Director of Field Operations
Top Benefits
About the role
Benefits:
- Dental insurance
- Health insurance
- Profit sharing
Location: Cloverdale, BC
Compensation: $75,000 salary + up to $25,000 performance-based bonus
About Us Complete Landscape is a growing landscape maintenance company committed to delivering high-quality service and building a team culture where people want to stay and grow. We pride ourselves on consistent service, strong customer relationships, and creating a workplace that values accountability, leadership, and long-term success.
The Role
We are seeking a Director of Field Operations to oversee quality across all jobs and to ensure staff are engaged, supported, and retained. This is a field-focused leadership position that requires direct involvement with foremen and crews. Success in this role will be measured by two outcomes:
- Contract Retention – maintaining and improving job quality so clients renew year after year.
- Employee Retention – building a positive culture that keeps staff motivated and committed.
Landscape experience is not required . The ideal candidate will be open to hands-on learning through one month of shoulder-to-shoulder training in the field.
Key Responsibilities
- Conduct weekly meetings with foremen; coach on leadership, quality, and efficiency.
- Ensure site surveys, monthly reports, and customer communications are completed on schedule.
- Work closely with foremen to maintain standards and resolve issues before they escalate.
- Partner with the Director of Operations on scheduling, hiring, and contract renewals — while focusing primarily on field execution.
- Enforce safety, proper tool care, and accountability on all sites.
- Oversee resolution of first-level customer complaints with photo proof and timely follow-up.
Qualifications
- Landscape experience not required — must be willing to learn through hands-on field training.
- Strong leadership, accountability, and people management skills.
- Proven ability to coach, motivate, and retain staff.
- High standards for quality, safety, and customer service.
About North Western Property Maintenance
North Western Property Maintenance (NWPM) has been in business since 2010. We operate out of Surrey, BC and service all areas within the Lower Mainland. Founded by Allen Hewitt, NWPM started by servicing residential customers with general landscaping services.
Since then, the business has grown into many different entities, servicing both residential and commercial customers with landscaping construction, synthetic grass installations and distribution, as well as winter salting and plowing services.
Director of Field Operations
Top Benefits
About the role
Benefits:
- Dental insurance
- Health insurance
- Profit sharing
Location: Cloverdale, BC
Compensation: $75,000 salary + up to $25,000 performance-based bonus
About Us Complete Landscape is a growing landscape maintenance company committed to delivering high-quality service and building a team culture where people want to stay and grow. We pride ourselves on consistent service, strong customer relationships, and creating a workplace that values accountability, leadership, and long-term success.
The Role
We are seeking a Director of Field Operations to oversee quality across all jobs and to ensure staff are engaged, supported, and retained. This is a field-focused leadership position that requires direct involvement with foremen and crews. Success in this role will be measured by two outcomes:
- Contract Retention – maintaining and improving job quality so clients renew year after year.
- Employee Retention – building a positive culture that keeps staff motivated and committed.
Landscape experience is not required . The ideal candidate will be open to hands-on learning through one month of shoulder-to-shoulder training in the field.
Key Responsibilities
- Conduct weekly meetings with foremen; coach on leadership, quality, and efficiency.
- Ensure site surveys, monthly reports, and customer communications are completed on schedule.
- Work closely with foremen to maintain standards and resolve issues before they escalate.
- Partner with the Director of Operations on scheduling, hiring, and contract renewals — while focusing primarily on field execution.
- Enforce safety, proper tool care, and accountability on all sites.
- Oversee resolution of first-level customer complaints with photo proof and timely follow-up.
Qualifications
- Landscape experience not required — must be willing to learn through hands-on field training.
- Strong leadership, accountability, and people management skills.
- Proven ability to coach, motivate, and retain staff.
- High standards for quality, safety, and customer service.
About North Western Property Maintenance
North Western Property Maintenance (NWPM) has been in business since 2010. We operate out of Surrey, BC and service all areas within the Lower Mainland. Founded by Allen Hewitt, NWPM started by servicing residential customers with general landscaping services.
Since then, the business has grown into many different entities, servicing both residential and commercial customers with landscaping construction, synthetic grass installations and distribution, as well as winter salting and plowing services.