Canada, Ontario, Kitchener

Applications due: 21 Oct, 2025

Job Synopsis

This full-time salaried position plays a pivotal role in advancing MCC Ontario’s Thrift Network by leading strategic growth initiatives, business development, and network expansion. Reporting to the Thrift Director, the Thrift Growth & Performance Manager supervises the Thrift Network Project Lead and collaborates with the Thrift Operations & Training Manager and General Managers to ensure MCC Ontario’s thrift strategy is executed effectively. This role leads special projects, coordinates network-wide initiatives and drives innovation and sustainability across the network.

This role is based in Kitchener, Ontario with regular visits to MCC Ontario Thrift Shops. Hybrid/flexible work options are available.

MCC is a charitable organization that partners with churches and community organizations worldwide to walk with people who are disadvantaged. MCC supports activities that provide emergency assistance, reduce poverty, and promote healthy communities, sustainable living and alternatives to violence. As an internationally recognized NGO, MCC currently serves in more than 45 countries with over 475 partners, 1,000 staff and 40,000 volunteers.

Applicants must be legally able to work in Canada for the duration of their employment. Successful candidates will be required to provide a Police Background Check upon hire.

We thank all applicants for showing an interest in this position. Only those selected to move forward in the hiring process will be contacted.

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

All MCC workers are expected to exhibit a commitment to a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Required

• Bachelor’s Degree plus 5-7 years’ experience in retail, social enterprise, or nonprofit leadership. Preference given to those with 2+ years of supervisory experience and 2+ years of project management experience
• Demonstrated ability to lead operational initiatives and coach diverse teams
• Strong planning, analysis, and relationship-building skills
• Commitment to MCC’s mission, values, and faith-based approach
• Ability to travel within Ontario and Canada and work occasional evenings/weekends.
• Support, promote, and develop systems that maintain a safe and healthy work environment according to MCC's Safeguarding policies.
• Valid ‘G’ Ontario driver’s license
• Criminal records check (required upon hire)
• Legally able to work in Canada

Key Responsibilities

Ontario Thrift Network Coordination & Execution

• Drive Network-Level Performance: Develop strategies, initiatives, and support systems to enable General Managers to achieve operational and financial goals.

• Provide Actionable Recommendations: Offer interventions and guidance to support General Manager success, with evidence of improved shop performance or resolution of identified barriers.

• Monitor Performance Trends: Track performance across all shops and recommend interventions to support General Manager success.

• Collaborate with General Managers: Identify barriers and opportunities for improved shop performance, providing necessary guidance and resources.

• Oversee Special Projects: Manage network-wide projects (e.g., MCC Picks Up), ensuring milestones are met and lessons learned are documented for future improvements.

• Translate Strategic Priorities: Convert MCC Ontario's strategic priorities into actionable plans for network growth and performance.

• Represent Shop Performance: Present shop performance outcomes in MCC Ontario leadership forums.

• Participate in Thrift Meetings: Engage in internal MCC Canada thrift meetings and initiatives as needed.

• Ensure Alignment for Growth: Work with the Thrift Operations & Training Manager to ensure alignment and readiness for growth.

Operational Growth & Business Development

• Support Growth Initiatives: Build the organization's readiness for expansion to implement growth initiatives aligned with MCC Ontario’s strategic pillars as directed by the Thrift Director.

• Lead Feasibility Assessments: Conduct assessments for new shop locations, models, and partnerships.

• Develop Business Cases: Create business cases and pilot proposals for network expansion.

• Coordinate Cross-Functional Teams: Collaborate with Finance, Facilities, HR, and Marketing teams for shop launches and expansions.

• Document Lessons Learned: Record insights from past initiatives to inform future operational improvements.

Special Projects & Implementation

• Provide Strategic Direction: Offer guidance and support to the Thrift Network Project Lead in executing MCC Picks Up and other network-wide projects.

• Lead and Oversee Projects: Drive innovation and operational excellence by leading, co-leading, or overseeing special projects and pilots across the network.

• Manage Project Logistics: Oversee project logistics, data tracking, and pilot implementation (executed by the Thrift Network Project Lead), ensuring alignment with MCC Ontario’s mission and strategic priorities.

Other

• Perform other job-related duties as assigned, including assisting with special events and projects as needed

• Participate in MCCO orientations, provincial meetings, Peace Conference and Staff Development Day

• Participate in a local faith community, being willing to use personal gifts within this community

• Model nonviolent peacemaking through respectful interaction with others

• Maintain a high level of integrity, reflecting Christian respect and Christ's unconditional love to those with whom you work, including colleagues, partner agencies, the homeless and marginalized

• Serve as a brand advocate and ambassador for MCC’s mission and values in every interaction with customers and donors, being proactive in promoting positive public, staff and volunteer relations.

Notes re: Authority & Collaboration

• Supervises the Thrift Network Project Lead, providing coaching, evaluation, support, and goal setting.
• Does not supervise General Managers or directly manage shop-level operations; General Managers report to the Thrift Director.
• Provides input into General Managers’ performance appraisals through supplemental assessments, project feedback, and network-level performance reviews, but does not conduct formal performance evaluations.
• Collaborates with General Managers, Core Services, and Thrift Operations & Training Manager and participates in the Cross-Departmental Leadership team.
• Holds authority for network-level performance initiatives, business development, and special projects, but does not make final decisions on individual shop operations.
• Final decisions on operational changes, pilots, or training content require review and sign-off by the Thrift Director.

Start Date

24 Nov, 2025

Salary Details

Base salary: $69,649.27. This role starts on day 1 with a company paid benefit package

Benefits

Group benefits package is employer paid and includes supplemental medical/dental/vision, life insurance, AD&D, global medical assistance, EAP and RRSP contributions matched - starts on day one.

LTD premiums are the responsibility of all permanent, salaried positions. These are the responsibility of the team member and are paid through salary deduction.

Location Description

This role will work out of the MCC Ontario office at 50 Kent Ave, Kitchener, Ontario, with regular visits to the MCC Ontario Thrift Shops. Hybrid/flexible work options are available.