Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description Position Purpose summary: The Quality Improvement Manager is responsible for monitoring key performance indicators, coordinating analysis, and leading improvement strategies.

Accountabilities Quality Improvement and Risk Management

• Lead in the development and maintenance of the interdisciplinary Quality Improvement and Risk Management Program through the identification and prioritization of areas of risk and concern.

• Review and coordinate all current stakeholder feedback and Quality Improvement (QI) endeavours to ensure a comprehensive QI plan for the facility

• Mission, Vision, Values and Strategic Plan

• Annual Program Evaluations (APE) as mandated by Ministry of Long-Term Care

• Annual HQO Quality Improvement Plans (QIP).

• Current QI program / endeavours

• Resident and Family Surveys

• MOLTC Inspection Reports

• HQO QIP Submissions

• CIHI Data

• Accreditation Reports

• Others as identified by the facility

• General review of Fixing Long Term Care Act and Regulation compliance; specifically program development

• Support managers in the development of initiatives, and goals and objectives related to identified QI priorities

• Data Collection and Analysis of Key Performance Indicators (KPI) on a minimum basis.

• Collaborating with the Education Coordinator, Director of Care and Interdisciplinary team in identifying, planning, and implementing training and education related to Quality Improvement Program Areas.

• Lead monthly interdisciplinary committee meetings for mandatory programs.

• Provide monthly reports related to quality programs to the Residents Council, Family Council including status updates on improvement goals

• Develop and maintain the Quality Improvement and Risk Management program in the facility by identifying and prioritizing quality and risk issues and concerns with the Leadership Team-based on concerns from staff, residents, and families

• Involve managers in meeting the goals and objectives of the Quality Improvement Plan

• Coordinate completion of Annual Resident & Family satisfaction surveys, including analysis of results and completion of action plans based on responses.

Health & Safety

• Promote safe work practices for self and others
• Is alert to remedies and promptly reports all actual and potential hazardous situations to the appropriate personnel

Education, Experience, AND Qualifications

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).

Education, Qualifications And Certifications

• 2 to 3 years college diploma preferably in nursing, healthcare or a related field is required

Experience And Knowledge

• Minimum 3 to 5 years’ experience in long term care
• 3 years of relevant experience in data informatics or healthcare related file
• Minimum 1-3 years experience leading a Quality Improvement process.

Skills And Capabilities

• Able to cope effectively with stress
• Computer literacy in Microsoft Word and Excel, MDS and Electronic Health Records
• Able to develop and maintain rapport with elderly residents
• Ability to lead, coach and motivate
• Able to work cooperatively with managers, staff, and volunteers
• Demonstrated ability to create a working climate that is positive and mutually supportive
• Excellent verbal and written communication skills
• Commitment to the care of the elderly

Compensation The target hiring range for this position is $26.78 to $33.47 with a maximum of $40.16.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.