About the role
Who we are
Since starting with a single family-owned artesian spring in Canada, Flow has grown rapidly. And our commitment to providing naturally alkaline, naturally delicious spring water without the plastic bottle has grown as well. As a Certified B Corporation, Flow meets the highest social and environmental standards. From our 100% recyclable, 68-75% renewable packaging to our minimal use of natural resources, Flow works to provide sustainable hydration and to protect our planet for generations to come.
Software & Systems Support Specialist
Overview
Flow Hydration is seeking a Software & Systems Support Specialist to join our IT team. This role blends hands-on software development with systems support and user enablement. The ideal candidate will design and maintain scalable software solutions, ensure seamless integration with our infrastructure, and deliver reliable technical support to internal teams. This is a highly collaborative role that sits at the intersection of application development, IT operations, and end-user support.
Key Responsibilities
Software Development & Integration
Design, develop, and deploy scalable software applications aligned with business needs.
Collaborate with cross-functional teams to integrate systems and optimize workflows.
Conduct rigorous testing to ensure application performance, security, and reliability.
Create and maintain technical documentation including design specs, user manuals, and process flows.
Stay current on emerging technologies and recommend upgrades or enhancements to improve productivity.
Technical Support & Infrastructure Operations
Assist with the procurement, enrollment, installation, configuration, and troubleshooting of Mac OS/Windows software and hardware.
Manage and triage all service requests and incidents within established SLAs.
Support, monitor, and restore system and desktop backups.
Identify recurring issues and recommend solutions for long-term resolution.
Onboard and offboard user accounts and workstations.
Inspect and maintain technological equipment and software for functionality and efficiency.
User Experience & Continuous Improvement
Provide responsive, professional technical support and clear communication with users.
Follow up with users to ensure issues are resolved and escalate where needed.
Assist with staff training on existing systems and new technologies.
Contribute to internal knowledge base updates, IT policies, and training resources.
Identify opportunities for optimizing infrastructure, reducing costs, and improving service levels.
Qualifications
Post-secondary education in Computer Science, Information Technology, or equivalent work experience.
3+ years of experience in software development and/or IT support roles.
Proficiency in troubleshooting Mac OS and Windows environments.
Solid understanding of application integration and IT infrastructure.
Strong analytical, problem-solving, and documentation skills.
Excellent interpersonal and communication abilities.
Preferred Skills & Certifications
Experience with modern development frameworks and deployment pipelines.
Familiarity with backup systems, monitoring tools, and security best practices.
Certifications such as Cisco CCENT, CompTIA Security+, or Apple Certified Technician.
Demonstrated commitment to continuous learning and technical growth.
About Flow Hydration
We are North America's first social water brand, dedicated to the pursuit of positive experience and providing the highest quality water in the world, with a reduced environmental footprint. Founded by serial entrepreneur, Nicholas Reichenbach, Flow offers consumers the healthful benefits of drinking naturally alkaline spring water from a local and sustainable source.
"We imagined a bottled water brand that was naturally healthful. Not filtered or altered tap water owned by a major corporation. We looked for an alternative to the plastic bottle, a package with the lowest possible carbon footprint. We stopped looking and we started creating." -Founder & CEO Nicholas Reichenbach
Our water has been nurtured for thousands of years in a limestone aquifer located on a family-owned property in Mildmay, Ontario, Canada. Flow's water naturally collects essential minerals, electrolytes, and an alkaline pH.
We have partnered with Tetra-Pak to create the industry's lowest-carbon footprint packaging that is also PET and BPA free. Our goal, together with Tetra-Pak, is to make a pack that is completely renewable. More than two thirds of Flow's package is made of paperboard that comes from trees harvested in responsibly managed forests and/or controlled sources. None of the resources used in our cartons come from old growth trees or rainforests. It uses just enough material to keep the package stable. Our packets are 3-5% package and 95-7% content - thinner than an eggshell.
Flow Direct, our subscription service delivers water to your home or office for free VIA our eco-friendly electric SUV. Say hello to H2O 2.0!
About the role
Who we are
Since starting with a single family-owned artesian spring in Canada, Flow has grown rapidly. And our commitment to providing naturally alkaline, naturally delicious spring water without the plastic bottle has grown as well. As a Certified B Corporation, Flow meets the highest social and environmental standards. From our 100% recyclable, 68-75% renewable packaging to our minimal use of natural resources, Flow works to provide sustainable hydration and to protect our planet for generations to come.
Software & Systems Support Specialist
Overview
Flow Hydration is seeking a Software & Systems Support Specialist to join our IT team. This role blends hands-on software development with systems support and user enablement. The ideal candidate will design and maintain scalable software solutions, ensure seamless integration with our infrastructure, and deliver reliable technical support to internal teams. This is a highly collaborative role that sits at the intersection of application development, IT operations, and end-user support.
Key Responsibilities
Software Development & Integration
Design, develop, and deploy scalable software applications aligned with business needs.
Collaborate with cross-functional teams to integrate systems and optimize workflows.
Conduct rigorous testing to ensure application performance, security, and reliability.
Create and maintain technical documentation including design specs, user manuals, and process flows.
Stay current on emerging technologies and recommend upgrades or enhancements to improve productivity.
Technical Support & Infrastructure Operations
Assist with the procurement, enrollment, installation, configuration, and troubleshooting of Mac OS/Windows software and hardware.
Manage and triage all service requests and incidents within established SLAs.
Support, monitor, and restore system and desktop backups.
Identify recurring issues and recommend solutions for long-term resolution.
Onboard and offboard user accounts and workstations.
Inspect and maintain technological equipment and software for functionality and efficiency.
User Experience & Continuous Improvement
Provide responsive, professional technical support and clear communication with users.
Follow up with users to ensure issues are resolved and escalate where needed.
Assist with staff training on existing systems and new technologies.
Contribute to internal knowledge base updates, IT policies, and training resources.
Identify opportunities for optimizing infrastructure, reducing costs, and improving service levels.
Qualifications
Post-secondary education in Computer Science, Information Technology, or equivalent work experience.
3+ years of experience in software development and/or IT support roles.
Proficiency in troubleshooting Mac OS and Windows environments.
Solid understanding of application integration and IT infrastructure.
Strong analytical, problem-solving, and documentation skills.
Excellent interpersonal and communication abilities.
Preferred Skills & Certifications
Experience with modern development frameworks and deployment pipelines.
Familiarity with backup systems, monitoring tools, and security best practices.
Certifications such as Cisco CCENT, CompTIA Security+, or Apple Certified Technician.
Demonstrated commitment to continuous learning and technical growth.
About Flow Hydration
We are North America's first social water brand, dedicated to the pursuit of positive experience and providing the highest quality water in the world, with a reduced environmental footprint. Founded by serial entrepreneur, Nicholas Reichenbach, Flow offers consumers the healthful benefits of drinking naturally alkaline spring water from a local and sustainable source.
"We imagined a bottled water brand that was naturally healthful. Not filtered or altered tap water owned by a major corporation. We looked for an alternative to the plastic bottle, a package with the lowest possible carbon footprint. We stopped looking and we started creating." -Founder & CEO Nicholas Reichenbach
Our water has been nurtured for thousands of years in a limestone aquifer located on a family-owned property in Mildmay, Ontario, Canada. Flow's water naturally collects essential minerals, electrolytes, and an alkaline pH.
We have partnered with Tetra-Pak to create the industry's lowest-carbon footprint packaging that is also PET and BPA free. Our goal, together with Tetra-Pak, is to make a pack that is completely renewable. More than two thirds of Flow's package is made of paperboard that comes from trees harvested in responsibly managed forests and/or controlled sources. None of the resources used in our cartons come from old growth trees or rainforests. It uses just enough material to keep the package stable. Our packets are 3-5% package and 95-7% content - thinner than an eggshell.
Flow Direct, our subscription service delivers water to your home or office for free VIA our eco-friendly electric SUV. Say hello to H2O 2.0!