Calgary

Full Time, Permanent

Overview

Key Responsibilities

Knowledge, Skills & Experience

##People are our most valuable asset.

This role is a customer-facing technical support position for CMG software in Linux-based HPC environments. It involves helping customers install, run, and troubleshoot distributed (MPI) jobs on on-prem, cloud, or hybrid clusters; resolving environment, networking, dependency, and licensing issues; improving job submission scripts and documentation; and escalating complex problems to R&D with clear technical details while maintaining strong customer communication.

##Key Responsibilities

Customer-Facing Troubleshooting (Core)

• Coordinate with other teams to support customers with installing, upgrading, and running CMG software on Linux systems.
• Troubleshoot MPI-based job execution on customer clusters (scheduler, MPI runtime, nodes, networking).
• Guide customer to collect logs (scheduler output, simulator logs, MPI errors) for analyzing & reporting.
• Guide customers through structured troubleshooting when issues cannot be reproduced internally.
• Creating reports, documentation, and customer training materials for running CMG softwares over MPI.

Cluster & Environment Support

• Assist customers running CMG on HPC clusters (on-prem, cloud, or hybrid).

• Identify and resolve common deployment issues such as:

• Software not available on all nodes

• Shared path inconsistencies

• Environment or shell configuration issues

• Missing runtime dependencies

• Work within customer environment constraints and policies.

####MPI & Networking Support

• Support common MPI implementations and validate configuration and dependencies.
• Help customers collect useful diagnostics and debug information.
• Troubleshoot node communication and networking issues affecting distributed jobs.

####Scripts & Operational Improvements

• Review and improve job submission scripts for reliability.
• Provide recommended job-launch patterns.
• Document solutions and create internal knowledge base articles to improve future response time.

####Licensing Support

• Verify license entitlement and investigate licensing-related runtime issues.
• Coordinate license updates or escalations when required.
• Help customer to configure license server and network according to licensing requirements.
• Configure CMG licensing features into to HPC clusters

####Escalation & Cross-Team Collaboration

• Escalate complex issues to R&D with clear documentation (logs, environment details, steps taken).
• Maintain clear communication with customers during escalation.

Note: This description reflects the general nature of the role. It’s not a complete list of responsibilities—we believe in flexibility, initiative, and growing together.

##Knowledge, Skills & Experience

• Minimum 3 years’ experience in a similar role

####No need to call us about the status of your application. We promise—we’re reviewing every submission, and if your skills are a match, you’ll hear from us!

We kindly request that external recruiters and agencies refrain from submitting unsolicited resumes or candidate profiles. Submissions without a signed agreement in place will not be considered and will become the property of CMG.

If you have the necessary qualifications, and are interested in a challenging career with us, please forward your resume in confidence to resumes@cmgl.ca.

No phone calls please. We thank all applicants for their interest in advance. Only those chosen for interviews will be contacted.

####CMG Compensation and Benefits Overview – Canada

CMG’s total rewards program includes:

• A competitive salary
• Annual bonus program
• Learning and development opportunities
• RRSP contributions
• Top of the line medical and dental benefits including a health spending account
• 20 days of vacation per year plus flex days
• Annual wellness day
• Choice of transit pass or underground parking
• Car wash
• Cafeteria and complimentary barista style coffee and more
• A flexible work environment focused around core hours
• Free lunch Fridays