Ref# 25NON091

1 ‑ Full Time‑ Support Analyst

Information Technology

Why Join Us?

· Impactful Work: Your leadership will directly influence the quality of care provided to our patients and the

efficiency of our operations, in a values based team environment.

· Competitive Compensation: We offer a comprehensive benefits package and competitive salary to attract

top talent.

· Healthcare of Ontario Pension Plan (HOOPP): We are proud to participate in the Healthcare of Ontario

Pension Plan (HOOPP), offering our employees the security and peace of mind that comes with having

access to a pension plan. We understand the importance of financial well‑being and believe that a strong

pension recognizes our employees, like you, and provides a stable foundation for your future as part of our

overall compensation package. When you join, you automatically contribute to the Plan each pay period. As

your employer, we also contribute $1.26 for every dollar you contribute.

Joining our team means that you will be an integral part of achieving our mission, vision and values.

Our Mission: We provide quality Care to Patients and Families, supported and advanced by research, innovation

and education that is responsive to the needs of the peoples of Northwestern Ontario.

Our Vision: Exceptional care for every patient, every time.

Our Values: Diversity, Compassion, Excellence, Innovation, Accountability

About the role:

The Hospital strives to deliver care that is centred on patients and families. Patient and Family Centred Care (PFCC)

is the provision of care that is respectful of, and responsive to individual patient/family preferences, needs, and values

and ensures that those values guide all decisions. Creating a caring environment for patients and families ensures

continuity of care and fosters a learning environment. Applicants are required to have a demonstrated knowledge,

understanding and commitment to this care philosophy.

Reporting to the IT Support Coordinators and working collaboratively with staff, the IT Support Analyst will deliver first

and second level support, innovative customer focused service by prioritizing, analyzing, troubleshooting and

resolving computer hardware/software and application related issues to staff, physicians and regional users in an

efficient and courteous manner. The individual may also give in‑person, hands‑on help at the desktop level. This role

includes Tier 1 and Tier 2 support as well as involvement in IT related projects.

Qualifications:

• College diploma or university degree in the field of computer science and 2 years equivalent work experience

• Desirable Certifications: ITIL Foundations, CompTIA N+

• Strong technical knowledge of network and device operating systems including Windows, iOS, UNIX and Linux

• Technical knowledge of current network hardware, server configuration, protocols and standards including IP

networks, switches, routers and firewalls

• Strong analytical skills to assess hardware/software problems, diagnose source/cause and resolve

• A highly developed customer‑first, team‑orientated, positive attitude

• Knowledge of applicable data privacy practices and laws

• Strong understanding of project management principles

• Excellent written and oral communication skills

•Demonstrated ability to manage competing priorities in a time critical environment

• Ability to conduct and direct research into IT issues and products as required

• Highly self‑motivated with a keen attention to detail

• Optional: [Experience with Meditech software an asset]

Requirements:

• The position rotates on a 24‑hour on‑call basis and requires some extended work days.

• Weekday/Weekend work required on a rotating schedule.

• Access to a vehicle is required.

• Must have a valid Ontario driver’s license and current vehicle insurance

• Travel to sites/offices within Thunder Bay.

•Lifting and transporting of moderately heavy objects weighing up to 30kg, such as computers and peripherals.

•Some travel to regional hospital sites in Northwestern Ontario

Salary Range: $37.846 to 44.526

The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets

financial and otherwise. All offers of employment to external candidates shall be conditional upon: a satisfactory

Criminal Records Check (CRC) where indicated, to ensure the absence of relevant criminal convictions; and proof of

full vaccination of all required doses of a COVID‑19 vaccine approved by Health Canada to Occupational Health &

Safety. Candidates will have demonstrated adherence to the Hospital's Code of Conduct. Regular attendance at

work is imperative, therefore, all applicants will have to demonstrate a good attendance record to be considered for

this position.

We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work

environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a

workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible

minorities, and persons with disabilities to apply and self‑identify. Upon request, accommodations due to a disability

are available throughout the selection process. Additionally we are identified as an English/French speaking health

sciences centre and encourage bilingual candidates to apply.

If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified

individuals.

Interested applicants must submit a resume outlining relevant previous experience and training no later than

11:59p.m. on Tuesday, 4 November, 2025.

Internal applicants may apply via the job posting page on the iNtranet. External applicants must apply through our

website.

Posted: October 21, 2025

NON UNION