The salary range for this position is $60,000 – $70,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy.

The Service & Hospitality Manager is responsible for delivering an outstanding hospitality experience within a Compass Group Canada site. This role leads front-line service teams to ensure exceptional customer satisfaction, consistent execution of Compass service standards, and operational excellence in a fast-paced foodservice environment. The Manager acts as a key partner to clients, ensuring service delivery aligns with contractual commitments and client expectations.

Customer & Client Experience

Now, if you were to come on board as one of our General Managers, we’d ask you to do the following for us:

Champion a “people-first” culture that delivers exceptional guest experiences aligned with Compass Group standards Build and maintain strong client relationships, acting as a primary point of contact for service-related matters Proactively address client and guest feedback, ensuring timely resolution and continuous improvement Ensure retail, dining, and hospitality services meet or exceed client expectations

Leadership & Team Development

Lead, train, and inspire front-line associates, supervisors, and service teams Promote Compass Group’s values, diversity, and inclusion initiatives within the workplace Support recruitment, onboarding, scheduling, and performance management Coach teams on service excellence, food safety, and operational standards

Operational Excellence

Oversee day-to-day service operations across dining services, catering, or retail environments Ensure strict adherence to Compass Group policies, health & safety regulations, and food safety standards (HACCP) Maintain high standards of cleanliness, merchandising, and presentation Collaborate with culinary and support teams to deliver seamless service

Financial & Business Performance

Support unit financial goals including labour management, cost control, and revenue growth Monitor key performance indicators (guest satisfaction, sales, labour, waste) Identify opportunities to enhance efficiency, service offerings, and profitability Assist with budgeting, forecasting, and reporting requirements

Innovation & Continuous Improvement

Drive service innovation and enhance the overall guest dining experience Implement Compass programs, promotions, and national initiatives Participate in audits, quality assurance reviews, and continuous improvement plans

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies. The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.