About the role
Job ID
2241
Work Type
Hybrid
Business unit
Client Experience and Technology
Pay grade
K - OTH
Apply before
08 December 2025
Number of openings
1
Posting type
Internal & External
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
As ATB’s next Technical Analyst - Unified Communications & Corporate Mobility, you are a technology expert with a strong telecom background, ready to take ownership of our corporate connectivity and collaboration platforms. Your strong hands-on experience with carrier management, mobile device management, and modern UC platforms will be essential as you become the cornerstone of our Team Member connectivity.
In this versatile technical specialist role, you will oversee the support, strategy, and operational delivery of critical platforms including our corporate mobility fleet, mobile device management platform (MDM), RingCentral, and Genesys Cloud. You will take full ownership for the health, stability, and cost-management of the critical services assigned to your portfolio, and you’ll implement new services to enhance their value.
You will act as a key liaison between internal teams and external vendors, collaborating closely to solve challenges and advance the roadmap of your technology.
Accountabilities
Corporate Mobility Management
- Act as the primary technical expert and Tier 2 escalation point for all corporate mobility support related inquiries (e.g., Telus services, device issues, SIM card management, plan changes, MACD, etc.).
- Manage the lifecycle of mobile devices from procurement to decommissioning, with a focus on developing automation and identifying cost-saving opportunities.
- Develop and maintain the catalogue of mobility solutions and offerings, collaborating on the long-term strategy for ATB’s mobile fleet.
- Act as the primary point of contact for our vendor and oversee the vendor relationship.
- Administer and support our Mobile Device Management platform, ensuring stability, compliance, and application management for our corporate fleet.
- Oversee the billing, budget management, and cost allocation for the fleet.
Unified Communications Platform Support
- Provide technical administration and support for our UCaaS platform (RingCentral), CCaaS platform (Genesys Cloud), and BCM notification tool (Everbridge).
- Advise on complex technical issues related to the provisioning and maintenance of these platforms.
- Monitor system usage, load, and health to proactively design solutions and ensure optimal uptime for critical operations.
Technical Collaboration & Process Improvement
- Implement new processes to enhance the value and efficiency of our communication stack, focusing on user self-service and automation.
- Collaborate with vendors and internal teams (such as IT, Finance, and Branch Operations) to effectively manage your platforms.
- Prepare and deliver technical documentation and support guides for operational readiness.
- Complete tasks independently with minimal input from management, taking full ownership of your assigned platforms.
Skills, experience & requirements
- Deep Telecom Background: 5+ years of experience in a technical role with a strong focus on telecommunications, specifically corporate mobility management.
- Mobility Expertise: Direct, hands-on experience managing a large corporate mobility fleet including billing reconciliation, device lifecycle, and SIM card management.
- UCaaS/CCaaS Experience: Experience administering and supporting modern UC platforms like RingCentral and CC platforms like Genesys.
- Education: Degree in Information Systems, Telecommunications, or a related field, or equivalent practical experience.
- Technical Problem Solver: You go beyond basic troubleshooting to manage and analyze complex technical issues involving the configuration and provisioning of our platforms.
- Strategic Thinking: Experience implementing new processes to enhance value.
- Vendor Management: Strong vendor management skills, with experience coordinating with carriers and technology partners to meet SLAs.
- Process Improvement: A proactive mindset with experience in developing automation (e.g., scripting) or improving processes for procurement and support.
- Collaboration: Strong interpersonal and collaboration abilities, with a knack for explaining technical details to various stakeholders.
- MDM Knowledge: Experience with Mobile Device Management (MDM) platforms (e.g., Intune, Workspace ONE).
- ITIL Framework: Solid understanding of ITIL principles and incident management workflows.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
About ATB Financial
For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future.
About ATB Financial
With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.
About the role
Job ID
2241
Work Type
Hybrid
Business unit
Client Experience and Technology
Pay grade
K - OTH
Apply before
08 December 2025
Number of openings
1
Posting type
Internal & External
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
About the role
As ATB’s next Technical Analyst - Unified Communications & Corporate Mobility, you are a technology expert with a strong telecom background, ready to take ownership of our corporate connectivity and collaboration platforms. Your strong hands-on experience with carrier management, mobile device management, and modern UC platforms will be essential as you become the cornerstone of our Team Member connectivity.
In this versatile technical specialist role, you will oversee the support, strategy, and operational delivery of critical platforms including our corporate mobility fleet, mobile device management platform (MDM), RingCentral, and Genesys Cloud. You will take full ownership for the health, stability, and cost-management of the critical services assigned to your portfolio, and you’ll implement new services to enhance their value.
You will act as a key liaison between internal teams and external vendors, collaborating closely to solve challenges and advance the roadmap of your technology.
Accountabilities
Corporate Mobility Management
- Act as the primary technical expert and Tier 2 escalation point for all corporate mobility support related inquiries (e.g., Telus services, device issues, SIM card management, plan changes, MACD, etc.).
- Manage the lifecycle of mobile devices from procurement to decommissioning, with a focus on developing automation and identifying cost-saving opportunities.
- Develop and maintain the catalogue of mobility solutions and offerings, collaborating on the long-term strategy for ATB’s mobile fleet.
- Act as the primary point of contact for our vendor and oversee the vendor relationship.
- Administer and support our Mobile Device Management platform, ensuring stability, compliance, and application management for our corporate fleet.
- Oversee the billing, budget management, and cost allocation for the fleet.
Unified Communications Platform Support
- Provide technical administration and support for our UCaaS platform (RingCentral), CCaaS platform (Genesys Cloud), and BCM notification tool (Everbridge).
- Advise on complex technical issues related to the provisioning and maintenance of these platforms.
- Monitor system usage, load, and health to proactively design solutions and ensure optimal uptime for critical operations.
Technical Collaboration & Process Improvement
- Implement new processes to enhance the value and efficiency of our communication stack, focusing on user self-service and automation.
- Collaborate with vendors and internal teams (such as IT, Finance, and Branch Operations) to effectively manage your platforms.
- Prepare and deliver technical documentation and support guides for operational readiness.
- Complete tasks independently with minimal input from management, taking full ownership of your assigned platforms.
Skills, experience & requirements
- Deep Telecom Background: 5+ years of experience in a technical role with a strong focus on telecommunications, specifically corporate mobility management.
- Mobility Expertise: Direct, hands-on experience managing a large corporate mobility fleet including billing reconciliation, device lifecycle, and SIM card management.
- UCaaS/CCaaS Experience: Experience administering and supporting modern UC platforms like RingCentral and CC platforms like Genesys.
- Education: Degree in Information Systems, Telecommunications, or a related field, or equivalent practical experience.
- Technical Problem Solver: You go beyond basic troubleshooting to manage and analyze complex technical issues involving the configuration and provisioning of our platforms.
- Strategic Thinking: Experience implementing new processes to enhance value.
- Vendor Management: Strong vendor management skills, with experience coordinating with carriers and technology partners to meet SLAs.
- Process Improvement: A proactive mindset with experience in developing automation (e.g., scripting) or improving processes for procurement and support.
- Collaboration: Strong interpersonal and collaboration abilities, with a knack for explaining technical details to various stakeholders.
- MDM Knowledge: Experience with Mobile Device Management (MDM) platforms (e.g., Intune, Workspace ONE).
- ITIL Framework: Solid understanding of ITIL principles and incident management workflows.
Don’t meet all the requirements on the list?
A resume only goes so far in expressing who you are and the unique perspectives you bring. If you believe your skills and experience align with the role—but you might not check all the boxes—we want to hear from you. We encourage candidates from all work backgrounds, equity-seeking communities and experience levels to apply. If you’re seeking a career where your drive, perspective and growth are celebrated, we want to hear from you.
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
If you are shortlisted, you’ll hear from us after the posting closes. Check out our How We Hire page to learn more about our hiring process. If you need any accommodations throughout this process, please let us know at talentteam@atb.com
Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.
About ATB Financial
For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future.
About ATB Financial
With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.