Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description Union: Non-Union

Number of vacancies: 1

Site: Rehab/CCC Sites (West Park, Toronto Rehab – University Centre, Bickle, Lyndhurst)

Department : Rehab/CCC

Reports to : Clinical Director, Patient Flow (Rehab/CCC)

Hours: 37.5 hours per week

Salary : $105,983 to $132,483 per annum

Status : Permanent Full-Time

Closing Date: October 17, 2025

Position Summary The Manager, Patient Flow – Discharge & Transitions, Rehab/CCC will have operational accountability for supporting development / standardization / education / implementation and improvement of patient discharge / ALC processes across UHN Rehab/CCC sites. This role ensures timely, safe, and coordinated discharges, while enhancing patient experience, system efficiency, and clinical outcomes.

The manager collaborates with interdisciplinary teams, external partners, and system stakeholders to remove barriers to flow, implement best practices, and support strategic initiatives aligned with organizational priorities.

To support patient centred discharges and transition, the Manager, Patient Flow - Discharge and Transitions will work closely with Ontario Health at Home and our Community Service providers to enable seamless transitions. Building relationships with our Community Partners and developing structures to engage them on a regular basis in transitioning patients back to the community will be a key to success.

This new role will work closely with the Clinical Directors across all of UHN’s Rehab/CCC sites to ensure a consistent, coordinated approach to patient flow & optimization of all rehab/CCC beds at UHN.

Leadership & Strategy

• Lead the development and implementation of patient flow strategies across Rehab & CCC, with an emphasis on optimizing patient flow & bed capacity, and reducing Alternative Level of Care (ALC) across all UHN Rehab/CCC sites.
• Collaborate with clinical leaders to align flow initiatives with organizational priorities (e.g. Home First Philosophy), quality, safety, and patient-centered care goals.

Operational Management

• Monitor and manage daily patient flow operations, ensuring timely transitions and discharge planning across all Rehab/CCC sites.
• Identify and address bottlenecks, delays, and inefficiencies in post-acute care access and discharge planning.
• Oversee escalation processes and coordinate with bed management and access teams.
• Facilitate weekly complex discharge rounds in collaboration with Clinical Directors
• Employ metrics & key performance indicators to continuously evaluate and improve patient flow.

Team & Stakeholder Engagement

• Lead and support a team of flow coordinators, discharge planners, and allied health professionals to support patient flow & transition planning.
• Facilitate interdisciplinary collaboration across acute and post-acute settings.
• Build strong relationships with external partners (e.g. Ontario Health at Home, long-term care, acute care partners).

Performance & Quality Improvement

• Use data and analytics to monitor flow metrics, identify trends, and drive continuous improvement.
• Lead or support quality improvement initiatives related to transitions of care.
• Ensure compliance with regulatory standards and organizational policies.

Working Conditions

• Full-time position, primarily onsite with some flexibility for remote collaboration.
• Primary location is West Park; will require regular travel across UHN Rehab/CCC sites, as well as occasionally to partner sites or regional meetings.

Qualifications

• Bachelor’s degree in a health-related field required.
• Master’s degree in Health Administration, Nursing, or related discipline preferred.
• Minimum 4 years of progressive leadership experience in healthcare, with a focus on patient flow, discharge planning, or post-acute care coordination.
• Strong leadership and change management skills
• Excellent communication and stakeholder engagement abilities
• Knowledge of healthcare systems, post-acute care models, and community resources
• Proficiency in data analysis and performance improvement methodologies
• Ability to work in a fast-paced, complex environment with competing priorities

Additional Information Why join UHN?

• In addition to working alongside a diverse team of some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. Eligibility to participate in a generous HOOPP Pension plan (https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.