Customer Product Manager (Pratt Programs) - Helicopter Business Unit
Top Benefits
About the role
Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.
The Customer Program Manager acts as the primary liaison between the OEM and internal departments to ensure effective communication, timely service delivery, and overall customer satisfaction.
Key Responsibilities:
The objective of this role is to provide focused product specific support. This includes the following aspects:
- OEM Relationship Management
- Primary point of contact for all OEM interaction outside of executive level, drive priority support and liaise with internal teams to understand program needs
- Detailed understanding of OEM License agreements (E.g. AMROC, CREX, DOF). Supports negotiations for renewals. Drives visibility on the BU on license requirements.
- Leads OEM reporting requirements (activity reporting, royalties, credits, etc)
- SME on OEM and customer agreements and leads contract renewal activity
- Supports OEM Offload agreements (KPI management, OEM communication and escalation)
- Program Oversight
- Provides support and mentorship for Senior CALs with assigned programs.
- Provides oversight of KPIs including format or efficiency improvements.
- Assists in compiling and delivering performance reviews for key customer accounts.
- Coordinates customer contract Flow down requirements in line with BU process.
- Oversight of forecasted program pipeline in line with customer communicated requirements and AOP commitments.
- Ability to perform data analytics for key program metrics (e.g. downloads of customer activity, margin performance, working capital, operational metrics, etc. as required)
- Product Level Responsibilities:
- Understanding of key customer accounts, challenges, and opportunities to drive performance/profitability improvements
- Liaise between the internal operational team and the Sales/Business development teams to improve capture processes to ensure the highest probability of winning contracts and meeting business objectives for assigned opportunities.
- Performs review of margin performance, trends, challenges and delivers results to Finance and the ST
- Manages SI&OP processes for the product (e.g. attends pipeline calls, distills high probability inputs, coordinates with operational/material planning requirements, leads formal BU SI&OP requirements).
- Establishes customer unit priority within the shop (e.g. Induction, Build, Test, Critical Part Allocations, etc.)
- Supports special projects on the product line including continuous improvement
- Works with customer service team to drive consistency in pricing or product practices. Provide support and mentorship to CALs as applicable.
- Sales Support:
- Liaise between the internal operational team and the Sales/Business development teams to improve capture processes to ensure the highest probability of winning contracts and meeting business objectives for assigned opportunities.
- Develops market growth strategies for the program including supporting the sales team in lost sales analysis and strategic approaches geared at accessing new customers.
- Reviews and provides input on Level I program pricing approvals to ensure margin performance and market competitiveness (flat rate labor, component repairs, exchange parts, etc.).
Basic Qualifications:
- Bachelor’s degree in business administration or engineering technology or equivalent experience.
- 5 years of experience in an MRO environment
- 3+ years’ experience in delivering technical and/or commercial formal presentations, contract/agreement reviews, etc.
- 3+ years of analytical experience in manipulating date using SQL or Microsoft Office product suite (Excel, Word, PowerPoint, and Access).
Preferred Characteristics:
- Familiarity or experience with the specific product line is a preferred asset
- Ability to query data and perform analysis to monitor performance and highlight opportunities for improvement is an asset
- Strong problem-solving, team collaboration skills with the ability to adapt to changing needs and requirements
- A bias for action / self-starter – initiative in making timely decisions balanced with an understanding when escalation is required
Benefits that make life better:
- Comprehensive Health and Dental insurance
- Pension Plan with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
#LI-EC1
About StandardAero
StandardAero is organized in two distinctive divisions, Engine Services and Component Repair Services. These two divisions represent the core strengths of StandardAero, our exhaustive engine maintenance, repair and overhaul services capabilities and our significant portfolio of component repair services for business aviation, commercial aviation, military, fixed wing, helicopter and industrial power customers. To deliver our mission, we employ nearly 7,500 talented and experienced professional, administrative and technical employees that work in 49 primary facilities worldwide, with additional strategically located regional service and support centers all across the globe.
StandardAero is OEM authorized and approved for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams.
We’ve solved some of the biggest aviation challenges through ingenuity, teamwork and collaboration. Our culture is built on respect, open communication and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources and training to help our team achieve their career goals.
Customer Product Manager (Pratt Programs) - Helicopter Business Unit
Top Benefits
About the role
Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.
The Customer Program Manager acts as the primary liaison between the OEM and internal departments to ensure effective communication, timely service delivery, and overall customer satisfaction.
Key Responsibilities:
The objective of this role is to provide focused product specific support. This includes the following aspects:
- OEM Relationship Management
- Primary point of contact for all OEM interaction outside of executive level, drive priority support and liaise with internal teams to understand program needs
- Detailed understanding of OEM License agreements (E.g. AMROC, CREX, DOF). Supports negotiations for renewals. Drives visibility on the BU on license requirements.
- Leads OEM reporting requirements (activity reporting, royalties, credits, etc)
- SME on OEM and customer agreements and leads contract renewal activity
- Supports OEM Offload agreements (KPI management, OEM communication and escalation)
- Program Oversight
- Provides support and mentorship for Senior CALs with assigned programs.
- Provides oversight of KPIs including format or efficiency improvements.
- Assists in compiling and delivering performance reviews for key customer accounts.
- Coordinates customer contract Flow down requirements in line with BU process.
- Oversight of forecasted program pipeline in line with customer communicated requirements and AOP commitments.
- Ability to perform data analytics for key program metrics (e.g. downloads of customer activity, margin performance, working capital, operational metrics, etc. as required)
- Product Level Responsibilities:
- Understanding of key customer accounts, challenges, and opportunities to drive performance/profitability improvements
- Liaise between the internal operational team and the Sales/Business development teams to improve capture processes to ensure the highest probability of winning contracts and meeting business objectives for assigned opportunities.
- Performs review of margin performance, trends, challenges and delivers results to Finance and the ST
- Manages SI&OP processes for the product (e.g. attends pipeline calls, distills high probability inputs, coordinates with operational/material planning requirements, leads formal BU SI&OP requirements).
- Establishes customer unit priority within the shop (e.g. Induction, Build, Test, Critical Part Allocations, etc.)
- Supports special projects on the product line including continuous improvement
- Works with customer service team to drive consistency in pricing or product practices. Provide support and mentorship to CALs as applicable.
- Sales Support:
- Liaise between the internal operational team and the Sales/Business development teams to improve capture processes to ensure the highest probability of winning contracts and meeting business objectives for assigned opportunities.
- Develops market growth strategies for the program including supporting the sales team in lost sales analysis and strategic approaches geared at accessing new customers.
- Reviews and provides input on Level I program pricing approvals to ensure margin performance and market competitiveness (flat rate labor, component repairs, exchange parts, etc.).
Basic Qualifications:
- Bachelor’s degree in business administration or engineering technology or equivalent experience.
- 5 years of experience in an MRO environment
- 3+ years’ experience in delivering technical and/or commercial formal presentations, contract/agreement reviews, etc.
- 3+ years of analytical experience in manipulating date using SQL or Microsoft Office product suite (Excel, Word, PowerPoint, and Access).
Preferred Characteristics:
- Familiarity or experience with the specific product line is a preferred asset
- Ability to query data and perform analysis to monitor performance and highlight opportunities for improvement is an asset
- Strong problem-solving, team collaboration skills with the ability to adapt to changing needs and requirements
- A bias for action / self-starter – initiative in making timely decisions balanced with an understanding when escalation is required
Benefits that make life better:
- Comprehensive Health and Dental insurance
- Pension Plan with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
Inclusivity Is Our Standard
StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.
#LI-EC1
About StandardAero
StandardAero is organized in two distinctive divisions, Engine Services and Component Repair Services. These two divisions represent the core strengths of StandardAero, our exhaustive engine maintenance, repair and overhaul services capabilities and our significant portfolio of component repair services for business aviation, commercial aviation, military, fixed wing, helicopter and industrial power customers. To deliver our mission, we employ nearly 7,500 talented and experienced professional, administrative and technical employees that work in 49 primary facilities worldwide, with additional strategically located regional service and support centers all across the globe.
StandardAero is OEM authorized and approved for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams.
We’ve solved some of the biggest aviation challenges through ingenuity, teamwork and collaboration. Our culture is built on respect, open communication and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources and training to help our team achieve their career goals.