Service Appointment Coordinator
Top Benefits
About the role
Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada’s Best Managed Companies.
Why Work With Us?
At Genesis Langley, we deliver a refined, customer‑first ownership experience. As a Service Appointment Coordinator, you’ll be a key point of contact for our service guests, ensuring appointments are scheduled efficiently, communication is seamless, and every customer interaction reflects the premium Genesis standard.
This role is ideal for someone who is confident on the phone, highly organized, and passionate about delivering exceptional service in a fast‑paced environment.
What We Offer:
- A rewarding career with a top automotive group in BC
- Permanent, full‑time opportunity
- Competitive hourly compensation
- Comprehensive benefits — medical, dental, mental wellness support, and more
- A supportive, professional, and collaborative workplace culture
- Career Growth & Development — paid training, NADA courses, and internal advancement opportunities
Who We’re Looking For:
- Passion for customer service and delivering a high‑quality client experience
- 1+ years of experience in scheduling, reservations, call‑centre, or coordination roles
- Confident, friendly communicator with a professional phone presence
- Highly organized with strong attention to detail
- Comfortable working in a fast‑paced, customer‑focused environment
- Experience with Dealer Management Systems or CRM tools is an asset
- Valid BC Class 5 driver’s license with a clean driver’s abstract
Schedule: Full‑Time
Compensation: $23 per hour
What Your Day Will Look Like:
- Customer Communication: Deliver professional, courteous service through inbound and outbound calls, texts, and emails
- Appointment Scheduling: Book, confirm, and manage service appointments using dealership systems
- Information Management: Accurately gather customer details, vehicle concerns, and service requirements
- Follow‑Up & Feedback: Conduct post‑service follow‑ups, document notes, and share insights with Service leadership
- Campaign Support: Assist with outbound service campaigns, recalls, and maintenance reminders in compliance with CASL guidelines
- Coordination: Work closely with the Service Advisors and management team to ensure smooth daily operations
- Customer Experience: Support a seamless, luxury service journey from first contact to follow‑up
Apply now and take the next step in your career with one of Canada’s Best Managed Companies.
Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted.
#INDLOW
Not the right fit? Search for Service Appointment Coordinator jobs in Surrey, BC
About Trotman Auto Group
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group, also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.
At TAG, we take a different road. We lead with our core values and we are deeply committed to delivering exceptional customer experiences. We appreciate that our customers entrust us with one of their most important purchase decisions, and we work hard to earn that loyalty. We are known to have a palpable "buzz" when you walk into one of our stores with breakaway spirit and organizational culture.
Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Once you're part of the team, you're part of the TAG family.
We don't just expect the change; we are part of it. We are the proud recipients of the following;
Awarded Canada's Best Managed (2017 & 2018) - The Best Managed Companies program celebrates the top private businesses in Canada. Canada's Best Managed Companies is one of the country's leading business awards program recognizing Canadian-owned and managed companies for innovative, world class business practices. TAG continues to demonstrate industry leadership in growth, profitability and employee retention.
Awarded the Canadian Automotive Dealer's Association's Industry Laureate Award for Business Innovation - TAG was awarded for initiatives that significantly enhance performance and broaden the scope of business across the Industry.
Similar Jobs
Service Appointment Coordinator
Top Benefits
About the role
Looking for an exciting opportunity in Langley with a luxury automotive brand and a top employer? Join Genesis Langley, part of Trotman Auto Group — recognized as one of Canada’s Best Managed Companies.
Why Work With Us?
At Genesis Langley, we deliver a refined, customer‑first ownership experience. As a Service Appointment Coordinator, you’ll be a key point of contact for our service guests, ensuring appointments are scheduled efficiently, communication is seamless, and every customer interaction reflects the premium Genesis standard.
This role is ideal for someone who is confident on the phone, highly organized, and passionate about delivering exceptional service in a fast‑paced environment.
What We Offer:
- A rewarding career with a top automotive group in BC
- Permanent, full‑time opportunity
- Competitive hourly compensation
- Comprehensive benefits — medical, dental, mental wellness support, and more
- A supportive, professional, and collaborative workplace culture
- Career Growth & Development — paid training, NADA courses, and internal advancement opportunities
Who We’re Looking For:
- Passion for customer service and delivering a high‑quality client experience
- 1+ years of experience in scheduling, reservations, call‑centre, or coordination roles
- Confident, friendly communicator with a professional phone presence
- Highly organized with strong attention to detail
- Comfortable working in a fast‑paced, customer‑focused environment
- Experience with Dealer Management Systems or CRM tools is an asset
- Valid BC Class 5 driver’s license with a clean driver’s abstract
Schedule: Full‑Time
Compensation: $23 per hour
What Your Day Will Look Like:
- Customer Communication: Deliver professional, courteous service through inbound and outbound calls, texts, and emails
- Appointment Scheduling: Book, confirm, and manage service appointments using dealership systems
- Information Management: Accurately gather customer details, vehicle concerns, and service requirements
- Follow‑Up & Feedback: Conduct post‑service follow‑ups, document notes, and share insights with Service leadership
- Campaign Support: Assist with outbound service campaigns, recalls, and maintenance reminders in compliance with CASL guidelines
- Coordination: Work closely with the Service Advisors and management team to ensure smooth daily operations
- Customer Experience: Support a seamless, luxury service journey from first contact to follow‑up
Apply now and take the next step in your career with one of Canada’s Best Managed Companies.
Trotman Auto Group is an equal‑opportunity employer. Only selected candidates will be contacted.
#INDLOW
Not the right fit? Search for Service Appointment Coordinator jobs in Surrey, BC
About Trotman Auto Group
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group, also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.
At TAG, we take a different road. We lead with our core values and we are deeply committed to delivering exceptional customer experiences. We appreciate that our customers entrust us with one of their most important purchase decisions, and we work hard to earn that loyalty. We are known to have a palpable "buzz" when you walk into one of our stores with breakaway spirit and organizational culture.
Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Once you're part of the team, you're part of the TAG family.
We don't just expect the change; we are part of it. We are the proud recipients of the following;
Awarded Canada's Best Managed (2017 & 2018) - The Best Managed Companies program celebrates the top private businesses in Canada. Canada's Best Managed Companies is one of the country's leading business awards program recognizing Canadian-owned and managed companies for innovative, world class business practices. TAG continues to demonstrate industry leadership in growth, profitability and employee retention.
Awarded the Canadian Automotive Dealer's Association's Industry Laureate Award for Business Innovation - TAG was awarded for initiatives that significantly enhance performance and broaden the scope of business across the Industry.