Date of posting :             September 2025

Job Title :                         Customer Success Engineer (Robotics/Electro-mechanical Systems)

Department :                   Sales

Team :                               Customer Success

Location :                          Markham, Ontario

Type of job :                     Full-time, Permanent

Start Date :                      As soon as possible

OUR PROMISE TO YOU

At Quanser, we offer a fast-paced, dynamic, and creative environment where your opinions and ideas can make a difference. People who thrive here are all incredibly intelligent self-starters who enjoy working in a positive, energetic, and dynamic environment. Quanser thrives on amazing internal and external relationships, so if you are looking for a company where you will enjoy hanging out with your colleagues… this opportunity is for you!

We provide a corporate environment that emphasizes and supports individual growth, offering resources and development opportunities to ensure your long-term success. Our leaders care deeply about your career goals and will try to help you meet your professional aspirations. If all of this sounds like something you will enjoy, we look forward to hearing from you.

POSITION OVERVIEW

We have an immediate need in our sales department for a professional that can resolve technical issues and help our clients using our systems.

The ideal candidate will possess a strong electrical, mechanical, and software aptitude, and be customer service oriented. We are looking for an enthusiastic individual that is passionate about customer success, delivers high-quality work, and is a results-oriented team player who can function with minimum guidance.

To be successful in this role, you must be highly motivated, have strong time management skills, be able to handle multiple priorities simultaneously, and be flexible to adjust to conflicting demands. Strong software and hands-on hardware skills are essential to troubleshoot a variety of electro-mechanical systems.

RESPONSIBILITIES

·       Provide client support for technical issues, including software and hardware via e-mail, online calls, and phone.

·       Obtain specific details relevant to customer requests to escalate unresolved problems to other departments or members of the customer support team

·       Work closely with the production and engineering department to resolve technical support issues and assist with user applications.

·       Evaluate and troubleshoot electro-mechanical products (e.g., servo and robotics systems) returned by clients for repair (RMA).

·       Document procedures and solutions to frequently asked questions.

QUALIFICATIONS

·       A bachelor’s degree in engineering from a recognized University. Mechatronics, robotics, or controls engineering specializations are preferred areas of study

·       Fluency in English writing skills with an ability to express complex concepts in a clear, engaging, and professional manner is required

·       At least 1 year experience in electro-mechanical product assembly or repair, testing, troubleshooting, and calibrating

Technical Skills

·       Working knowledge of Windows and Microsoft Office (Word, PowerPoint, Excel, and Outlook)

·       Strong MATLAB/Simulink and/or Python skills and programming knowledge (e.g., C++, Java)

·       Experience in electro-mechanical product assembly or repair, testing, troubleshooting, and calibrating

·       Proficiency in reading and interpreting mechanical drawings, engineering schematics, assembly manuals, and BOMs

·       Sound knowledge of electronics testing and debugging equipment as well as electronics components

·       Experience using data acquisition (DAQ) to interface to sensors and actuators

·       Has worked with robotics, autonomous vehicles, and/or control systems.

·       Familiarity with using and developing with ROS would be considered an asset

COMPETENCIES AND ATTRIBUTES

·       Customer-focused and motivated to help our end-users.

·       Strong analytical and problem-solving skills

·       Excellent English communication and editorial skills

·       Ability to focus, prioritize, multi-task, and meet difficult deadlines

·       Comfortable with minimum supervision

·       Excellent interpersonal skills - approachable, professional, friendly, and helpful

·       Ability to communicate effectively in a second language would be considered an asset

·       Open to feedback, and suggestions from co-workers, and supervisor

COMPENSATION AND BENEFITS

Quanser has a team oriented and technologically passionate culture, offering competitive salaries commensurate with experience level and a full company benefit package. Compensation for this role will be comprised of base salary plus the potential to earn an annual bonus. Quanser is committed to a healthy work-life balance, offering flexible hours and a wellness program.

ABOUT QUANSER

For over 35 years Quanser has been supplying the world’s universities with innovative technology to teach and research the most exciting and important fields in modern engineering — robotics, mechatronics, control, autonomous intelligent systems, and more.

Our extremely high-value solutions can be found in thousands of research and teaching labs. These labs fundamentally transform the way universities prepare the engineering leaders of tomorrow and build their global reputations. Driverless cars, high-performance drones, and biomedical wonders are the kinds of applications our users are immersed in.

Through continued commitment to brilliant innovation, and non-compromising relationships with our customers, we have built an unparalleled reputation for technology, academic, and thought leadership.

BRING YOUR WHOLE SELF TO WORK

Quanser Consulting Inc. is an equal opportunity employer, committed to fostering a diverse and inclusive workforce that is representative of the communities we serve, as well as providing an accessible workplace. We provide employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

At Quanser we value the unique skills and experiences everyone brings to the company. We strive to provide a supportive and inclusive work environment, and we encourage all qualified candidates to apply, regardless of race, colour, religion, sex (including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law.

If contacted for an employment opportunity, please advise Human Resources of your preferred pronouns, if you require accommodation, or if you have any other considerations that we might be able to accommodate to ensure you have a positive interview experience.