Full Time

Job Title: PointClickCare Solution Analyst

Principal Tasks and Responsibilities Include: * Support the planning, configuration and continuous improvement of applications used across the seniors care operations portfolio.

* Translate business objectives and requirements into functional specifications, workflows and system configurations.

* Configure PointClickCare modules and features to enhance operational efficiency and align with evolving business needs.

* Implement system enhancements independently or collaboratively based on approved requirements.

* Develop test scripts, coordinate testing activities and validate successful implementation of changes.

* Investigate system issues, perform root cause analysis and support corrective actions.

* Manage migration of updates and configurations through development, testing and production environments.

* Ensure standardized practices across multiple platform instances where applicable.

* Support user onboarding/offboarding, including role management and permissions.

* Document system incidents, troubleshoot defects and coordinate resolutions.

* Manage vendor interactions and escalate issues when needed.

* Maintain updated system documentation, training materials and user guides.

* Support implementation and integration of new modules as part of organizational initiatives.

* Deliver user training and support adoption of new features.

* Conduct scheduled audits and produce required reports for leadership.

* Assist in defining and documenting business requirements, workflows and system enhancements.

* Create system diagrams, prototypes and models to support solution design.

* Review existing workflows and recommend improvements based on best practices and platform capabilities.

* Maintain required documentation for Change Management processes.

Our Client: A large, multi-site Canadian healthcare provider offering seniors care services across residential, community and support-based programs.

Qualifications and Pre-requisites: * Bachelor's degree in Computer Science, Information Systems or a related technical field.

* Minimum 4 years' experience in Application Support, Business Systems Analysis or similar roles.

* Minimum 2 years of hands-on configuration experience with PointClickCare (required).

* Strong understanding of PCC clinical modules, workflows and configuration functions.

* Healthcare or seniors care experience strongly preferred.

* Knowledge of Clinical Informatics and the ability to translate clinical workflows into system capabilities.

* Experience supporting Cloud/SaaS applications.

* Familiarity with governance and best practices for clinical information systems.

* Ability to collaborate effectively with clinical teams, end-users and IT stakeholders.

* Experience defining, improving and documenting operational processes.

* Seniors care operational knowledge considered an asset.

Skills / Competencies: * Ability to clearly communicate timelines, expectations and system requirements.

* Strong analytical and problem-solving skills with experience assessing production issues.

* Excellent customer service approach and user support skills.

* Understanding of ITSM/ITIL practices including Change and Incident Management.

* Ability to work independently and manage competing priorities.

* Strong written, verbal and interpersonal communication skills.

* Collaborative mindset and ability to work across diverse teams.

* Flexibility to support business needs as required.

Additional Information or Perks: * Competitive full-time compensation package including benefits and performance incentives.

* Hybrid work environment with flexible scheduling options.

* Access to ongoing training, professional development and internal mobility opportunities.

* Opportunity to contribute to impactful work supporting seniors care services nationwide.

* COVID-19 vaccination may be required in accordance with organizational policies.