Research Operations Assistant - London Health Sciences Centre Research Institute
Top Benefits
About the role
Posting Period
Open: August 7, 2025
Deadline: August 22, 2025
Non-Union
Job Summary
At London Health Sciences Centre Research Institute (LHSCRI), our teams pioneer discoveries that transform the health of adult and paediatric patients around the world. As the research institute of London Health Sciences Centre (LHSC), we conduct research where patient care is delivered, working alongside patients, families, health-care providers and academic partners like Western University. We are leaders in advancing the understanding, diagnosis, treatment and management of diseases and health conditions through a diverse research program that ranges from laboratory-based science to clinical trials. Our research has a global impact as we build on LHSC's 150-year legacy of health innovation and drive forward medical breakthroughs that make a difference in the lives of patients and their families.
The Research Operations Assistant provides administrative, logistical, and operational support to LHSCRI Research Operations Coordinators (ROC), Research Operations Associate and Research leadership. This role is responsible for supporting the maintenance of accurate timekeeping records, payroll-related documentation, and helping ensure timely submission and tracking of staff hours, overtime, and leaves. In addition to timekeeping, the Research Operations Assistant assists with general administrative duties including scheduling meetings, maintaining electronic shared filing systems, drafting communications, and preparing documents required for onboarding, compliance, and reporting. The role will be supportive of the research student registration process and the documentation related to Western Scientist employees. The position contributes to the overall efficiency of research operations by supporting coordination across teams, ensuring proper documentation flows, and facilitating communication between research staff and operational leadership.
Regular Full Time - 37.5 hours per week
Rate of Pay : $27.54-$34.42 per hour
LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.
Responsibilities:
- Acts as a point of intake, evaluates against standard and makes recommendations to leader for registration of third party paid, student learners and volunteers within LHSCRI with system access, and monitoring on annual basis for renewals / withdrawals
- Monitors and triages the Research Operations general email inbox and calendar
- Maintains and verifies time entry records, tracking scheduled hours and overtime (OT), and flagging discrepancies or habitual patterns for follow-up
- Compiles and prepares payroll documentation for submission to Finance or HR, ensuring that approvals, coding, and supporting records are completed in a timely and accurate manner
- Provides information to Payroll on cost centre splits based on the percentage of time research staff spend on each principal investigator project.?
- Creates and sends out weekly payroll reminder to LHSCRI staff
- Directs research staff to Go2HR, Research Operations Coordinator (ROCs), investigator or Scientific Director to respond to HR queries as required?
- Creates and processes EAFs in collaboration with ROC and Director
- Completes SARF- Cerner Access requests
- Liaises with Research Administration?s Health & Safety team and Quality Assurance & Education team as appropriate to ensure all required training is completed and documented
- Advises investigators, when relevant, of LHSC?s renumeration policy and limited special payment categories and confirm LHSCRI?s adherence to this policy
- Supports LHSCRI leaders, enabling access to all required research employee information
- Support Scientific Director with documentation, tracking appointment term, and liaising with LHSC or Western HR where scientists are LHSC employees or LHSCRI provides funding to Western University for Western scientist employees
- Shares salary and benefit costing information with Grants Development and Research Contracts teams to support investigator budgeting for research staff
- Maintains employee files and research database
- Supports Scientific Director with initial scientist registration and annual renewal cycle for LHSCRI scientist categories?
- Supports the onboarding of Experiential Learners in collaboration with LHSC Student Affairs and the ROCs
Teaching, Learning and Research
London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place that they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.
Qualifications
- High School diploma required
- 2 year college diploma or certificate in Office Administration , Business or as acceptable to the hospital required
- 1 year of recent related experience preferred
- Strong verbal and written communications skills
- Proficient problem solving and decision-making skills within the parameters of the role
- Flexible and adaptable within a changing environment
- Excellent organizational and time management skills
- Proficiency using Microsoft 365
- Self-directed with ability to work independently using above average levels of initiative and discretion
- Previous experience working in a Research or healthcare support role preferred
Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume!
We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process. Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach. Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .
As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.
Work/Study Permit
Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.
Immunization Requirements:
Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.
Research Operations Assistant - London Health Sciences Centre Research Institute
Top Benefits
About the role
Posting Period
Open: August 7, 2025
Deadline: August 22, 2025
Non-Union
Job Summary
At London Health Sciences Centre Research Institute (LHSCRI), our teams pioneer discoveries that transform the health of adult and paediatric patients around the world. As the research institute of London Health Sciences Centre (LHSC), we conduct research where patient care is delivered, working alongside patients, families, health-care providers and academic partners like Western University. We are leaders in advancing the understanding, diagnosis, treatment and management of diseases and health conditions through a diverse research program that ranges from laboratory-based science to clinical trials. Our research has a global impact as we build on LHSC's 150-year legacy of health innovation and drive forward medical breakthroughs that make a difference in the lives of patients and their families.
The Research Operations Assistant provides administrative, logistical, and operational support to LHSCRI Research Operations Coordinators (ROC), Research Operations Associate and Research leadership. This role is responsible for supporting the maintenance of accurate timekeeping records, payroll-related documentation, and helping ensure timely submission and tracking of staff hours, overtime, and leaves. In addition to timekeeping, the Research Operations Assistant assists with general administrative duties including scheduling meetings, maintaining electronic shared filing systems, drafting communications, and preparing documents required for onboarding, compliance, and reporting. The role will be supportive of the research student registration process and the documentation related to Western Scientist employees. The position contributes to the overall efficiency of research operations by supporting coordination across teams, ensuring proper documentation flows, and facilitating communication between research staff and operational leadership.
Regular Full Time - 37.5 hours per week
Rate of Pay : $27.54-$34.42 per hour
LHSC is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the Hospital, inclusive of our Staff and Patient experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on location, as required.
Responsibilities:
- Acts as a point of intake, evaluates against standard and makes recommendations to leader for registration of third party paid, student learners and volunteers within LHSCRI with system access, and monitoring on annual basis for renewals / withdrawals
- Monitors and triages the Research Operations general email inbox and calendar
- Maintains and verifies time entry records, tracking scheduled hours and overtime (OT), and flagging discrepancies or habitual patterns for follow-up
- Compiles and prepares payroll documentation for submission to Finance or HR, ensuring that approvals, coding, and supporting records are completed in a timely and accurate manner
- Provides information to Payroll on cost centre splits based on the percentage of time research staff spend on each principal investigator project.?
- Creates and sends out weekly payroll reminder to LHSCRI staff
- Directs research staff to Go2HR, Research Operations Coordinator (ROCs), investigator or Scientific Director to respond to HR queries as required?
- Creates and processes EAFs in collaboration with ROC and Director
- Completes SARF- Cerner Access requests
- Liaises with Research Administration?s Health & Safety team and Quality Assurance & Education team as appropriate to ensure all required training is completed and documented
- Advises investigators, when relevant, of LHSC?s renumeration policy and limited special payment categories and confirm LHSCRI?s adherence to this policy
- Supports LHSCRI leaders, enabling access to all required research employee information
- Support Scientific Director with documentation, tracking appointment term, and liaising with LHSC or Western HR where scientists are LHSC employees or LHSCRI provides funding to Western University for Western scientist employees
- Shares salary and benefit costing information with Grants Development and Research Contracts teams to support investigator budgeting for research staff
- Maintains employee files and research database
- Supports Scientific Director with initial scientist registration and annual renewal cycle for LHSCRI scientist categories?
- Supports the onboarding of Experiential Learners in collaboration with LHSC Student Affairs and the ROCs
Teaching, Learning and Research
London Health Sciences Centre is proudly one of Canada's largest acute-care teaching and research hospitals. LHSC has an unwavering commitment to lifelong learning, with education agreements in collaboration with over 55 schools, hospitals, and community agencies from across Ontario, Canada and internationally; among our many education partners, our three regional partners are Western University, Fanshawe College, and Thames Valley District School Board. LHSC provides students with a place that they can learn and discover knowledge and skills to take them forward in their careers as health care professionals. Approximately 2,900 Nursing, Health and other students ranging from secondary school to university graduate level programs receive training at LHSC every year. As an employee of LHSC, you will be expected to engage in role-related teaching, professional development, and research activities in addition to standard position duties and responsibilities.
Qualifications
- High School diploma required
- 2 year college diploma or certificate in Office Administration , Business or as acceptable to the hospital required
- 1 year of recent related experience preferred
- Strong verbal and written communications skills
- Proficient problem solving and decision-making skills within the parameters of the role
- Flexible and adaptable within a changing environment
- Excellent organizational and time management skills
- Proficiency using Microsoft 365
- Self-directed with ability to work independently using above average levels of initiative and discretion
- Previous experience working in a Research or healthcare support role preferred
Has your experience been obtained through alternative pathways? LHSC acknowledges that skills, education and lived experience come in many forms and may have been developed differently from those listed in the job posting. Although LHSC has discretion in determining whether a candidate meets the qualifications and licensing requirements, we welcome applications from those with different experiences who may not meet every requirement listed. Tell us your story and apply today with your resume!
We are committed to providing a safe, healthy and inclusive work environment that inspires respect. LHSC is committed to employment equity and diversity in the workplace and welcomes applications from equity-denied groups including Indigenous people, racialized people, women, persons with disabilities, and 2SLGBTQIA+ persons. LHSC is also committed to ensuring an accessible and inclusive recruitment process. Upon individual request, we will endeavor to remove any barrier to the hiring process to reasonably accommodate candidates, including those with disabilities, while maintaining a fair, consistent and equitable recruitment approach. Should any applicant require accommodation through the application, interview or selection processes, please contact Recruitment Services at 519-685-8500, extension #34321 or recruitment@lhsc.on.ca .
As part of the selection process applicants may be required to complete an examination or test. Please be advised that a reference check may be conducted as part of the selection process.
Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 6 months.
Work/Study Permit
Please be advised, if you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. As per the Government of Canada, LHSC is considered a hospital/healthcare organization, even if an employee is functioning in a non-patient facing role. Individuals on a work or study permit seeking employment in this sector may be required to complete additional steps in the process, including but not limited to a medical exam, which may also apply to employees looking to renew their work permits. It is the employee's accountability to ensure they are adhering to their specific work permit restrictions, and we encourage all candidates and LHSC employees to be proactive and review restrictions as soon as possible as it could be a lengthy process.
Immunization Requirements:
Before beginning employment at LHSC, all new hires must provide documentation related to LHSC's Health Review requirements. For more information and a detailed list of requirements, please visit Health Review Requirements | LHSC.