Top Benefits
About the role
Who you are
- We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows
- The candidate has independently led projects from idea to pilot usage, iterating on feedback to eliminate friction and help users accomplish the job to be done
- 8+ years of software product management working in SaaS startup environments
- Excellent communication and collaboration skills with internal resources based around-the-world
- An action-oriented, entrepreneurial mindset with exceptional organization skills and the natural ability to make things happen around you
- Strong written abilities to quickly draft business & product requirement documents, as well as clear user stories and acceptance criteria
- Ability to thrive in a fast-paced startup environment
- Comfortable handling ambiguity
- Ability to conceptualize, manage and prioritize multiple projects for stakeholders
- Familiarity with e-commerce, retail and/or logistics is a plus
- Technical background, from an ability to build PRDs from API documentation, to a formal education in programming
What the job involves
- We are hiring a strong Senior Product Manager who has proven experience in building best-in-class SaaS products and features
- You will be an integral part of a team that is helping drive the next wave of Narvar’s growth
- This role will help lead our Track and Notify product lines, including the development of a roadmap, business and requirement document creation and backlog management
- Track and Notify are Narvar’s most recognized consumer-facing solution, optimized through a set of merchant tools that allow creative and functional flexibility
- This role reports to the Director of Product Management for Track & Notify, and will work closely with team product managers of senior and junior levels
- Serve as a subject matter expert on our Track and Notify product, while exhibiting confidence in explaining Narvar’s entire product suite, including messaging and returns
- Partner with cross-functional stakeholders to define and prioritize the roadmap for your product area
- Specify, prioritize, and communicate product specs, using PRDs that contain user stories, business rules, flows, interaction design guidance, and use cases
- Use customer & market research, user feedback, customer usage, and competitive analysis to identify new product opportunities and enhancements
- Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them
- Develop strong relationships with Engineering and Design to create world-class experiences for our client's brands
- Collaborate with other product managers to ensure consistency and compatibility across all Narvar products
- Define and analyze key product feature metrics and understand how to optimize features post-launch
- Interface with clients to gather requirements, iterate on product features, and generally enforce our role as a valued business partner
Benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
About Narvar
Who We Are
If you've ever bought something online, there's a good chance we’ve already met—we are Narvar.
Narvar pioneered how brands engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Today, Narvar's comprehensive post-purchase platform empowers 1200+ of the world's most-admired brands—including Sephora, Levi's, and L'Oréal—to build trust, retain revenue, and grow customer lifetime value.
What We Do
Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience. Recognized by Fast Company as one of its "most innovative companies", Narvar serves 80% of US adults annually across 2 billion outbound shipments and 80 million returns. Worldwide, we touch over 125 million consumers each year across 8 billion interactions in 38 countries and in 55 languages.
What We Stand For
As pioneers of the post-purchase movement, we believe in fearlessly navigating the unknown. We are professionals who thrive on adventure and nurture a collective mindset of constant innovation. Ours is a home for full hearts and creative minds—not big egos—because we know that kind of home leads to the biggest innovations in customer experience.
Top Benefits
About the role
Who you are
- We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows
- The candidate has independently led projects from idea to pilot usage, iterating on feedback to eliminate friction and help users accomplish the job to be done
- 8+ years of software product management working in SaaS startup environments
- Excellent communication and collaboration skills with internal resources based around-the-world
- An action-oriented, entrepreneurial mindset with exceptional organization skills and the natural ability to make things happen around you
- Strong written abilities to quickly draft business & product requirement documents, as well as clear user stories and acceptance criteria
- Ability to thrive in a fast-paced startup environment
- Comfortable handling ambiguity
- Ability to conceptualize, manage and prioritize multiple projects for stakeholders
- Familiarity with e-commerce, retail and/or logistics is a plus
- Technical background, from an ability to build PRDs from API documentation, to a formal education in programming
What the job involves
- We are hiring a strong Senior Product Manager who has proven experience in building best-in-class SaaS products and features
- You will be an integral part of a team that is helping drive the next wave of Narvar’s growth
- This role will help lead our Track and Notify product lines, including the development of a roadmap, business and requirement document creation and backlog management
- Track and Notify are Narvar’s most recognized consumer-facing solution, optimized through a set of merchant tools that allow creative and functional flexibility
- This role reports to the Director of Product Management for Track & Notify, and will work closely with team product managers of senior and junior levels
- Serve as a subject matter expert on our Track and Notify product, while exhibiting confidence in explaining Narvar’s entire product suite, including messaging and returns
- Partner with cross-functional stakeholders to define and prioritize the roadmap for your product area
- Specify, prioritize, and communicate product specs, using PRDs that contain user stories, business rules, flows, interaction design guidance, and use cases
- Use customer & market research, user feedback, customer usage, and competitive analysis to identify new product opportunities and enhancements
- Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them
- Develop strong relationships with Engineering and Design to create world-class experiences for our client's brands
- Collaborate with other product managers to ensure consistency and compatibility across all Narvar products
- Define and analyze key product feature metrics and understand how to optimize features post-launch
- Interface with clients to gather requirements, iterate on product features, and generally enforce our role as a valued business partner
Benefits
- Mentorship programme
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
About Narvar
Who We Are
If you've ever bought something online, there's a good chance we’ve already met—we are Narvar.
Narvar pioneered how brands engage with consumers beyond the "buy" button through order tracking, delivery notifications, returns and exchanges. Today, Narvar's comprehensive post-purchase platform empowers 1200+ of the world's most-admired brands—including Sephora, Levi's, and L'Oréal—to build trust, retain revenue, and grow customer lifetime value.
What We Do
Narvar's end-to-end post-purchase platform focuses on driving customer loyalty and increasing lifetime value through the provisions of a seamless post-purchase experience. Recognized by Fast Company as one of its "most innovative companies", Narvar serves 80% of US adults annually across 2 billion outbound shipments and 80 million returns. Worldwide, we touch over 125 million consumers each year across 8 billion interactions in 38 countries and in 55 languages.
What We Stand For
As pioneers of the post-purchase movement, we believe in fearlessly navigating the unknown. We are professionals who thrive on adventure and nurture a collective mindset of constant innovation. Ours is a home for full hearts and creative minds—not big egos—because we know that kind of home leads to the biggest innovations in customer experience.