IT Support Analyst
About the role
Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
ACCOUNTABILITIES:
1.End User & Application Support (Tier 1 & Tier 2)
- Deliver timely support for hardware, software, and network issues via phone, email, chat, and in person.
- Troubleshoot Windows systems, mobile devices (iOS/Android), printers, and peripherals.
- Resolve account access, password, and authentication issues with Active Directory.
- Support Microsoft 365 applications and collaboration tools.
- Assist staff with workplace technology (computers, AV equipment, time clocks, etc.)
- Configure, deploy, and decommission user devices for onboarding, offboarding, and seasonal programs.
- Support business-critical applications and databases to ensure availability and usability according to The Salvation Army policies, to ensure required performance levels are achieved.
- Troubleshoot application issues and coordinate enhancements.
Network & Infrastructure Support (Tier 2 & Tier 3 Exposure)
- Manage and support network infrastructure (Wi-Fi, switches, remote access, RDP) to ensure performance and availability under IT leadership.
- Monitor network and system performance; troubleshoot connectivity and access issues.
- Assist with server maintenance (patching, monitoring, backup validation) under IT leadership.
- Support infrastructure, cloud, and system improvement projects.
**3.**IT Operations, Asset Management & Compliance
- Assess technology needs and recommend solutions, coordinate procurement and deployment.
- Maintain IT asset inventory, lifecycle management, and equipment recycling programs.
- Maintain IT documentation, procedures, and knowledge base.
- Ensure software licensing compliance and system standardization.
- Maintain system configurations and acceptable use compliance.
4.Security & Data Protection
- Enforce IT security best practices across systems, networks, and devices.
- Identify vulnerabilities and implement remediation measures.
- Maintain secure remote access and endpoint protection.
- Conduct audits and ensure operational integrity of security and alarm systems.
- Manage and maintain security systems (CCTV, DVRs, access control, intercoms).
- Program access cards and support physical security operations.
- Provide authorized video footage and support incident investigations.
WORKING CONDITIONS:
- This is a permanent full-time position, 40 hours a week (8:00am-4:30pm Mon-Fri).
- The incumbent’s work environment is typically an office located primarily within a men’s residential services facility, with travel to other sites.
- The performance of the job requires bending, walking, lifting and standing.
- Flexible work schedule with some evening and weekend work occasional 24‑hour emergency on‑call coverage required.
- Some physical activity required (regularly lifting up to 20 pounds and at times lifting up to 50 pounds, climbing ladders).
The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
- Completion of a recognized college/university degree program of 3 academic years.
- Must have A+ Certification.
- Satisfactory Police Information Check with Vulnerable Sector Search.
- Satisfactory Child Intervention Check.
- Valid driver’s license andreliable vehicle.
- Alternative combinations of education and experience may be considered.
Experience and Skilled Knowledge Requirements
- Three years of related IT experience.
- Proven experience in managing computer systems including hardware and software.
- Knowledgeable about telecommunications and security equipment/systems.
- Demonstrated ability to troubleshoot issues and repair issues.
- Knowledgeable about common operating systems.
- Proficient in Microsoft 365 Suite to be able to support staff with issues.
Compensation:
The target hiring range for this position is $57,399.98 to $71,749.97 with a maximum of $86,099.96.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you.
Not the right fit? Search for IT Support Analyst jobs in Calgary, AB
About The Salvation Army
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
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IT Support Analyst
About the role
Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
ACCOUNTABILITIES:
1.End User & Application Support (Tier 1 & Tier 2)
- Deliver timely support for hardware, software, and network issues via phone, email, chat, and in person.
- Troubleshoot Windows systems, mobile devices (iOS/Android), printers, and peripherals.
- Resolve account access, password, and authentication issues with Active Directory.
- Support Microsoft 365 applications and collaboration tools.
- Assist staff with workplace technology (computers, AV equipment, time clocks, etc.)
- Configure, deploy, and decommission user devices for onboarding, offboarding, and seasonal programs.
- Support business-critical applications and databases to ensure availability and usability according to The Salvation Army policies, to ensure required performance levels are achieved.
- Troubleshoot application issues and coordinate enhancements.
Network & Infrastructure Support (Tier 2 & Tier 3 Exposure)
- Manage and support network infrastructure (Wi-Fi, switches, remote access, RDP) to ensure performance and availability under IT leadership.
- Monitor network and system performance; troubleshoot connectivity and access issues.
- Assist with server maintenance (patching, monitoring, backup validation) under IT leadership.
- Support infrastructure, cloud, and system improvement projects.
**3.**IT Operations, Asset Management & Compliance
- Assess technology needs and recommend solutions, coordinate procurement and deployment.
- Maintain IT asset inventory, lifecycle management, and equipment recycling programs.
- Maintain IT documentation, procedures, and knowledge base.
- Ensure software licensing compliance and system standardization.
- Maintain system configurations and acceptable use compliance.
4.Security & Data Protection
- Enforce IT security best practices across systems, networks, and devices.
- Identify vulnerabilities and implement remediation measures.
- Maintain secure remote access and endpoint protection.
- Conduct audits and ensure operational integrity of security and alarm systems.
- Manage and maintain security systems (CCTV, DVRs, access control, intercoms).
- Program access cards and support physical security operations.
- Provide authorized video footage and support incident investigations.
WORKING CONDITIONS:
- This is a permanent full-time position, 40 hours a week (8:00am-4:30pm Mon-Fri).
- The incumbent’s work environment is typically an office located primarily within a men’s residential services facility, with travel to other sites.
- The performance of the job requires bending, walking, lifting and standing.
- Flexible work schedule with some evening and weekend work occasional 24‑hour emergency on‑call coverage required.
- Some physical activity required (regularly lifting up to 20 pounds and at times lifting up to 50 pounds, climbing ladders).
The above responsibilities must be discharged in accordance with The Salvation Army's Mission Statement, in a professional manner, upholding our code of conduct.
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
- Completion of a recognized college/university degree program of 3 academic years.
- Must have A+ Certification.
- Satisfactory Police Information Check with Vulnerable Sector Search.
- Satisfactory Child Intervention Check.
- Valid driver’s license andreliable vehicle.
- Alternative combinations of education and experience may be considered.
Experience and Skilled Knowledge Requirements
- Three years of related IT experience.
- Proven experience in managing computer systems including hardware and software.
- Knowledgeable about telecommunications and security equipment/systems.
- Demonstrated ability to troubleshoot issues and repair issues.
- Knowledgeable about common operating systems.
- Proficient in Microsoft 365 Suite to be able to support staff with issues.
Compensation:
The target hiring range for this position is $57,399.98 to $71,749.97 with a maximum of $86,099.96.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email
Recruitment.Accommodations@salvationarmy.ca
if you have a need for any accommodation and we will be pleased to discuss this with you.
Not the right fit? Search for IT Support Analyst jobs in Calgary, AB
About The Salvation Army
The Salvation Army is the nation's largest direct provider of social services.
Annually, we help millions overcome poverty, addiction, and spiritual and economic hardships by preaching the gospel of Jesus Christ and meeting human needs in His name without discrimination in nearly every zip code.
By providing food, shelter, eviction prevention assistance, emergency disaster relief, rehabilitation, after-school and summer youth programs, spiritual enrichment, and more, The Salvation Army is doing the most good at nearly 7,000 centers of operation around the country.
The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.