About the role
I. Job Summary
Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides advanced level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.
II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other duties may be assigned and Specific activities may vary by department.
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Subject Matter expert for assigned functions.
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Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
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Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
-
Tracks issues to resolution within department and in partnership with other groups.
-
Monitors overall work flow to ensure timely completion of projects and daily work requirements.
-
Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
-
Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
-
Determines areas of risk as new or changed processes are implemented.
-
Recommends changes, updates and processes for continuous improvement in areas of expertise.
-
Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
-
Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.
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Other duties as assigned.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor�s Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
Experience: 5 years of relevant work experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
May require advanced skills in Microsoft Office Suite as well as general business and/or accounting systems and subject matter knowledge applicable to the department assigned. This knowledge may include, but not be limited, basic accounting processes and procedures, project management, training within areas of expertise, and strong analytical skills and communication skills. This position requires ability to demonstrate knowledge of the business and an ability to apply that knowledge effectively to a variety of situations.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Normal setting for this job is an office setting.
About WM
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive.
WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.
About the role
I. Job Summary
Under general supervision, provides advanced level data and work assessment, reporting, and recommendations within assigned areas of expertise. Provides advanced level analysis in order to support and enhance overall department workflow, customer service, improvement and work quality.
II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other duties may be assigned and Specific activities may vary by department.
-
Subject Matter expert for assigned functions.
-
Prepares reports on data summaries, changes, and trends for use by management. Provides assessment and recommendations to management.
-
Resolves issues arising from internal department functions, or as brought forth by internal or external customers to assigned department.
-
Tracks issues to resolution within department and in partnership with other groups.
-
Monitors overall work flow to ensure timely completion of projects and daily work requirements.
-
Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
-
Monitors department processes and work flow to ensure overall accuracy and quality of data and work output.
-
Determines areas of risk as new or changed processes are implemented.
-
Recommends changes, updates and processes for continuous improvement in areas of expertise.
-
Evaluates current training methods and materials for assigned group, and recommend improvements. Reviews and creates training as needed.
-
Provides training and support to lesser experienced members of assigned department as well as internal and external customers as needed.
-
Other duties as assigned.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
Education: Bachelor�s Degree (accredited) in Business Administration related or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
Experience: 5 years of relevant work experience (in addition to education requirement).
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
May require advanced skills in Microsoft Office Suite as well as general business and/or accounting systems and subject matter knowledge applicable to the department assigned. This knowledge may include, but not be limited, basic accounting processes and procedures, project management, training within areas of expertise, and strong analytical skills and communication skills. This position requires ability to demonstrate knowledge of the business and an ability to apply that knowledge effectively to a variety of situations.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Normal setting for this job is an office setting.
About WM
WM is North America's leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection to disposal while recovering valuable resources and creating clean, renewable energy. We are on a quest for environmental performance, a mission to maximize resource value, while minimizing – and even eliminating – environmental impact so that both our economy and our environment can thrive.
WM tailors its services to meet the needs of each customer group and to ensure consistent, superior service at the local level. Headquartered in Houston, the company serves nearly 20 million municipal, commercial, industrial, and residential customers through a network of 367 collection operations, 355 transfer stations, 273 active landfill disposal sites, 16 waste-to-energy plants, 104 recycling plants, and 111 beneficial-use landfill gas projects.