Position Summary

Under the general direction of Manager, Front Office, this individual is responsible for greeting and providing a warm reception to all of our guests, and assisting with luggage transportation and storage. You will deliver exceptional customer service while offering guests information about services and the use of facilities and amenities at the Resort.

Key Accountabilities

• Responding to guest inquiries and calls for assistance
• Greeting guests by name whenever possible
• Delivering guest faxes, packages, flowers etc.
• Organizing luggage assistance for individual guests as well as groups
• Offering information on the resort and resort events as well as information on local entertainment
• Drives all types of vehicles including standard, automatic and formula one transmission
• Liaising and communicating with all appropriate operational departments
• Developing and cultivating strong working relationships with all stakeholders (guests, ownership and employees)
• Ensuring compliance with all licensing laws, health and safety and other statutory regulations Performing other duties as assigned or directed

Education and Qualification Requirements

• Exceptional interpersonal and communications skills
• Customer service experience
• Previous hotel experience an asset
• Ability to handle multiple tasks and projects at one time
• Ability to stand for long periods of time
• Ability to lift 50 pounds
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCC’s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Work Environment Considerations

Exposure to heat and cold, lifting, carrying, pushing, pulling, standing for long periods of time, non-traditional work hours

Special Working Conditions

As a publicly traded company our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all of the policies outlined in Great Canadian’s Corporate Ethics and Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy. The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements

Every team member must comply with all requirements of the Corporate Ethics and Conduct Manual and with all other corporate policies as communicated. Every team member will be familiar with the business process documentation and internal control objectives related to their position and how their job description aligns with specific internal control activities for which they are responsible. Every team member must adhere to all Company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements

Permanent employment may be dependent upon the authorization and continued approval of the Provincial/State Regulatory Bodies. New employees may be required to complete an application and, if required, will begin work only after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful reapplication. For positions that require additional certification, the appropriate level of certification will be maintained.