Job Title: Associate Manager, Payroll Services and Technical Support

Division: Finance and Corporate Services

Reports to: Manager, Finance & Payroll Services

Job Summary:

This role will be reporting to the Manager, Finance & Payroll Services. The Associate Manager, Payroll Services and Technical Support is responsible for managing a team of payroll staff and provide technical support when required. In addition, this role will address payroll related inquiries from employees, contractors, and Unions.

The Associate Manager, Payroll Services and Technical Support will work cross functionally within the organization to ensure that employees’ pay and benefits are processed timely, accurately and in compliance with the CBA.

Essential Duties & Responsibilities:

• Supervise and manage daily operations of a payroll team, and support the team in providing guidance and training.

• Review timesheets and time and pay information and validate the accuracy and completeness of the payroll information.

• Approve payroll and review contractor credits at level 1.

• Ensure payroll information is compliant with the Community Benefits Agreement (CBA).

• Conduct weekly/monthly check ins with the team members to discuss work related issues and progress on Team Charter as necessary.

• Coordinate with on site managers/coordinators to resolve any payroll issues in a timely basis.

• Assist with reconciling payroll related accounts and reviewing work prepared by the team.

• Provide Accounting team with required reports for Unions, Government remittances and Contractors’ invoices.

• Assist with the development and implementation of payroll controls, procedures to mitigate risks and process improvements as related to payroll.

• Review ‘job’, ‘position’ and ‘department’ codes and create new codes as and when required.

• Assist the Human Resources team with the maintenance of employee profile records.

• Monitor PeopleSoft payroll requests and enquiries via Oracle.

• Conduct testing on FDTpro & PeopleSoft to validate rules prior to implementation & provide feedback.

• Verify and validate CBA pay rates during the onboarding process.

• Provide exceptional customer service by addressing and following up with any payroll inquiries and provide resolution in a quick and efficient manner to employees, contractors and or unions.

• Provide technical advice on all areas of payroll administration and more complex matters.

• Serve as the backup to the Manager, Finance and Payroll Services when required.

• Responsible for managing team performances through performance check-ins, providing appreciative and constructive feedback.

• Responsible for ongoing team coaching and support.

• Document team successes, opportunities, and any critical conversations.

• Manage team vacations and absences and ensure coverage for work.

• All other duties as required.

Qualifications & Experience:

• Qualification in Business Administration, Accounting, Payroll and/ or Commerce required.

• Certified Payroll Professional Designation required.

• 3 years of payroll experience required.

• Strong knowledge of payroll calculation and processing.

• Proficiency in relevant payroll software with strong technical capabilities (PeopleSoft experience preferred).

• Experience working with a unionized workforce and familiarity with collective agreements.

• Management/leadership experience required.

• An equivalent combination of education and experience may be considered.

Preferred Skills:

• Excellent abilities in Microsoft Excel, Word, Outlook, and Accounting and Payroll Systems.

• Strong written and verbal communication skills.

• Skilled in conflict resolution.

• Ability to analyze and review data for errors, ability to pay close attention to detail.

• Ability to prioritize work under tight deadlines.

• Ability to work collaboratively in a team environment.

• Ability to adapt to organizational, process, and system change.

• Self-motivated individual, flexible and adaptable; proactive; self-starter.

• Advanced payroll processing skills.

• Strong leadership skills.

• Strong interpersonal skills in a high-paced environment.

Supervisory Responsibilities:

• This role is responsible for managing a large size team.

Work Schedule: Full time: 37.5 hours per week.

Monday – Friday

Hybrid - BCIB currently follows a hybrid schedule where employees work from the BCIB head office a minimum of three days. Based on the needs and demands of the role, more days may be required.