendors.
- Provides operational oversight across all aspects of human resource management, including recruitment, onboarding, professional development, training, performance management and retention; develops funding plans and processes for short- and long-term strategic planning. Works closely with the UBC Sauder’s People and Organizational Development team to implement sound practices in alignment with the agreements and the school’s and UBC’s practices and guidelines.
- Provides guidance and financial management of the departmental budget across quarterly, bi-annual, and annual checkpoints. Provides budgetary analysis, financial reports and forecasts for use in strategic and forward planning for the department.
- Oversees all financial transactions and processes either directly or indirectly; develops methods and procedures to identify, analyze and address financial issues, for financial analysis and for proposal and report preparation.
- Develops and maintains working relationship with UBC Robson Square team, ensuring the overall service levels meet the standards of the Professional Growth.
- Maintains contractor relationships; negotiates and signs contracts with external suppliers, hotels and other external partners as required.
- Provides leadership and guidance to the administration team on the maximization of classroom rentals.
Client Experience and Customer Relations
- Leads, manages, mentors and coaches the customer service team; addresses and resolves significant and complex client service issues including complaints.
- Develops and implements administrative policies and processes related to client response, registration and course payment to ensure a seamless client experience.
- Develops strategies and policies to gather feedback from clients and faculty regarding onsite experience; develops and implements methodologies to address areas for improvement.
- Develops and fosters long-term relationships with faculty and supports with program delivery needs.
- Responsible for all logistical and client satisfaction outcomes. Cross-functionally supports entire unit.
Business Intelligence and Data Analysis
- Leads and provides expertise in the areas of requirements definition, business process analysis and design, functional design, configuration, implementation, testing, training and documentation to deliver solutions to Professional Growth and integrating with the UBC community.
- Researches, identifies and implements new systems and business applications in the Professional Growth unit while ensuring profitability.
- Identifies and implements enhancements and developments to continually evolve unit’s existing business applications.
- Creates tools and processes to allow a quarterly review of the business and to support mass marketing efforts, scheduling and operations.
- Lead for all of Professional Growth’s data and reporting needs including annual Financial Times rankings, periodic revenue reports and trend analysis, as well as ad-hoc data requests to support business initiatives and sales proposals.
- Analyses the impact of proposed changes to technology services and/or processes for the unit.
- Acts as the decision-maker in the evaluation for different data quality, data management and information systems and advises the Executive Director on proper updates to systems.
- Acquires and maintains a working knowledge of Professional Growth’s technical and business environment while having working knowledge of the services delivered by the unit.
- Conducts market research on competitors, prospective markets, industries and companies to target.
- Performs other duties as required.
Consequence of Error/Judgement
This position plays an important role in the management of the Professional Growth business unit for the business school and has a direct impact on its quality and overall customer and student experience.
This position has direct influence on overall customer satisfaction and as such, significant impact on repeat business and overall revenue.
Decision-making requires the application of established methods and procedures and is based on thorough knowledge of the policies and procedures of the University and the UBC Sauder School of Business. The manager exercises considerable judgement and must demonstrate tact and discretion.
Consequence of error is high and incorrect actions or decisions may damage the client experience and the reputation of the business unit, while having direct consequence to revenue. Poor decisions on service delivery could adversely impact the profitability of the Professional Growth Group.
Supervision Received
Reports to the Executive Director and is expected to work autonomously, with minimal direction. Performance is reviewed in terms of key performance indicators and strategic business objectives, including financial performance of the business unit.
Supervision Given
Manages employees and is responsible for hiring discipline, evaluation and termination.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.
-
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
-
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Education and/or experience in event management, human resource management and project management is an asset.
- Experience in developing and implementation of work plans, policies and procedures.
- Experience in a leadership role and with coaching and mentoring staff.
- Demonstrated experience developing and monitoring budget, managing financial resources and preparing financial management reports.
- Proven ability to make recommendations and decisions with only broad parameters provided.
- Excellent oral and written communication skills as well as strong interpersonal skills are essential.
- Proven people or relationship management skills with a strong customer service orientation and skill-set.
- Experience in finance and data analytics.
- Ability to analyze the advantages of new technology and tools and to select the appropriate technology for a given task.
- Ability to work collaboratively with a broad range of stakeholders.
- Strong computer skills including the ability to effectively use the Microsoft Office suite (e.g., Outlook, MS Word, MS Excel) at an intermediate level.
- Demonstrated organizational and time management skills including the ability to prioritize and work effectively under pressure to meet deadlines.
- Extremely strong leadership skills and the ability to supervise and manage staff performance by establishing standards and goals, evaluating performance, providing feedback, and taking corrective action.
- Ability to multitask or coordinate numerous projects simultaneously while operating in a demanding client-focused environment.
Manager, Operations and Business Intelligence
About the role
Staff - Non Union
Job Category
M&P - AAPS
Job Profile
AAPS Salaried - Administration, Level B
Job Title
Manager, Operations and Business Intelligence
Department
Leadership | Professional Growth | UBC Sauder School of Business
Compensation Range
$6,747.50 - $9,701.42 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
September 3, 2025
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.
We acknowledge that UBC Sauder at the Vancouver Point Grey campus is situated on the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.
UBC Sauder Professional Growth is a globally renowned professional development provider and corporate educator. Ranked by the Financial Times among one of the top professional education units globally, the unit offers over 150 open enrollment programs annually and provides custom corporate programs to a global clientele. UBC Sauder Professional Growth operates out of its downtown Vancouver campus at Robson Square, offering both in-person and virtual programming to its clients.
The Manager, Operations and Business Intelligence is responsible for providing planning, oversight and management in all areas of administration and department operations including human resources, financial planning, space management, strategic plan implementation, data analytics and business intelligence. The Manager oversees the overall client experience as it pertains to the student and faculty experience on-site at Professional Growth course offering and manages the client experience as it pertains to the delivery of programs at multiple sites, including UBC Robson, UBC Point Grey and various other venues.
Organizational Status
The Manager reports directly to the Executive Director, Professional Growth and works closely with Senior Directors and other members of the Professional Growth unit. Interacts frequently with faculty and instructors in the various programs, a variety of UBC Sauder departments and employees, students and potential students, as well as facilities staff at the Point Grey and Robson campuses and external stakeholders and suppliers for Professional Growth.
Work Performed
Operations, Human Resources and Finance
- Provides leadership and operational management in all areas of administration, technological infrastructure and operations for UBC Sauder’s Professional Growth unit. Assesses the need, develops, manages and oversees implementation of administrative policies and procedures to enhance productivity and streamline business processes.
- In collaboration with the unit’s senior leadership, participates in the development and implementation of strategic goals and objectives for Professional Growth which align with the UBC Sauder goals and strategy and advises the most appropriate supporting organizational structures to meet them.
- Leads change management processes and ensures alignment on various cross-team projects and processes.
- Manages and oversees all department-wide operational projects through direct or indirect supervision. Prepares project proposals, develops project plans, budgets, tools and reports. Develops key performance metrics and evaluation data to monitor the project progress.
- Advises the Executive Director on operational matters to ensure appropriate administrative management of Professional Growth and to ensure compliance with UBC policies and practices.
- Manages the department's human resource processes across multiple employment groups, including employees, student workers, external consultants and vendors.
- Provides operational oversight across all aspects of human resource management, including recruitment, onboarding, professional development, training, performance management and retention; develops funding plans and processes for short- and long-term strategic planning. Works closely with the UBC Sauder’s People and Organizational Development team to implement sound practices in alignment with the agreements and the school’s and UBC’s practices and guidelines.
- Provides guidance and financial management of the departmental budget across quarterly, bi-annual, and annual checkpoints. Provides budgetary analysis, financial reports and forecasts for use in strategic and forward planning for the department.
- Oversees all financial transactions and processes either directly or indirectly; develops methods and procedures to identify, analyze and address financial issues, for financial analysis and for proposal and report preparation.
- Develops and maintains working relationship with UBC Robson Square team, ensuring the overall service levels meet the standards of the Professional Growth.
- Maintains contractor relationships; negotiates and signs contracts with external suppliers, hotels and other external partners as required.
- Provides leadership and guidance to the administration team on the maximization of classroom rentals.
Client Experience and Customer Relations
- Leads, manages, mentors and coaches the customer service team; addresses and resolves significant and complex client service issues including complaints.
- Develops and implements administrative policies and processes related to client response, registration and course payment to ensure a seamless client experience.
- Develops strategies and policies to gather feedback from clients and faculty regarding onsite experience; develops and implements methodologies to address areas for improvement.
- Develops and fosters long-term relationships with faculty and supports with program delivery needs.
- Responsible for all logistical and client satisfaction outcomes. Cross-functionally supports entire unit.
Business Intelligence and Data Analysis
- Leads and provides expertise in the areas of requirements definition, business process analysis and design, functional design, configuration, implementation, testing, training and documentation to deliver solutions to Professional Growth and integrating with the UBC community.
- Researches, identifies and implements new systems and business applications in the Professional Growth unit while ensuring profitability.
- Identifies and implements enhancements and developments to continually evolve unit’s existing business applications.
- Creates tools and processes to allow a quarterly review of the business and to support mass marketing efforts, scheduling and operations.
- Lead for all of Professional Growth’s data and reporting needs including annual Financial Times rankings, periodic revenue reports and trend analysis, as well as ad-hoc data requests to support business initiatives and sales proposals.
- Analyses the impact of proposed changes to technology services and/or processes for the unit.
- Acts as the decision-maker in the evaluation for different data quality, data management and information systems and advises the Executive Director on proper updates to systems.
- Acquires and maintains a working knowledge of Professional Growth’s technical and business environment while having working knowledge of the services delivered by the unit.
- Conducts market research on competitors, prospective markets, industries and companies to target.
- Performs other duties as required.
Consequence of Error/Judgement
This position plays an important role in the management of the Professional Growth business unit for the business school and has a direct impact on its quality and overall customer and student experience.
This position has direct influence on overall customer satisfaction and as such, significant impact on repeat business and overall revenue.
Decision-making requires the application of established methods and procedures and is based on thorough knowledge of the policies and procedures of the University and the UBC Sauder School of Business. The manager exercises considerable judgement and must demonstrate tact and discretion.
Consequence of error is high and incorrect actions or decisions may damage the client experience and the reputation of the business unit, while having direct consequence to revenue. Poor decisions on service delivery could adversely impact the profitability of the Professional Growth Group.
Supervision Received
Reports to the Executive Director and is expected to work autonomously, with minimal direction. Performance is reviewed in terms of key performance indicators and strategic business objectives, including financial performance of the business unit.
Supervision Given
Manages employees and is responsible for hiring discipline, evaluation and termination.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.
-
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
-
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
- Education and/or experience in event management, human resource management and project management is an asset.
- Experience in developing and implementation of work plans, policies and procedures.
- Experience in a leadership role and with coaching and mentoring staff.
- Demonstrated experience developing and monitoring budget, managing financial resources and preparing financial management reports.
- Proven ability to make recommendations and decisions with only broad parameters provided.
- Excellent oral and written communication skills as well as strong interpersonal skills are essential.
- Proven people or relationship management skills with a strong customer service orientation and skill-set.
- Experience in finance and data analytics.
- Ability to analyze the advantages of new technology and tools and to select the appropriate technology for a given task.
- Ability to work collaboratively with a broad range of stakeholders.
- Strong computer skills including the ability to effectively use the Microsoft Office suite (e.g., Outlook, MS Word, MS Excel) at an intermediate level.
- Demonstrated organizational and time management skills including the ability to prioritize and work effectively under pressure to meet deadlines.
- Extremely strong leadership skills and the ability to supervise and manage staff performance by establishing standards and goals, evaluating performance, providing feedback, and taking corrective action.
- Ability to multitask or coordinate numerous projects simultaneously while operating in a demanding client-focused environment.