About the role
Statement:
Seeking a full-time Dispatcher to work in a busy office environment, performing a variety of administrative tasks, scheduling and dispatching for the operation, and providing customer service. This role is also responsible for posting service alerts on social media and handling front desk clerical and reception duties. This role is a one-year contract.
Compensation:
-
Hourly Rate: $27/hour
Employment Type:
-
Full-time seasonal (September 2025 - September 2026)
Schedule:
-
Office hours: Monday to Friday, 8:30am to 5:00 pm (on-site)
Knowledge and Experience:
-
Business Communications experience is considered an asset.
-
Previous work-related experience with social media platforms is required.
-
Proficient in Microsoft Office.
-
Previous administrative experience is required.
Skills:
-
Strong communication and Customer service skills.
-
Ability to multitask and manage a busy office environment.
-
Proficient in using radio communications.
-
Strong organizational and scheduling skills.
-
Strong skillset with Microsoft Office
Key Accountabilities:
Dispatching and Operations:
-
Dispatch drivers according to a pre-defined procedure.
-
Monitor radio communications and promote communication between drivers and the Transit Supervisor.
-
Handle HandyDART customer service scheduling.
Customer Service and Reporting:
-
Provide customer service to the public.
-
Investigate and report on service requests and feedback, including passenger complaints.
-
Post service alerts on social media platforms/applications.
Administrative Duties:
-
Process POs and invoices.
-
Perform other administrative tasks and data entry as required.
-
Handle front desk clerical and reception duties.
About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.
About Keolis
Keolis is a leading passenger transport business, operating in 16 countries around the world. Since 1996 we've operated some of the UK's busiest rail franchises, delivering one in three rail journeys and employing nearly 9,000 people.
We draw upon our international best practice as an operator of some of the world's most advanced railways, and as the biggest operator of light rail services globally, to deliver innovative, partnership–led passenger transport services here in the UK.
At the heart of everything we do is an understanding of the importance of integrated transport systems, and a track record of delivering them successfully the world over. We work with other operators to connect different modes of transport, creating single, simple networks.
We think like a passenger, and use innovation and investment to continually drive improvements in their experience. Our collaborative approach to operating services sees us form close relationships with clients and stakeholders, helping to improve quality while reducing operating costs.
Keolis UK franchises include: Southeastern, London Midland, GTR, Docklands Light Railway, Manchester Metrolink and Nottingham Trams.
About the role
Statement:
Seeking a full-time Dispatcher to work in a busy office environment, performing a variety of administrative tasks, scheduling and dispatching for the operation, and providing customer service. This role is also responsible for posting service alerts on social media and handling front desk clerical and reception duties. This role is a one-year contract.
Compensation:
-
Hourly Rate: $27/hour
Employment Type:
-
Full-time seasonal (September 2025 - September 2026)
Schedule:
-
Office hours: Monday to Friday, 8:30am to 5:00 pm (on-site)
Knowledge and Experience:
-
Business Communications experience is considered an asset.
-
Previous work-related experience with social media platforms is required.
-
Proficient in Microsoft Office.
-
Previous administrative experience is required.
Skills:
-
Strong communication and Customer service skills.
-
Ability to multitask and manage a busy office environment.
-
Proficient in using radio communications.
-
Strong organizational and scheduling skills.
-
Strong skillset with Microsoft Office
Key Accountabilities:
Dispatching and Operations:
-
Dispatch drivers according to a pre-defined procedure.
-
Monitor radio communications and promote communication between drivers and the Transit Supervisor.
-
Handle HandyDART customer service scheduling.
Customer Service and Reporting:
-
Provide customer service to the public.
-
Investigate and report on service requests and feedback, including passenger complaints.
-
Post service alerts on social media platforms/applications.
Administrative Duties:
-
Process POs and invoices.
-
Perform other administrative tasks and data entry as required.
-
Handle front desk clerical and reception duties.
About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.
About Keolis
Keolis is a leading passenger transport business, operating in 16 countries around the world. Since 1996 we've operated some of the UK's busiest rail franchises, delivering one in three rail journeys and employing nearly 9,000 people.
We draw upon our international best practice as an operator of some of the world's most advanced railways, and as the biggest operator of light rail services globally, to deliver innovative, partnership–led passenger transport services here in the UK.
At the heart of everything we do is an understanding of the importance of integrated transport systems, and a track record of delivering them successfully the world over. We work with other operators to connect different modes of transport, creating single, simple networks.
We think like a passenger, and use innovation and investment to continually drive improvements in their experience. Our collaborative approach to operating services sees us form close relationships with clients and stakeholders, helping to improve quality while reducing operating costs.
Keolis UK franchises include: Southeastern, London Midland, GTR, Docklands Light Railway, Manchester Metrolink and Nottingham Trams.