About the role
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their D ealers, specializing in providing accessible mobility solutions for its Customers . The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Role Summary Communication with customers with past due accounts less than 30 days in order to make payment arrangements.
Required Qualifications
- Manage outgoing and incoming calls to resolve delinquent cases. Maintain telephone / email follow-up with clients.
- Follow up / complete the administrative tasks associated with the calls received.
Formal education
- College Diploma (DEC)
Experience
- One year of experience in a customer service role
- Two to three years of experience in a role, that requires interaction/negotiation with clients over the phone.
Competencies
- Bilingual: excellent oral and written communication skills in both English and French; Required to effectively serve a diverse, Canada-wide client base.
- Negotiation skills
- Knowledge of the auto industry
Work schedule
- Day shift: Monday to Friday 8a.m to 4:30p.m; and at least one day per week from 9am to 6pm
Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require an accommodation during the recruitment and selection process please advise in advance.
About Volkswagen Financial Services Canada
As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi, Ducati and Volkswagen Dealers.
En tant que société financière captive des marques Audi, Ducati et Volkswagen au Canada, Volkswagen Financial Services offre une vaste gamme de plans de crédit-bail, de financement au détail et de protection adaptés aux besoins de nos clients. De plus, nous offrons des produits de financement commercial aux concessionnaires Audi, Ducati et Volkswagen.
About the role
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their D ealers, specializing in providing accessible mobility solutions for its Customers . The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Role Summary Communication with customers with past due accounts less than 30 days in order to make payment arrangements.
Required Qualifications
- Manage outgoing and incoming calls to resolve delinquent cases. Maintain telephone / email follow-up with clients.
- Follow up / complete the administrative tasks associated with the calls received.
Formal education
- College Diploma (DEC)
Experience
- One year of experience in a customer service role
- Two to three years of experience in a role, that requires interaction/negotiation with clients over the phone.
Competencies
- Bilingual: excellent oral and written communication skills in both English and French; Required to effectively serve a diverse, Canada-wide client base.
- Negotiation skills
- Knowledge of the auto industry
Work schedule
- Day shift: Monday to Friday 8a.m to 4:30p.m; and at least one day per week from 9am to 6pm
Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require an accommodation during the recruitment and selection process please advise in advance.
About Volkswagen Financial Services Canada
As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers. Additionally, we provide commercial financing products to Audi, Ducati and Volkswagen Dealers.
En tant que société financière captive des marques Audi, Ducati et Volkswagen au Canada, Volkswagen Financial Services offre une vaste gamme de plans de crédit-bail, de financement au détail et de protection adaptés aux besoins de nos clients. De plus, nous offrons des produits de financement commercial aux concessionnaires Audi, Ducati et Volkswagen.