We Bring Food to Your Family’s Table

The Erb Group is one of North America’s largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 65 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, and Winnipeg. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

Shift: Sunday to Thursday; 8:00pm-4:30am

SUMMARY

The Dispatch Float position is responsible for coordinating loads, drivers, deliveries, and pick-ups within the assigned service area, while supporting all dispatch and administrative functions at the terminal. This role ensures smooth, cost-effective, and customer-focused operations by covering dispatch and administrative duties as required.

PRIMARY RESPONSIBILITIES

• Utilize Erb Transport’s dispatch systems to plan, monitor, and complete moves accurately and in real time.
• Maintain up-to-date knowledge of delivery schedules for the assigned terminal and throughout Ontario/Quebec.
• Coordinate timely pick-ups within the service area in collaboration with other Erb terminals.
• Dispatch drivers efficiently, ensuring compliance with company policies, hours-of-service regulations, and equipment availability.
• Plan and optimize loads for cost-effectiveness (e.g., direct deliveries, minimizing cross-dock, and routing directly to terminals).
• Consult with Regional Dispatch and dock personnel regarding equipment, load requirements, and customer obligations; prioritize moves accordingly.
• Answer incoming calls, respond to driver and customer inquiries, resolve delivery problems, and provide high-quality customer service at all times.
• Maintain clear communication with dispatch and traffic personnel to ensure timely and economical movement of freight.
• Cover a variety of dispatch and administrative functions, including Check-In, Routing, OSD, Appointments, Reception, and Customer Pickups.
• Track and update trailer locations within the dispatch system to ensure accurate records.
• Support terminal personnel with operational inquiries and provide assistance as needed.
• Communicate major customer, equipment, or staffing issues to management in a timely manner.
• Perform other duties as assigned.

REQUIREMENTS/QUALIFICATIONS

• Proven experience with computer-based dispatch systems (transportation industry preferred).
• Strong organizational and planning skills with the ability to manage multiple priorities.
• Ability to remain composed under pressure and meet deadlines.
• Excellent communication and interpersonal skills to support customer service and collaboration.
• Ability to delegate and direct drivers in a professional, positive manner.
• Demonstrated teamwork, flexibility, and a proactive, positive attitude.

WORKING CONDITIONS

• Standard workweek of 40 hours.
• Flexibility required to cover a variety of operational and administrative roles.
• Start times will vary based on coverage needs (e.g., vacation, sickness, holidays).

Your Cool Work Perks

Benefits available from day 1

We’re motivated by doing business with good people and hiring them too.

• Company paid health insurance plans (health, prescription, dental and vision)
• Company paid group life insurance
• Long-term disability insurance
• Employee & Family Assistance Program (EFAP)
• Enjoy $1600 in massage therapy benefits
• TFSA and RRSP savings plans with company match contributions (available after 3 months)
• Profit-sharing opportunity
• Referral bonus program
• Safety shoe voucher
• Uniform and annual tool allowance for apprentice and mechanic technicians
• Corporate discounts with Josslin Insurance and Goodlife Fitness
• Educational assistance up to 50%, with specific training required by The Erb Group paid in full
• Career advancement opportunities
• Community and philanthropy opportunities
• Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)

How To Make Your Next Cool Move – Apply online today!

Having trouble completing the application? Contact us 1-800-461-5299 or Recruiting@erbgroup.com

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet almost every qualification. At The Erb Group, we’re committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you’re excited about this role but your past experiences don’t align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others!

The Erb Group is an equal opportunity employer and is committed to providing an inclusive and barrier-free work environment, including all stages of the hiring process. If you require accommodation, please contact recruiting@erbgroup.com or call 1-800-461-5299. All information received in relation to accommodation will be kept confidential.

We thank all those who apply. Only those selected for further consideration will be contacted.

#ERBNON