About the role
Job Title: IT Support Specialist
Worksite location: Vancouver
Remote Canada (Vancouver Metro)
123 Main Street
Vancouver British Columbia V5Z 3X7
Working hours: 8am-5pm
Duration:4 Months
Experience:2-4 Years
Role Summary
As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities. This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent communication skills, and a disciplined approach to ticket handling and service quality. You will work closely with Digital Workplace, Security, and Infrastructure teams to escalate issues appropriately and help drive resolution.
What You Ll Do
Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
Manage onboarding/offboarding support activities, including device provisioning and access setup.
Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
Ensure strong customer communication: provide timely updates and follow-up until closure.
Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
Support device lifecycle processes: deployment, inventory updates, refresh, and returns.
Contribute to knowledge base documentation and self-service improvements.
Identify recurring issues and suggest automation or process improvements to reduce ticket volume.
What We Re Looking For
2 4 years of experience in IT support, service desk, or end-user computing roles.
Strong troubleshooting skills across Windows and macOS environments.
Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients).
Experience working in an ITSM tool such as ServiceNow or Jira Service Management.
Strong customer service mindset with clear written and verbal communication.
Ability to prioritize and manage multiple tickets effectively while meeting SLA expectations.
Comfort supporting both onsite and remote users.
Understanding of ITIL fundamentals (incident, request, escalation, knowledge management).
A process-driven mindset and attention to detail.
Not the right fit? Search for IT Support Specialist jobs in Canada
About iFlow Inc.
At iFlow Inc, we're transforming the landscape of IT solutions through comprehensive staffing, consulting, and software development services. As a dynamic force in the technology sector, we've earned the trust of over 60 leading organizations across the United States, including Fortune 500 companies and global industry leaders. What sets us apart is our holistic approach to technology solutions:
Strategic IT Staffing Expert Business Consulting Comprehensive Software Development End-to-End Business Management Services
Partner with iFlow Inc and experience the difference that comes from working with a provider who understands that in today's fast-paced business environment, success flows from the perfect alignment of technology, talent, and strategy. Connect with us to learn how we can power your organization's next phase of growth.
Similar Jobs
About the role
Job Title: IT Support Specialist
Worksite location: Vancouver
Remote Canada (Vancouver Metro)
123 Main Street
Vancouver British Columbia V5Z 3X7
Working hours: 8am-5pm
Duration:4 Months
Experience:2-4 Years
Role Summary
As an IT Support Specialist, you will provide Tier 1 / Tier 2 support for end users across hardware, software, access, and collaboration tools. You will troubleshoot incidents, fulfill service requests, and support onboarding/offboarding activities. This role is hands-on and customer-facing, requiring strong technical fundamentals, excellent communication skills, and a disciplined approach to ticket handling and service quality. You will work closely with Digital Workplace, Security, and Infrastructure teams to escalate issues appropriately and help drive resolution.
What You Ll Do
Provide end-user support for IT incidents and service requests (Tier 1 / Tier 2).
Troubleshoot issues across laptops/desktops, mobile devices, conferencing systems, VPN, and core business applications.
Support user account and access requests (e.g., MFA resets, group access, application access), in alignment with established policies.
Manage onboarding/offboarding support activities, including device provisioning and access setup.
Maintain accurate and complete documentation in the ITSM platform (ticket notes, status updates, resolution details).
Ensure strong customer communication: provide timely updates and follow-up until closure.
Escalate issues to the appropriate resolver teams with clear troubleshooting context and impact.
Support device lifecycle processes: deployment, inventory updates, refresh, and returns.
Contribute to knowledge base documentation and self-service improvements.
Identify recurring issues and suggest automation or process improvements to reduce ticket volume.
What We Re Looking For
2 4 years of experience in IT support, service desk, or end-user computing roles.
Strong troubleshooting skills across Windows and macOS environments.
Familiarity with identity and endpoint tools (e.g., Google Workspace, Okta/Azure AD, Intune, JAMF, VPN clients).
Experience working in an ITSM tool such as ServiceNow or Jira Service Management.
Strong customer service mindset with clear written and verbal communication.
Ability to prioritize and manage multiple tickets effectively while meeting SLA expectations.
Comfort supporting both onsite and remote users.
Understanding of ITIL fundamentals (incident, request, escalation, knowledge management).
A process-driven mindset and attention to detail.
Not the right fit? Search for IT Support Specialist jobs in Canada
About iFlow Inc.
At iFlow Inc, we're transforming the landscape of IT solutions through comprehensive staffing, consulting, and software development services. As a dynamic force in the technology sector, we've earned the trust of over 60 leading organizations across the United States, including Fortune 500 companies and global industry leaders. What sets us apart is our holistic approach to technology solutions:
Strategic IT Staffing Expert Business Consulting Comprehensive Software Development End-to-End Business Management Services
Partner with iFlow Inc and experience the difference that comes from working with a provider who understands that in today's fast-paced business environment, success flows from the perfect alignment of technology, talent, and strategy. Connect with us to learn how we can power your organization's next phase of growth.