About the role
Bilingual Nurse Case Manager
Join Kii Health !
Are you looking to grow your healthcare career with one of North America’s most innovative healthcare service providers? At Kii Health (formerly CloudMD), we combine expertise across mental health support, medical care, healthcare navigation, occupational health and safety, disability management, workers’ compensation, and assessments. Our mission is simple: provide seamless and connected care experiences for everyone we serve.
We are seeking a Bilingual Nurse Case Manager who is passionate about helping people navigate healthcare and supporting employers, insurers, and partners with effective group benefit solutions. In this role, you will make a real difference by guiding individuals through their health journey.
About the Role
As a Bilingual Nurse Case Manager, you will manage Short-Term Disability (STD) cases, accommodation cases, and complex cases. Your work will ensure employees receive the right care and support while helping employers achieve positive outcomes. You will review medical information, coordinate care, and make sure treatment plans are medically appropriate, cost-effective, and aligned with client policies, all while supporting successful return-to-work outcomes.
Schedule:
- Monday to Friday
- 7.5-hour shifts
Responsibilities:
- Ensure treatment plans match employees’ medical needs
- Act as the point of contact between employees and employers during absences
- Maintain accurate and detailed case notes and documentation in OHGMed
- Review medical records to ensure treatments are medically supported and cost-effective
- Assess treatment duration based on published standards and guidance from the Medical Director
- Recommend additional assessments if needed, such as Ergonomic, Independent Medical Evaluations, or Fitness to Work Evaluations
- Perform all work in compliance with PIPEDA and HIPAA
Requirements:
- Registered Nurse (RN) or Registered Practical Nurse (RPN) in Ontario or Quebec
- Minimum of 5 years of experience in a disability management environment
- Experience in claims adjudication
- Strong background in psychiatric disability management
- Fluency in French and English
- Excellent computer, verbal, and written communication skills
- Professionalism and confidence in a fast-paced work environment
Preferred Qualifications:
- Experience with Workers’ Compensation (WSIB/WCB)
- Strong decision-making, critical thinking, and conflict resolution skills
- Excellent interpersonal and communication abilities
- Ability to manage time effectively and meet deadlines
- Team player with initiative and sound judgment
- Experience preparing and facilitating graduated return-to-work programs
- Knowledge of WSIA and other relevant provincial legislation
Why Kii Health
We are committed to equal opportunity and creating a culture of belonging. We welcome applications from all backgrounds and are dedicated to providing an accessible and inclusive work environment.
If you require accommodations during the recruitment process, please contact recruiting@kiihealth.ca.
The safety of our employees, clients, and patients is a top priority. Final applicants will undergo a background check to ensure a safe and secure environment for everyone.
About CloudMD
CloudMD is an innovative North American healthcare service provider focused on empowering healthier living, by combining leading edge technology with an exceptional national network of healthcare professionals. CloudMD's industry leading workplace health and wellbeing solution, Kii, supports both employees and students with a personalized and connected healthcare experience that delivers superior clinical health outcomes, consistent high satisfaction and measurable ROI for payers. Kii includes access to a comprehensive set of services including Employee and Family Assistance Program (EFAP), Student Assistance Program (SAP), Mental Health, Telemedicine, Occupational Health, Assessments and Absence Management, all accessed either via a 24/7 phone line or fully integrated digital platform.
About the role
Bilingual Nurse Case Manager
Join Kii Health !
Are you looking to grow your healthcare career with one of North America’s most innovative healthcare service providers? At Kii Health (formerly CloudMD), we combine expertise across mental health support, medical care, healthcare navigation, occupational health and safety, disability management, workers’ compensation, and assessments. Our mission is simple: provide seamless and connected care experiences for everyone we serve.
We are seeking a Bilingual Nurse Case Manager who is passionate about helping people navigate healthcare and supporting employers, insurers, and partners with effective group benefit solutions. In this role, you will make a real difference by guiding individuals through their health journey.
About the Role
As a Bilingual Nurse Case Manager, you will manage Short-Term Disability (STD) cases, accommodation cases, and complex cases. Your work will ensure employees receive the right care and support while helping employers achieve positive outcomes. You will review medical information, coordinate care, and make sure treatment plans are medically appropriate, cost-effective, and aligned with client policies, all while supporting successful return-to-work outcomes.
Schedule:
- Monday to Friday
- 7.5-hour shifts
Responsibilities:
- Ensure treatment plans match employees’ medical needs
- Act as the point of contact between employees and employers during absences
- Maintain accurate and detailed case notes and documentation in OHGMed
- Review medical records to ensure treatments are medically supported and cost-effective
- Assess treatment duration based on published standards and guidance from the Medical Director
- Recommend additional assessments if needed, such as Ergonomic, Independent Medical Evaluations, or Fitness to Work Evaluations
- Perform all work in compliance with PIPEDA and HIPAA
Requirements:
- Registered Nurse (RN) or Registered Practical Nurse (RPN) in Ontario or Quebec
- Minimum of 5 years of experience in a disability management environment
- Experience in claims adjudication
- Strong background in psychiatric disability management
- Fluency in French and English
- Excellent computer, verbal, and written communication skills
- Professionalism and confidence in a fast-paced work environment
Preferred Qualifications:
- Experience with Workers’ Compensation (WSIB/WCB)
- Strong decision-making, critical thinking, and conflict resolution skills
- Excellent interpersonal and communication abilities
- Ability to manage time effectively and meet deadlines
- Team player with initiative and sound judgment
- Experience preparing and facilitating graduated return-to-work programs
- Knowledge of WSIA and other relevant provincial legislation
Why Kii Health
We are committed to equal opportunity and creating a culture of belonging. We welcome applications from all backgrounds and are dedicated to providing an accessible and inclusive work environment.
If you require accommodations during the recruitment process, please contact recruiting@kiihealth.ca.
The safety of our employees, clients, and patients is a top priority. Final applicants will undergo a background check to ensure a safe and secure environment for everyone.
About CloudMD
CloudMD is an innovative North American healthcare service provider focused on empowering healthier living, by combining leading edge technology with an exceptional national network of healthcare professionals. CloudMD's industry leading workplace health and wellbeing solution, Kii, supports both employees and students with a personalized and connected healthcare experience that delivers superior clinical health outcomes, consistent high satisfaction and measurable ROI for payers. Kii includes access to a comprehensive set of services including Employee and Family Assistance Program (EFAP), Student Assistance Program (SAP), Mental Health, Telemedicine, Occupational Health, Assessments and Absence Management, all accessed either via a 24/7 phone line or fully integrated digital platform.