Patient Services Specialist-Full Time
Top Benefits
About the role
Job Description Our FYidoctors Regina Downtown, Regina Rochdale & Balcarres clinic are looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist .
This position is a full-time role working 30-40 hours per week . Our clinic is open Monday to Saturday .
You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyday. As a Patient Services Specialist, you will be responsible for front desk reception as well as pre-testing duties and will often be the first point of contact with patients.
If you have a passion for people and a drive to deliver an exceptional customer service experience, we’d love to hear from you! Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.
What Will You Be Doing?
- Warmly greeting patients as they enter our clinic
- Checking patients in and out of the office
- Communicating with patients in person, by phone, and by email
- Managing appointment bookings, prescription printouts and billing and payments
- Administering pre-testing services
- Upholding excellent customer service standards
What Do You Bring?
- Ideally, you will have customer-facing experience, preferably in a retail environment
- Confidence working in a fast-paced environment
- A high level of comfort using technology and computers with solid proficiency in MS Office Suite
- A professional, approachable manner and a love of meeting and interacting with people
- An ability to multi-task in a fast-paced environment
How You'll Benefit:
- Competitive wages including quarterly bonuses (for qualifying clinics)
- A comprehensive benefits package that includes outstanding optical coverage
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities to help you develop your career
Why You Should Join Us FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
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No locations found
Apply Now
About FYihealth group
In 2008, our first group of FYidoctors clinics were formed out of desire to bring excellent, affordable optometric care to our communities. We were united by a passion for collaborative, cutting edge eye care.
But we were also bound together by a vision of the future of care. We saw many health and health-adjacent retail services being swallowed up by investment-led, finance-centric corporations. We wanted to bring personal, accessible care and attention, led by professionals and focused on patients and customers. And we trusted that if we put compassion and expertise first, success would follow.
And it did. We grew by leaps and bounds as new patients, customers, doctors, health professionals and staff understood we were committed to a different, more collaborative model. We began welcoming partners across Canada, developing our brand, building our very own technologically advanced manufacturing facilities, and investing in the latest in technology across our brands. As we grew, we kept the focus on relationships. New technology, shared information, services, buying power that enhanced our financial position — everything flowed back to the care and attention we could give to everyone who came through our doors, and the people who kept the lights on.
While our roots are in optometry, our hearts are in compassion and care. We always knew our values and our model could do more than just change optometry. So we brought retail optical and medical aesthetics (2021-2023) into the fold. And we found putting the experts — whether they are optometric doctors, medical doctors, healthcare providers, or business owners — front and center, and backing them with national brands, a network of support, diversified expertise and excellent financing was a winning formula.
No matter the field, we believe that by leading with compassion we can lead the field, enhancing the lives of our partners, professionals, patients and patrons.
Patient Services Specialist-Full Time
Top Benefits
About the role
Job Description Our FYidoctors Regina Downtown, Regina Rochdale & Balcarres clinic are looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist .
This position is a full-time role working 30-40 hours per week . Our clinic is open Monday to Saturday .
You will play a critical role within FYidoctors by delivering world-class service to make a positive impact on the lives of our patients everyday. As a Patient Services Specialist, you will be responsible for front desk reception as well as pre-testing duties and will often be the first point of contact with patients.
If you have a passion for people and a drive to deliver an exceptional customer service experience, we’d love to hear from you! Join us in advancing eye health and enhancing the lives of our patients in a dynamic and rewarding environment.
What Will You Be Doing?
- Warmly greeting patients as they enter our clinic
- Checking patients in and out of the office
- Communicating with patients in person, by phone, and by email
- Managing appointment bookings, prescription printouts and billing and payments
- Administering pre-testing services
- Upholding excellent customer service standards
What Do You Bring?
- Ideally, you will have customer-facing experience, preferably in a retail environment
- Confidence working in a fast-paced environment
- A high level of comfort using technology and computers with solid proficiency in MS Office Suite
- A professional, approachable manner and a love of meeting and interacting with people
- An ability to multi-task in a fast-paced environment
How You'll Benefit:
- Competitive wages including quarterly bonuses (for qualifying clinics)
- A comprehensive benefits package that includes outstanding optical coverage
- Rapid and continued growth, ensuring a constantly challenging and rewarding environment
- A workplace culture that fosters a sense of collaboration
- Ongoing training and development opportunities to help you develop your career
Why You Should Join Us FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let your recruiter know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
Close the popup
No locations found
Apply Now
About FYihealth group
In 2008, our first group of FYidoctors clinics were formed out of desire to bring excellent, affordable optometric care to our communities. We were united by a passion for collaborative, cutting edge eye care.
But we were also bound together by a vision of the future of care. We saw many health and health-adjacent retail services being swallowed up by investment-led, finance-centric corporations. We wanted to bring personal, accessible care and attention, led by professionals and focused on patients and customers. And we trusted that if we put compassion and expertise first, success would follow.
And it did. We grew by leaps and bounds as new patients, customers, doctors, health professionals and staff understood we were committed to a different, more collaborative model. We began welcoming partners across Canada, developing our brand, building our very own technologically advanced manufacturing facilities, and investing in the latest in technology across our brands. As we grew, we kept the focus on relationships. New technology, shared information, services, buying power that enhanced our financial position — everything flowed back to the care and attention we could give to everyone who came through our doors, and the people who kept the lights on.
While our roots are in optometry, our hearts are in compassion and care. We always knew our values and our model could do more than just change optometry. So we brought retail optical and medical aesthetics (2021-2023) into the fold. And we found putting the experts — whether they are optometric doctors, medical doctors, healthcare providers, or business owners — front and center, and backing them with national brands, a network of support, diversified expertise and excellent financing was a winning formula.
No matter the field, we believe that by leading with compassion we can lead the field, enhancing the lives of our partners, professionals, patients and patrons.