About The Role As our Director of First Impressions , you will be the face and voice of the organization — the first point of contact for guests, clients, and employees. You will ensure every interaction, whether in person, over the phone, or through email, reflects our values of professionalism, warmth, and efficiency. This role combines exceptional customer service with strong organizational skills to keep our front office operations running smoothly.

Key Responsibilities

• First point of contact for clients, either by phone or at our front desk.
• Redirect and respond to inquiries by phone and email.
• Send follow up emails or calls as directed.
• Develop a detailed understanding of our products and processes.
• Open incoming office mail and direct accordingly.
• Send out customer cheques by mail as required.
• Printing, photocopying and scanning.
• Maintain a digital file for receiving mail.
• Monitor inventory of office supplies and order supplies as approved by the Director, Customer Service and Administration.
• File paperwork and update databases, ensuring that records are current, accurate and legible.
• Maintain strict confidentiality and security of business information.
• Draft presentation materials such PowerPoint slides, handouts, and agendas.
• Prepare items for shipping and liaise with local providers for pick-up and delivery
• Arrange/book for lunch meetings and other events.
• Responsible for maintaining kitchen supplies/ facilities duties – main contact for property maintenance.
• Maintain a log of incoming mail, dealer cheques and remittances.
• Responsible for making travel arrangements.
• Edits and proofreads documents to ensure accuracy when asked.
• May perform duties involving simple mathematical calculations.

Performs other related duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3+ years in a customer-facing or administrative role; hospitality experience is a plus.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills and a friendly, approachable demeanor.
• Proficiency in Microsoft Office Suite and basic office equipment operation.
• Ability to multitask and manage time effectively in a fast-paced environment.

Key Competencies

• Professionalism and polished presentation
• Customer service orientation
• Attention to detail
• Problem-solving and adaptability
• Team collaboration