The District Municipality of Muskoka is currently recruiting for a

Administrative Support Clerk, Community Services

Posting Date: Wednesday, August 20, 2025

Closing Date: Wednesday, September 3, 2025 @ 12:00 NOON

Starting Rate: $25.05 hourly

Salary Range: $25.05 - $27.48 hourly

Hours of Work: 35 hours per week

Classification: CUPE Inside, Class 4

Status: Permanent Full-Time

The District:
Muskoka is a great place to live and play, and the District is a four-season municipality

passionate about protecting, servicing and caring for this community. We have opportunities

that will allow you to learn, grow and build your career amongst other ambitious leaders and

innovators. We offer a competitive compensation package and are committed to promoting

diversity, accessibility and inclusion. It’s what we do!

The Opportunity:
The Administrative Support Clerk provides general administrative support to departmental

programs and services. Additionally, this role is responsible for areas of specialty including

collections, local systems support, employment and payment functions.

What you will do:
• Provides general administrative support to case management and departmental functions,

including but not limited to: gathering statistics and information, preparing correspondence,

scheduling resources and appointments, collection and payment of accounts, data entry,

filing, photocopying, and general office procedures.

• Prepares and issues drug cards, income statements, manual cheques, and other

documents related to the administrative support of department programs.

• Collects, organizes and disseminates client-based data using a variety of databases and

software programs.

• Work safely and in compliance with relevant statutes and regulations and within the safe

work procedures and directives as established by the District.

• Liaises with department staff and third-party agencies/vendors in the provision of

information, payment of accounts and/or scheduling of appointments.

• Liaises with clients in the completion of documents, scheduling of appointments, delivery of

information and referral to departmental and community resources.

• Areas of specialization within the administrative support function may include:
• Local System Support: Prints, distributes and archives cheques, letters and

reports. First-line trouble-shooting and support of hardware and software,

coordinating access to technology through the District Computer Services

department and off-site third parties.

• Employment: Develops a variety of forms, agreements, sponsor proposals and

marketing materials in support of Ontario Works employment activities. Completes

data entry of client and sponsor records. Issues client employment-related payments.

Orders and maintains departmental forms and program supplies.

• Payments: Issues payments and posts reimbursements to client and third-party

accounts, including purchase orders, vouchers and hostel billings. Issues manual

cheques as requested. Responsible for receipt, posting and reconciliation of

accounts receivable including third party assignments. Prepares specialized

correspondence in support of Case Management.

• Collections: Collects delinquent overpayments on terminated files using a variety of

tools, resources and information. Conducts preliminary overpayment reviews

including client contact through correspondence and telephone. Coordinates the

delivery and receipt of overpayment information with other provincial offices. Posts

client repayments and updates collections records as required. Schedules resources,

equipment and room bookings for department staff.

• Related duties as assigned.

What you will need:
• Graduation from a one-year Community College program, or equivalent, with specialization

in office administration; proficiency in office procedures and computer skills, and over one

year of previous experience.

• Demonstrated ability to communicate effectively and courteously with members of the

public, both in person, telephone or electronically.

• A valid Ontario driver’s license.

What we are offering:
The District is proud to offer the following benefits with this job:

• Health benefits

• Paid vacation

• Paid leaves

• OMERS pension

• Work-life flexibility

• Perks and discounts

• Wellness programs

• Fostering and fun environment

• Professional development and education opportunities

• Pay range progression based on length of time in the job and satisfactory performance

The Next Step
If you have the necessary skills, experience and qualifications, and can support our vision and

values (RISE: Respect, Innovation, Service and Equity), submit your application using the apply

now link below.

APPLY NOW or visit our careers page for other opportunities.

The District of Muskoka is an equal opportunity employer and values diversity in our workforce, encouraging

applications from all qualified individuals. Our organization is committed to providing persons with disabilities with

equal opportunities and standards of goods and services, and we are compliant with the Accessibility for Ontarians

with Disabilities Act. If you require disability related accommodation to participate in the recruitment process, please

advise the Human Resources department as soon as possible. Accommodation may be provided in all steps of the

hiring process. Any questions regarding this posting should be directed to the Human Resources Department.