Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach—but we don’t take ourselves too seriously.

Your Team:

Join Flair’s In-Flight team, where frontline leadership and operational support ensure consistent performance across the network. Reporting to the Senior Manager, In-Flight Operations, the In-Flight Operations Manager leads the Toronto (YYZ) In-Flight base and supports the day-to-day management of base operations. This role provides daily leadership, performance management, and coaching to an assigned team of Flight Attendants, while supporting base-level operational execution.

In addition to team leadership, the In-Flight Operations Manager provides airport and airside operational support and manages a range of administrative responsibilities to support the effective day-to-day operation of the base.

This role is based on-site at the Toronto (YYZ) office.

A Day in the Life:

The duties of theIn-Flight Operations Managerinclude:

People Management – Base Level

• Drive day-to-day performance management of Flight Attendants. Provide Flight Attendants with support, coaching, and direction specific to corporate protocol, policies, and expectations, which may include disciplinary measures and responsibilities.
• Collaborate with Manager, Crew Performance and Recognition, to track and analyze performance-related issues, including attendance, and ensure key metrics are shared, monitored, and used to drive continuous improvement.
• Lead and execute performance management investigations and escalations with the appropriate stakeholders (HR, In-Flight Programs, etc.).
• Collaborate with HR to lead and execute investigations related to violations of Company policies and procedures.
• Monitor and oversee the base performance of Flight Attendants and adherence to policies and procedures by conducting audits and checks, including line checks to monitor the delivery of In-Flight products and services.
• Oversee and manage Flight Attendant attendance and reliability, including monitoring trends, addressing concerns, and supporting accountability in alignment with company policies and operational expectations.
• Recognize Flight Attendants for exemplary service, teamwork, and performance.
• Foster a safety-focused culture, ensuring our Flight Attendant group remains informed and updated on department initiatives in addition to any changes in policies or procedures.
• Cultivate positive relationships with team members and other work groups to achieve common goals.
• Address and resolve customer complaints with Flight Attendants, as necessary.

Operations Management – Base Level

• Monitor, investigate, and challenge delays specific to In-Flight Operations, and escalate as needed.
• Attend daily operational calls, liaising with In-Flight Leadership, Crew Scheduling, and OCC as required to mitigate and prevent operational escalations.
• Serve as a delegate of the Senior Manager, In-Flight Operations, to act as a resource to SOCC when providing In-Flight Person on call (IPOC) coverage. Authorize decisions as appropriate and escalate to Senior Leadership as needed.
• Deliver effective gate-side support and assistance, ensuring collaboration between departments, as required.
• Review In-Flight Service Reports (IFSRs) and action/escalate to the appropriate stakeholder.
• Contribute to regional on-time performance initiatives for the betterment of the departmental metrics and performance indicators.
• Ensure that all standards and practices are adhered to and act as a resource person for Flight Attendants.
• Serve as a subject matter expert on the Flight Attendant Manual content, company policies and procedures, and scheduling legalities.
• Contribute to resolving daily operational situations and problems associated with normal and irregular operations, as required.
• Lead and support cross-functional project work across the business, fostering stakeholder engagement to identify opportunities and implement initiatives that support company strategy and drive continuous improvement
• Collaborate with the Onboard Product Manager on any launches or changes and execute as needed.

Administrative – Base Level

• Own, execute, and lead thorough SMS investigations to decipher a root cause analysis for all assigned SMS cases. Actively engage and promote the SMS system.
• Manage and execute all assigned AOSH, OHS, and SMS matters, as required.
• Manage, investigate, and process Flight Attendant injuries, ensuring the prompt and accurate completion of injury and safety reports, as required.
• Manage the delivery of general office and administrative duties, including preparing letters and reports, auditing documents, In-Flight processes, distribution of Company swag, restocking of hygiene products, printing and posting Company-related event posters, assisting with Company-initiated projects as necessary.
• Manage, organize, and deliver Flight Attendant assets (iPads, chippers, uniform components).
• Participate and support In-Flight Leadership team with In-Flight recruitment and department initiatives, as required.
• Manage and execute Restricted Area Identity Card (RAIC) applications and renewals (Signing authority only).
• Collaborate with stakeholders in the onboarding of new Flight Attendants, as required.
• Manage a portfolio of projects that contribute to the continuous improvement of the In-Flight Operations department.
• Perform other duties as assigned.

What You Bring to the Role:

The preferred candidate should exemplify Flair's core values:honesty, efficiency, accountability, and respect, while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

-Education:

• Post-secondary education in Aviation, Business Administration, Human Resources, or a related field is preferred.
• An equivalent combination of education and relevant experience will be considered. -Experience:
• Minimum of three (3) – five (5) years of experience in an operational leadership role, preferably within In-Flight Operations, airline operations, or a customer-facing environment.
• Minimum of five (5) years of experience as a Flight Attendant with a commercial airline is strongly preferred.
• Previous experience leading, coaching, and performance managing frontline employees is required.
• Experience conducting workplace investigations, managing performance issues, and applying corrective action in collaboration with Human Resources is preferred.
• Previous experience in a unionized environment and working knowledge of collective agreement application is considered an asset.
• Prior experience as a Flight Attendant or in an In-Flight leadership role is strongly preferred.
• Experience supporting airport operations, irregular operations, and day-of-execution decision-making is considered an asset.
• Experience managing safety-related matters, including SMS investigations, workplace injuries, and compliance-related reporting, is preferred. -Skills and Abilities:
• Strong leadership and people management skills, with the ability to coach, support, and hold team members accountable.
• Excellent interpersonal and communication skills, with the ability to work effectively across departments and with frontline teams.
• Strong judgment and decision-making skills in a fast-moving operational environment.
• Ability to manage sensitive employee matters with professionalism, discretion, and consistency.
• Strong organizational skills, with the ability to manage multiple priorities, projects, and administrative responsibilities.
• Solid understanding of customer service standards and the ability to respond effectively to complaints and escalations.
• Ability to interpret and apply company policies, procedures, scheduling legalities, and operational manuals.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Ability to lead investigations, analyze findings, and implement corrective actions or process improvements. -Requirements:
• Clear criminal record check and satisfactory employment references.
• Must be legally eligible to work in Canada without restriction.
• Ability to successfully complete a pre-employment alcohol and drug screening test.
• Ability to obtain and maintain a valid Restricted Area Identity Card (RAIC).
• Ability to maintain a valid Passport to accommodate work travel.

Why You’ll Love Working Here:

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

From themoment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary– A salary that reflects your experience and contributions.
• Comprehensive Benefits – Competitive medical and dental coverage, disability insurance, life insurance, and an employee & family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey—Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to reviewing your application.

Apply by: April 07, 2026

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com