About the role
Department: Guest Relations
Rate of Pay: $17.60 per hour
Duration: Approx. May-September 2026 (Non-Permanent)
Hours of Work: 40 hours per week
Number of Positions Open: 9
Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.
Position Purpose: The Seasonal Splash Island Attendant is responsible for provide assistance with respect to basic supervision and provide excellent customer service to all visitors and their families who attend the Splash Island wet play area and the Toronto Zoo in general. This position will assist and provide support in implementing the Strategic Plan.
Core Role Responsibilities:
- Enforce all pertinent/ posted by-lows, policies/ procedures of Splash Island and the Toronto Zoo.
- Assist with crowd control and supervision of children while in Splash Island.
- Respond to emergency calls at Splash Island and neighbouring vicinity as directed.
- Keep the Supervisor informed of all activities at Splash Island and the neighbouring vicinity.
- Document all provided first aid assistance and special incidents in the assigned logbook.
- Control access to Splash Island to children under 12 years of age with a guardian.
- Prepare written documentation as required for shift start/end using assigned templates.
- Maintain and clean Splash Island before opening to the public using assigned equipment.
- Perform other related duties as directed/required.
- Follows all policies and branch instructions.
- Attends appropriate training as required.
Technical Knowledge and Skills:
- Valid Standard or Emergency First Aid and Basic Rescuer CPR (level "C").
- Excellent customer service skills.
- Must have availability to be scheduled up to 40 hours/week (5 days / 8 hour shifts).
- Previous experience working at a public attraction.
- Good working knowledge of safety related legislation (OHSA).
- AED training.
- Well-developed interpersonal skills, along with strong communication skills.
- Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation an asset.
- Must be able to work weekends, shifts and holidays as scheduled.
- Must be able to deal with staff and public in a courteous and efficient manner.
- Capable of meeting the physical requirements of the position.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted. The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment. Candidates may be required to take a written and/or practical examination relevant to the position.
The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process.
The Toronto Zoo respects the principles of equity, diversity and inclusion and seeks to model these principles in all that we do. We are committed to fostering an inclusive workforce where all employees feel respected, supported and valued. We strive to create an environment that represents the rich diversity of our guests and our community and encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity and inclusion. Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and women.
Your Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guest and community. We are a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation. We blend science and traditional knowledge to protect species and their habitats, and we invite others to join us as Guardians of Wild, acting together to ensure wildlife and wild spaces thrive.
This job posting is for an existing vacancy within our organization.
Join our Talent Community
Stay in-the-know about great career opportunities at your Toronto Zoo. Join our Talent Community and stay connected
About Toronto Zoo
The Toronto Zoo is Canada’s premier zoo, known for its interactive education and conservation activities. As a unique wildlife experience, we inspire people to live in ways that promote the well being of the natural world.
OUR MISSION: Our Toronto Zoo - Connecting people, animals and conservation science to fight extinction.
OUR VISION: A world where wildlife and wild spaces thrive.
Strategic priorities:
SAVE WILDLIFE Create a centre of excellence in conservation, sustainability, animal care, and science.
IGNITE THE PASSION Build the team for the future.
CREATE WOW Re-imagine the guest experience.
OUR COMMUNITY + OUR ZOO: Envision our Zoo as the heart of our community.
REVOLUTIONIZE ZOO TECHNOLOGY: Lead the way for innovation in technology for zoos worldwide.
About the role
Department: Guest Relations
Rate of Pay: $17.60 per hour
Duration: Approx. May-September 2026 (Non-Permanent)
Hours of Work: 40 hours per week
Number of Positions Open: 9
Looking for a career with a dynamic organization that is committed to protecting wildlife? We are interested in dedicated individuals who are positive, enthusiastic, and passionate about connecting people, animals, conservation science and traditional knowledge to fight extinction. Your Toronto Zoo makes animal well-being a priority in all operations and shows respect for all wildlife.
Position Purpose: The Seasonal Splash Island Attendant is responsible for provide assistance with respect to basic supervision and provide excellent customer service to all visitors and their families who attend the Splash Island wet play area and the Toronto Zoo in general. This position will assist and provide support in implementing the Strategic Plan.
Core Role Responsibilities:
- Enforce all pertinent/ posted by-lows, policies/ procedures of Splash Island and the Toronto Zoo.
- Assist with crowd control and supervision of children while in Splash Island.
- Respond to emergency calls at Splash Island and neighbouring vicinity as directed.
- Keep the Supervisor informed of all activities at Splash Island and the neighbouring vicinity.
- Document all provided first aid assistance and special incidents in the assigned logbook.
- Control access to Splash Island to children under 12 years of age with a guardian.
- Prepare written documentation as required for shift start/end using assigned templates.
- Maintain and clean Splash Island before opening to the public using assigned equipment.
- Perform other related duties as directed/required.
- Follows all policies and branch instructions.
- Attends appropriate training as required.
Technical Knowledge and Skills:
- Valid Standard or Emergency First Aid and Basic Rescuer CPR (level "C").
- Excellent customer service skills.
- Must have availability to be scheduled up to 40 hours/week (5 days / 8 hour shifts).
- Previous experience working at a public attraction.
- Good working knowledge of safety related legislation (OHSA).
- AED training.
- Well-developed interpersonal skills, along with strong communication skills.
- Working knowledge of the Ontario Occupational Health & Safety Act and WHMIS legislation an asset.
- Must be able to work weekends, shifts and holidays as scheduled.
- Must be able to deal with staff and public in a courteous and efficient manner.
- Capable of meeting the physical requirements of the position.
While we appreciate the interest of all applicants, only those selected for an interview will be contacted. The successful candidate may be required to provide a police reference check and/or driver’s abstract, at their own expense as a condition of employment. Candidates may be required to take a written and/or practical examination relevant to the position.
The Toronto Zoo values the importance of inclusive recruitment practices and strives to create a workplace that reflects and celebrates the rich diversity of our city. Please let us know if you require specific accommodations to be in place before you begin the interview process.
The Toronto Zoo respects the principles of equity, diversity and inclusion and seeks to model these principles in all that we do. We are committed to fostering an inclusive workforce where all employees feel respected, supported and valued. We strive to create an environment that represents the rich diversity of our guests and our community and encourage applications from all qualified individuals who can contribute to enhancing our commitment to equity, diversity and inclusion. Applications are especially encouraged from racialized persons/persons of colour, Indigenous/Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and women.
Your Toronto Zoo makes animal well-being a priority in everything we do, respecting wildlife, caring for our team, guest and community. We are a welcoming place to visit, volunteer, and work, united by a shared commitment to conservation, connection, and reconciliation. We blend science and traditional knowledge to protect species and their habitats, and we invite others to join us as Guardians of Wild, acting together to ensure wildlife and wild spaces thrive.
This job posting is for an existing vacancy within our organization.
Join our Talent Community
Stay in-the-know about great career opportunities at your Toronto Zoo. Join our Talent Community and stay connected
About Toronto Zoo
The Toronto Zoo is Canada’s premier zoo, known for its interactive education and conservation activities. As a unique wildlife experience, we inspire people to live in ways that promote the well being of the natural world.
OUR MISSION: Our Toronto Zoo - Connecting people, animals and conservation science to fight extinction.
OUR VISION: A world where wildlife and wild spaces thrive.
Strategic priorities:
SAVE WILDLIFE Create a centre of excellence in conservation, sustainability, animal care, and science.
IGNITE THE PASSION Build the team for the future.
CREATE WOW Re-imagine the guest experience.
OUR COMMUNITY + OUR ZOO: Envision our Zoo as the heart of our community.
REVOLUTIONIZE ZOO TECHNOLOGY: Lead the way for innovation in technology for zoos worldwide.