Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Job Summary

The National Business Administration Manager (NBAM) leads and optimizes business administration and accounting operations across The Salvation Army Thrift Store – National Recycling Operations (NRO) . Reporting to the National Director of Business Administration and Finance, the NBAM manages the Business Administration Department, providing support to Thrift Stores, Donor Welcome Centres (DWCs), Distribution & Recycling Centres (DRCs), and other NRO departments.

This role combines operational and strategic leadership: you will develop and implement administrative strategies, drive efficiency, reduce costs, improve service quality, and ensure compliance with organizational policies and protocols. You will lead a team of Business Administration Specialists and a Coordinator, fostering collaboration, accountability, and continuous improvement, while partnering with cross-functional leaders to identify opportunities for process improvement and operational excellence at a national level.

Key Responsibilities

Team Leadership & Management

• Lead and develop the Business Administration team, promoting accountability, collaboration, and service excellence
• Supervise Business Administration Specialists and Coordinator, supporting performance, professional development, and workload management
• Act as the subject-matter leader and trusted advisor for business administration and accounting matters, providing guidance and support to other NRO departments to ensure alignment with organizational policies and standards
• Promote knowledge sharing, continuous improvement, and cross-functional collaboration

Financial Oversight & Cost Management

• Oversee expense management and departmental expenditures, identifying opportunities for national cost savings and operational efficiencies
• Manage core administrative and accounting processes, including cash management, accounts payable, invoicing, deposits, budgeting, and year-end procedures

Process & Operational Oversight

• Develop and maintain procedural guides and operational standards to support consistent, efficient, and compliant operations for teams
• Identify opportunities to streamline workflows, improve efficiency, and implement best practices
• Partner with IT and cross-functional teams to enhance systems, tools, and administrative processes

Stakeholder, Vendor & Procurement Management

• Build and maintain positive relationships with internal stakeholders, vendors, and external partners
• Support procurement and resource management processes to ensure efficiency and alignment with organizational policies

Education & Experience:

• Bachelor’s degree in business administration or accounting (or equivalent experience)
• Minimum 5 years leading business administration operations, including team supervision and process management
• Demonstrated experience improving administrative efficiency, managing expenses, procurement, and ensuring compliance with organizational policies
• Knowledge of accounting principles and administrative best practices
• Project Management certification is an asset

Skills & Competencies:

• Leadership, coaching, and team development skills
• Excellent organizational, planning, and project management abilities
• Analytical, solution-oriented thinker with attention to detail
• Effective communication skills; able to influence and collaborate with stakeholders at all levels
• Flexible, proactive, and able to adapt to changing priorities

Working Conditions:

• Hybrid work environment (office and remote – Oakville, ON)
• Occasional travel may be required
• Flexibility to work beyond standard hours as needed

Compensation:

The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.