Job Summary

Reporting to the Chief/Director EMS, the Deputy Chief/Associate Director EMS provides a key leadership role for Niagara EMS, with responsibility for ensuring excellence in quality and service delivery through the Ambulance Service Communications and Land Ambulance Service teams to citizens and visitors of Niagara. Depending on portfolio, this position provides operational support that includes business/financial administration, strategic long-range planning, property/equipment management, quality assurance, training and information technology. This role contributes to the continuous improvement of divisional performance, and the development and implementation of sound management practices and procedures.

Education

• Post-secondary degree in Health Sciences field or equivalent combination of university, college and/or service related courses and seminars.
• Master’s degree in Business or Public Administration or in a Health Sciences field is preferred.

Knowledge

• Minimum of 5 years of experience in a senior management position in addition to a minimum of 3 years of supervisory experience.
• Certification as a Primary or Advanced Care Paramedic as certified by the Niagara Regional Base Hospital Program OR Professional Certification as a Communications Centre Manager from the National/International Academies of Dispatch OR Bachelor of Business Administration/Commerce.
• Knowledge of the legislative acts, regulations and bodies that guide Emergency Medical Services, and of the medical and emergency service partners in Niagara Region, and of current health and emergency services issues in Ontario.
• Sound knowledge and understanding of the principles and practices of high-performance paramedic services systems and the requirements of the Ambulance Act combined with considerable experience in initiating, leading and implementing proactive and progressive change in order to redesign and implement business processes, policies and strategies to facilitate improvements within critical timeframes.
• IAED EMD – Quality Assurance is preferred.

Responsibilities

• Provides leadership and direction in the administration of the EMS division business, property and equipment management, quality assurance, training and information technology support, communications and paramedic services to citizens and visitors activities.
• Develops and manages relationships with internal and external invested parties.
• Develops operational policies and procedures to ensure the effective operation of the unit, ensuring their alignment with regulatory and professional standards and divisional/departmental policy, monitoring compliance and ensuring policy updates/enhancements are undertaken.
• Manages people resource planning for the division or operating unit, determining ideal organizational structures, identifying desirable role and skill mix requirements and ensuring ongoing work quality and deliverability of results.
• Develops, manages and administers annual and multi-year Capital and Operating budgets for the division, ensuring support of Council’s objectives, financial transparency and accountability, budget adherence, identifying and explaining variances, and financial reporting is effectively managed in compliance with corporate financial policies.

Special Requirements

• In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Records Check and submit a Canadian Police Clearance – Condition of Employment.
• May be required to possess and maintain a valid and unrestricted specified Driver F license for the class of the vehicle operated.
• May be required to support emergency operations under the incident management structure, at the direction of the Emergency Operations Centre Director.
• Vaccine: Influenza Shot – Preferred.
• Regional staff strive to enable the strategic priorities of council and the organization through the completion of their work. Staff carry out their work by demonstrating the corporate values.

To view the full job description and requirements, visit our Careers page - Job Opening #43650.

Let us know why you would be an excellent team member by submitting your online application no later than October 29, 2025, before midnight by visiting our ‘Careers’ page on our website. We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.