Technical Customer Success Manager
Top Benefits
About the role
Technical Customer Success Manager
Location: Remote within Canada (Occasional Travel Required)
About us
At Niricson, we’re transforming the way aging infrastructure is inspected and managed — helping asset owners make smarter, safer, and more sustainable decisions. Our proprietary technologies combine robotics, AI, and data analytics to deliver unparalleled insights into the health of civil structures like dams, bridges, and airfields. As we scale, our Sales and Technical teams are working hand in hand to deliver world-class service to our clients in the hydro, transportation, and energy sectors.
The Opportunity
We are looking for a Technical Customer Service Manager to serve as the essential bridge between our clients and technical teams. You’ll step in once contracts are signed, managing client communication, keeping projects on track, and ensuring our clients feel informed and confident in every stage of delivery — from production to results handoff and beyond.
This is a unique role that blends technical understanding with excellent client service. If you have a background in civil engineering or physics, experience with technical projects, and a passion for delivering top-tier customer experiences, we want to hear from you!
Key Responsibilities
-
Serve as the main point of contact for clients during project delivery, from contract signing to post-project support
-
Translate complex technical concepts into clear, client-friendly updates and responses
-
Proactively manage project timelines, client expectations, and internal communication between Sales and Technical teams
-
Track project progress and coordinate with internal technical leads to ensure timely, accurate delivery
-
Support account managers by providing technical clarity and consistency in client interactions
-
Identify opportunities to improve customer experience and internal handoff processes
-
Foster strong, trust-based relationships with clients to drive satisfaction and repeat business
-
Onboarding clients to the AUTOSPEX® platform successfully, documenting client feedback, and relaying feedback to operations and R&D teams
-
Registering Niricson’s company with client vendor platforms such as Ariba, SAP, etc.
We aim to provide as much support and guidance as is helpful to you, but we encourage you to help set the path forward - your ideas matter here!
What You Bring
-
4+ years of experience in a technical project management, customer success, or client delivery role
-
Educational background in Civil Engineering, Physics, or a related technical field
-
Ability to grasp and explain technical concepts related to geospatial analysis, machine learning, or data collection workflows
-
Excellent communication and interpersonal skills — both with technical teams and clients
-
Highly organized with strong project management skills and attention to detail
-
A service-first mindset with a commitment to client satisfaction
-
Experience working with cross-functional teams in a fast-paced, evolving environment
Bonus Qualifications:
-
Experience working with asset owners or infrastructure clients (e.g., hydro, transportation, utilities)
-
Familiarity with CRM or project management tools
-
Prior experience in a startup or high-growth tech company
Key Success Attributes
-
Ownership – make and keep commitments to the team, customers, and stakeholders.
-
Detail-oriented – able to frame challenges, think critically, and design solutions from the ground up.
-
Curiosity & Learning – believes in continuous learning.
Diversity and Inclusion
Niricson is a diverse and inclusive equal-opportunity employer. We encourage diversity, and we thrive on it for the benefit of our employees, products, and our community. We are committed to fostering belonging through a diverse and inclusive workplace. We do not discriminate against any race, gender, religious affiliation, ethnicity, or any other demographic - instead, we celebrate diversity.
We’re a close-knit, mission-driven team that celebrates curiosity, diversity, and excellence. If that sounds like you, we can’t wait to meet you!
Pay: Base Salary ($70,000 to $80,000 depending on experience)
Benefits: Extended health benefits including dental and vision, Stock Options, Performance Bonus, 3 Weeks of Paid Vacation, a startup remote-first environment, and flexible working hours.
About Niricson Software Inc.
With a mission of making infrastructure safer, we bring digital revolution in Infrastructure condition assessment and Risk Management. Current procedure for condition assessment of civil structures is laborious, time-consuming, costly, dangerous and highly dependent on subjective human judgment. We use our proprietary damage assessment software, paired with a patent-pending drone-based data collection technology to inspect structures faster, accurately, reliably, and at a reduced cost.
We are not a company. We are a culture and that's what we are building further. We have an amazing team working on executing our vision. Our team member brings experience from working at Tesla, Computer vision scientist working for our predictive analytics algorithm and, our co-founder and CFO is a successful entrepreneur with multiple exits and one of them being IPO in the Tokyo Stock exchange. We are all very motivated and hardworking. We love what we do! We are not perfect but we learn every day and we are very eager to learn new things. Sometimes we fail and sometimes we succeed but we don't give up. We learn from our mistakes and try not to repeat. We respect everyone. We are flexible but we get stuff done!!! You will enjoy the growth ride with us. You will learn new things every single day. Since we are a small team, you will have an influence on our thinking and strategy moving forward. You will be part of the small team but big vision!
Technical Customer Success Manager
Top Benefits
About the role
Technical Customer Success Manager
Location: Remote within Canada (Occasional Travel Required)
About us
At Niricson, we’re transforming the way aging infrastructure is inspected and managed — helping asset owners make smarter, safer, and more sustainable decisions. Our proprietary technologies combine robotics, AI, and data analytics to deliver unparalleled insights into the health of civil structures like dams, bridges, and airfields. As we scale, our Sales and Technical teams are working hand in hand to deliver world-class service to our clients in the hydro, transportation, and energy sectors.
The Opportunity
We are looking for a Technical Customer Service Manager to serve as the essential bridge between our clients and technical teams. You’ll step in once contracts are signed, managing client communication, keeping projects on track, and ensuring our clients feel informed and confident in every stage of delivery — from production to results handoff and beyond.
This is a unique role that blends technical understanding with excellent client service. If you have a background in civil engineering or physics, experience with technical projects, and a passion for delivering top-tier customer experiences, we want to hear from you!
Key Responsibilities
-
Serve as the main point of contact for clients during project delivery, from contract signing to post-project support
-
Translate complex technical concepts into clear, client-friendly updates and responses
-
Proactively manage project timelines, client expectations, and internal communication between Sales and Technical teams
-
Track project progress and coordinate with internal technical leads to ensure timely, accurate delivery
-
Support account managers by providing technical clarity and consistency in client interactions
-
Identify opportunities to improve customer experience and internal handoff processes
-
Foster strong, trust-based relationships with clients to drive satisfaction and repeat business
-
Onboarding clients to the AUTOSPEX® platform successfully, documenting client feedback, and relaying feedback to operations and R&D teams
-
Registering Niricson’s company with client vendor platforms such as Ariba, SAP, etc.
We aim to provide as much support and guidance as is helpful to you, but we encourage you to help set the path forward - your ideas matter here!
What You Bring
-
4+ years of experience in a technical project management, customer success, or client delivery role
-
Educational background in Civil Engineering, Physics, or a related technical field
-
Ability to grasp and explain technical concepts related to geospatial analysis, machine learning, or data collection workflows
-
Excellent communication and interpersonal skills — both with technical teams and clients
-
Highly organized with strong project management skills and attention to detail
-
A service-first mindset with a commitment to client satisfaction
-
Experience working with cross-functional teams in a fast-paced, evolving environment
Bonus Qualifications:
-
Experience working with asset owners or infrastructure clients (e.g., hydro, transportation, utilities)
-
Familiarity with CRM or project management tools
-
Prior experience in a startup or high-growth tech company
Key Success Attributes
-
Ownership – make and keep commitments to the team, customers, and stakeholders.
-
Detail-oriented – able to frame challenges, think critically, and design solutions from the ground up.
-
Curiosity & Learning – believes in continuous learning.
Diversity and Inclusion
Niricson is a diverse and inclusive equal-opportunity employer. We encourage diversity, and we thrive on it for the benefit of our employees, products, and our community. We are committed to fostering belonging through a diverse and inclusive workplace. We do not discriminate against any race, gender, religious affiliation, ethnicity, or any other demographic - instead, we celebrate diversity.
We’re a close-knit, mission-driven team that celebrates curiosity, diversity, and excellence. If that sounds like you, we can’t wait to meet you!
Pay: Base Salary ($70,000 to $80,000 depending on experience)
Benefits: Extended health benefits including dental and vision, Stock Options, Performance Bonus, 3 Weeks of Paid Vacation, a startup remote-first environment, and flexible working hours.
About Niricson Software Inc.
With a mission of making infrastructure safer, we bring digital revolution in Infrastructure condition assessment and Risk Management. Current procedure for condition assessment of civil structures is laborious, time-consuming, costly, dangerous and highly dependent on subjective human judgment. We use our proprietary damage assessment software, paired with a patent-pending drone-based data collection technology to inspect structures faster, accurately, reliably, and at a reduced cost.
We are not a company. We are a culture and that's what we are building further. We have an amazing team working on executing our vision. Our team member brings experience from working at Tesla, Computer vision scientist working for our predictive analytics algorithm and, our co-founder and CFO is a successful entrepreneur with multiple exits and one of them being IPO in the Tokyo Stock exchange. We are all very motivated and hardworking. We love what we do! We are not perfect but we learn every day and we are very eager to learn new things. Sometimes we fail and sometimes we succeed but we don't give up. We learn from our mistakes and try not to repeat. We respect everyone. We are flexible but we get stuff done!!! You will enjoy the growth ride with us. You will learn new things every single day. Since we are a small team, you will have an influence on our thinking and strategy moving forward. You will be part of the small team but big vision!