Top Benefits
About the role
The Municipality of Crowsnest Pass is recruiting for the role of Casual Clerk I- Reception. We are looking for someone community-minded, with strong customer services skills and casual daytime availability to work in our busy office assisting residents at the reception desk with with inquiries, and taking payments for a variety of municipal services. This is an on-call position to cover during absences of permanent employees and assist with admin support as needed. This is a unionized position in CUPE Local 812, wage band 161-190 and reports to the Deputy Chief Administrative Officer.
Key Duties and Responsibilities
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Provides excellent, friendly customer service reception duties such as answering telephone calls; greeting the public in person; handling requests from the public or referring them to the appropriate person for action and/or follow-up.
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Receives and processes payments received in person or by mail for utilities, taxes, invoices, dog tags, business licences, permits and other receivables.
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Assists the public with completing forms such as business licences and permits, etc.
-
Maintains cash float, balances account daily and prepares deposit slips as required.
-
Opens, dates, and distributes mail to all staff; arranges and receives courier drop-offs.
-
Provides and maintains purchase order logs for the municipal office.
-
Maintains office supply inventories and contacts vendors to achieve best prices before ordering; contacts office equipment service personnel when repairs are needed and records service calls.
-
Maintains the agreement filing system and other paper files as required, and assists with the scanning of documents into the electronic document management system.
-
During tax time, prepares batches of post-dated cheques for deposit.
-
Provides back up to the Operations Department as needed by taking and logging calls for service.
-
Performs other related administrative duties and tasks as assigned.
Knowledge, Abilities and Skills
- Knowledge of the services delivered by the Municipality and the applicable policies and bylaws.
- Ability to operate a variety of office equipment and machines such as printers, scanners, debit machine, photocopiers, laminators, labellers, postage meters and multi-line telephone systems.
- Excellent communication and customer service skills are required to handle and resolve customer enquiries and complaints.
- Ability to work with minimal supervision and cooperate with all office staff.
- Skill in the use and application of office computers and software such as Microsoft Office (Outlook, Word, Excel), Diamond, DocuShare, Skype for Business, PDF Converter and other related programs and software.
Education and Experience
This position requires the following minimum qualifications:
- A high school diploma supplemented with a two year diploma in office administration, accounting or a related discipline.
- One year of related experience.
Independence and Scope of Impact
The work is mostly unsupervised and requires the incumbent to handle customer inquiries and requests either by choosing alternatives or applying a policy, bylaw or procedure to resolve. Supervision is readily available for direction, if needed.
Decisions and actions result in minor losses of time or resources and may affect the work of others.
Contacts
Internal - Regular contacts are maintained with Department Heads and co-workers to share information regarding a variety of matters such as road closures, power outages and meetings.
External – Significant contacts are maintained with the public, involving the exchange of information regarding a variety of matters such as bylaws, services and programs.
Supervision Given
Supervisory or specialist advisory responsibilities are not normally part of the job, but there may be a requirement to show others how to perform the work.
Working Conditions
The work is performed in a typical office environment. The incumbent is required to sit for several hours during the day and involves frequent use (many times a day) of computers for up to an hour each time. The nature of the work demands that the incumbent be interrupted regularly by phone calls or customers requesting service at the counter.
Availability
The shifts would vary between scheduled shifts for vacation and other coverage of permanent staff and last-minute coverage from sick calls as needed Monday-Friday between 8:30 am – 4:30 pm.
Top Benefits
About the role
The Municipality of Crowsnest Pass is recruiting for the role of Casual Clerk I- Reception. We are looking for someone community-minded, with strong customer services skills and casual daytime availability to work in our busy office assisting residents at the reception desk with with inquiries, and taking payments for a variety of municipal services. This is an on-call position to cover during absences of permanent employees and assist with admin support as needed. This is a unionized position in CUPE Local 812, wage band 161-190 and reports to the Deputy Chief Administrative Officer.
Key Duties and Responsibilities
-
Provides excellent, friendly customer service reception duties such as answering telephone calls; greeting the public in person; handling requests from the public or referring them to the appropriate person for action and/or follow-up.
-
Receives and processes payments received in person or by mail for utilities, taxes, invoices, dog tags, business licences, permits and other receivables.
-
Assists the public with completing forms such as business licences and permits, etc.
-
Maintains cash float, balances account daily and prepares deposit slips as required.
-
Opens, dates, and distributes mail to all staff; arranges and receives courier drop-offs.
-
Provides and maintains purchase order logs for the municipal office.
-
Maintains office supply inventories and contacts vendors to achieve best prices before ordering; contacts office equipment service personnel when repairs are needed and records service calls.
-
Maintains the agreement filing system and other paper files as required, and assists with the scanning of documents into the electronic document management system.
-
During tax time, prepares batches of post-dated cheques for deposit.
-
Provides back up to the Operations Department as needed by taking and logging calls for service.
-
Performs other related administrative duties and tasks as assigned.
Knowledge, Abilities and Skills
- Knowledge of the services delivered by the Municipality and the applicable policies and bylaws.
- Ability to operate a variety of office equipment and machines such as printers, scanners, debit machine, photocopiers, laminators, labellers, postage meters and multi-line telephone systems.
- Excellent communication and customer service skills are required to handle and resolve customer enquiries and complaints.
- Ability to work with minimal supervision and cooperate with all office staff.
- Skill in the use and application of office computers and software such as Microsoft Office (Outlook, Word, Excel), Diamond, DocuShare, Skype for Business, PDF Converter and other related programs and software.
Education and Experience
This position requires the following minimum qualifications:
- A high school diploma supplemented with a two year diploma in office administration, accounting or a related discipline.
- One year of related experience.
Independence and Scope of Impact
The work is mostly unsupervised and requires the incumbent to handle customer inquiries and requests either by choosing alternatives or applying a policy, bylaw or procedure to resolve. Supervision is readily available for direction, if needed.
Decisions and actions result in minor losses of time or resources and may affect the work of others.
Contacts
Internal - Regular contacts are maintained with Department Heads and co-workers to share information regarding a variety of matters such as road closures, power outages and meetings.
External – Significant contacts are maintained with the public, involving the exchange of information regarding a variety of matters such as bylaws, services and programs.
Supervision Given
Supervisory or specialist advisory responsibilities are not normally part of the job, but there may be a requirement to show others how to perform the work.
Working Conditions
The work is performed in a typical office environment. The incumbent is required to sit for several hours during the day and involves frequent use (many times a day) of computers for up to an hour each time. The nature of the work demands that the incumbent be interrupted regularly by phone calls or customers requesting service at the counter.
Availability
The shifts would vary between scheduled shifts for vacation and other coverage of permanent staff and last-minute coverage from sick calls as needed Monday-Friday between 8:30 am – 4:30 pm.