Stephenson’s Rental Services is a Canadian owned and operated success story and a trusted leader in the equipment rental industry. We don’t just rent equipment – we fuel projects, power progress, and help our customers get the job done right. Proudly serving customers in Alberta, Ontario, and Quebec by way of our values: Respect, Passion, Simplicity, Progressive Thinking and a Family Focus, we’re looking for hands-on and team-focused individuals who thrive in a fast-paced environment to join our family for the existing vacancy described below.

How You'll Contribute

The Branch Administrator is a key player on our Scaffold team and looks after everything from coordinating shipments, answering questions, providing accurate invoicing and receiving payments, and more. With empathy you are committed to really listen, respond quickly, and show each customer you care. Responsibilities include:

• Monitor Scaffold Inbox, responding to internal customers for order scheduling and equipment pickup
• Administration of customer orders, store transfers and equipment returns.
• Review damages to equipment & invoice customers
• Assist with scheduling of new orders and transferring products out for contract creation.
• Assist with invoicing of scaffold labour services
• Assist with inventory monitoring to preserve the integrity of the Rental Management computer system
• Order office supplies, restock supply cabinets
• Assist with dispatching driver runs when needed
• Adhere to all Company and Customer Safety Standards.
• Other duties as assigned

Health and Safety will always be the number one priority at Stephenson’s so every employee has the shared responsibility of keeping themselves and all others safe by following the Safety Commitments, PPE requirements and all SOPs and Policies as laid out by Stephenson’s and governing laws. Every Stephenson’s employee has a duty to report any unsafe working conditions and ensuring that they and their co-workers at all levels of work are wearing their PPE and following our SOPs and policies.

What you bring to the table

• High School Diploma or equivalent.
• 1-2 years administrative experience
• Working knowledge/understanding of scaffold equipment an asset.
• Excellent customer service skills and able to effectively handle inquiries in person and on the phone.
• Excellent communication skills and strong command of the English language.
• Strong computer skills specifically Microsoft Word and Excel.
• Ability to multi-task and work effectively in a fast-paced environment.

Why you’ll love working here

• Safety is our #1 priority
• Competitive wages and bonus opportunities
• Paid time off
• Company paid benefits including health, dental and vision care
• Life insurance and RRSP matching
• Annual uniform and PPE allowance
• Discounted gym membership and exclusive store discounts
• Internal training, career development, mentorship, and apprenticeship options
• A tight-knit team that treats you like family

We are thankful to all applicants, and will reach out to those that qualify. While our applicant tracking system has AI capability, it is not used to screen, assess, or select candidates.

Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process.