User Experience Lead
Top Benefits
About the role
Salary range: $76,071.18 to $86,658.48 per annum
Why choose us?
There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.
Our nine-year strategic plan, Plan 20|30: Our Future is Insight , will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca.
What we offer:
- Comprehensive extended health and dental benefits for you and your family
- Defined benefit pension program
- Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program
- Incredible campus with collaboration spaces, sit/stand desks, and lots of natural light
- Ongoing training, professional development opportunities, and scholarship programs
- Opportunities to give back to the community and support not-for-profits
- Seasonal events and socials
- A robust awards/recognition program
- Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more
Hybrid Work Model
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area.
We are seeking a User Experience (UX) Lead to join our team in VICTORIA, British Columbia, Canada.
Are you driven to create digital experiences that truly serve people? As our User Experience (UX) Lead , you’ll shape how British Columbia’s public sector pension plan members and employers engage with online services—making complex information clear, accessible, and easy to navigate.
You’ll lead UX strategy and research, applying tools like journey mapping, usability testing, and content audits to uncover what users need and how they behave. Your insights will guide the design of intuitive websites and services that reflect a member-first approach.
Beyond research, you’ll collaborate across teams to guide communication strategy, service design, and digital governance, ensuring that every touchpoint reflects a member-centered approach. By aligning your work with our segmentation and digital adoption strategies, you’ll help elevate the overall experience and drive meaningful engagement.
This is your chance to lead with impact—bringing clarity, confidence, and connection to thousands of British Columbians through thoughtful digital design.
Must have
- Degree or diploma in User Experience Design, Human-Computer Interaction (HCI), Interaction Design, Communication Design, Psychology, Cognitive Science, or a related discipline. A combination of education and experience may be considered.
- Minimum three years of recent and relevant experience utilizing UX design methods (research, testing, strategy development) to plan and build website and service design improvements, including:
- Conducting a wide range of qualitative and quantitative UX methodologies including usability testing, user interviews, surveys, heuristic evaluation, journey mapping and persona development.
- Planning, developing, and executing end-to-end user research projects and supportive documentation.
- Conducting and leading user testing sessions.
- Evaluating research findings and data and presenting recommendations to stakeholders
- Working with multiple stakeholders and clients to understand and support business and users' needs.
- Working on project teams and integrating user research and testing into the content and design development process.
- An equivalent combination of education, training and relevant experience may be considered.
To learn more about the User Experience Lead position and to apply, please visit our website: User Experience Lead - BC Pensions Career Site Careers
We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible.
About BC Pension Corporation
There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.
Our nine-year strategic plan, Plan 20|30: Our Future is Insight, will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca.
User Experience Lead
Top Benefits
About the role
Salary range: $76,071.18 to $86,658.48 per annum
Why choose us?
There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.
Our nine-year strategic plan, Plan 20|30: Our Future is Insight , will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca.
What we offer:
- Comprehensive extended health and dental benefits for you and your family
- Defined benefit pension program
- Health & wellness programs - lunchtime seminars, community activities and a comprehensive Employee & Family Assistance Program
- Incredible campus with collaboration spaces, sit/stand desks, and lots of natural light
- Ongoing training, professional development opportunities, and scholarship programs
- Opportunities to give back to the community and support not-for-profits
- Seasonal events and socials
- A robust awards/recognition program
- Discounts on BC Transit passes, travel and accommodation, cell phones and plans, and more
Hybrid Work Model
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for in-office presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area.
We are seeking a User Experience (UX) Lead to join our team in VICTORIA, British Columbia, Canada.
Are you driven to create digital experiences that truly serve people? As our User Experience (UX) Lead , you’ll shape how British Columbia’s public sector pension plan members and employers engage with online services—making complex information clear, accessible, and easy to navigate.
You’ll lead UX strategy and research, applying tools like journey mapping, usability testing, and content audits to uncover what users need and how they behave. Your insights will guide the design of intuitive websites and services that reflect a member-first approach.
Beyond research, you’ll collaborate across teams to guide communication strategy, service design, and digital governance, ensuring that every touchpoint reflects a member-centered approach. By aligning your work with our segmentation and digital adoption strategies, you’ll help elevate the overall experience and drive meaningful engagement.
This is your chance to lead with impact—bringing clarity, confidence, and connection to thousands of British Columbians through thoughtful digital design.
Must have
- Degree or diploma in User Experience Design, Human-Computer Interaction (HCI), Interaction Design, Communication Design, Psychology, Cognitive Science, or a related discipline. A combination of education and experience may be considered.
- Minimum three years of recent and relevant experience utilizing UX design methods (research, testing, strategy development) to plan and build website and service design improvements, including:
- Conducting a wide range of qualitative and quantitative UX methodologies including usability testing, user interviews, surveys, heuristic evaluation, journey mapping and persona development.
- Planning, developing, and executing end-to-end user research projects and supportive documentation.
- Conducting and leading user testing sessions.
- Evaluating research findings and data and presenting recommendations to stakeholders
- Working with multiple stakeholders and clients to understand and support business and users' needs.
- Working on project teams and integrating user research and testing into the content and design development process.
- An equivalent combination of education, training and relevant experience may be considered.
To learn more about the User Experience Lead position and to apply, please visit our website: User Experience Lead - BC Pensions Career Site Careers
We thank you for your interest in working with us. You will be informed of your status in this competition as soon as possible.
About BC Pension Corporation
There is more to Pension Corporation than you might think. We are an award-winning organization with meaningful purpose-driven work, where staff have impact and create peace of mind for those we serve. We have cultivated an outstanding community rooted in respect, where employees are inspired to have courage, take action, and be at their best every day.
Our nine-year strategic plan, Plan 20|30: Our Future is Insight, will guide us from 2021 to 2030. To learn about our aspirations and objectives and how you can be a part of a people-focused organization that is grounded in operational excellence, visit bcpensioncorp.ca.