MUSKOKA BAY RESORT – SERVER

Reporting To: Sr. Director of Food & Beverage

Department: Food & Beverage

Terms: Seasonal, Full-Time, Part-Time

Who We Are

No matter the season, no matter the reason, Freed Hotels & Resorts have one mission: to create memories for every guest who stays with us. We achieve this with our best-in-class, detail-oriented service at our growing portfolio of properties throughout Ontario.

Muskoka Bay Resort redefines what it means to play and stay; to relax and live. Our resort features spectacular amenities through every season. This magnificent property boasts a superior, first-class golf course, The Cliffside Restaurant with spectacular views from the patio, a brand-new 88 room hotel, scheduled to open fall 2025. This hotel will feature a one-of-a-kind, landmark rooftop restaurant with a pool and unobstructed views of picturesque Muskoka. Be a part of the exciting change and choose Muskoka Bay Resort as your employer of choice!

Position Summary

Provide quality service for the Cliffside Restaurant as well as assisting the Food and Beverage Director and other staff with the day-to-day responsibilities of the department.

Duties & Responsibilities

• Provide Members & Guests with exceptional Food & Beverage service.
• Deliver the best possible guest experience, while being a team player.
• Always ensure that guests with special requests are recognized and attended to with pleasure.
• Be aware of guests’ alcohol consumption and notify a supervisor pf any signs of intoxication.
• Ensure that all members and guests have a positive experience at Muskoka Bay Resort by ensuring a superior level of customer service and satisfaction.
• Provide assistance with banquet set up, service and breakdown.
• Maintain clean and presentable server areas.
• Side duties as required. Ie: restocking, setting up and closing of patio, polishing of glassware and silverware

Skills, Abilities, Attributes

• Guest focused with a sincere, helpful, caring and friendly personality.
• Able to take initiative within given guidelines.
• Pays precise attention to detail, order and cleanliness.
• Has high energy, flexibility and professionalism.
• Enjoys offering exceptional service and meeting the needs of others.
• Effective communication skills (verbal, listening, writing).
• Able to exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, otherwise move objects.
• Be professional in appearance and approach responsibilities in an organized & energetic manner.
• Strong communication skills and the ability to work well in a team environment.
• Friendly, outgoing demeanor.
• Knowledge of beer, wine & spirits and proper service techniques.
• Computer literate: experience with P.O.S. systems an asset.
• Ability to work all shifts, weekends, and holidays.

Education & Experience

• Smart Serve Required
• Previous F&B experience at a property of similar size and status.

Our commitment to you

• We will provide you with a supportive, communication driven workplace.
• Provide a company culture that promotes diversity, inclusion, and equity.
• Empower you to make decisions and solve problems.
• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role but are intended to accurately reflect principal job elements.

Visa Requirements: Must be eligible to work in Canada

Muskoka Bay Resort is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process. If you require any accommodations to participate in the application process, please contact Human Resources to discuss your needs.