Associate Site Director
Top Benefits
About the role
Customer Service and Support
Location
Mississauga, Canada
Job Title:
Associate Site Director (On-Site)
Job Description
We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is just the right place for you!
As an Associate Site Director, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technology, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an Associate Site Director, you’ll:
- The Associate Site Director will oversee the Customer Care operations at our Mississauga, Ontario location.
- Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support.
- Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
- Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
- Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
- Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc.
- This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
- Can demonstrate abilities to be a great site leader - overseeing multiple programs, 200+ FTE
- Strong relationship developer with clients - clients are Auto & Tech so those industries would be a plus (not required)
- Demonstrate capabilities to work across different departments - Ops, Training, Quality, TA, Facilities, etc
- MUST be onsite in Mississauga location every day, not a hybrid position
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:
- Oversee and running a site of approx. 200 staff members
- Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability
- Experience in managing multiple lines of business types
- High customer satisfaction and achievement of Service Level Agreements
- Promote employee satisfaction and low attrition
- Maintain a positive working environment and promote company culture initiatives
- Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
- Manage operating budget for sites to meet profitability margins
- Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI
- Monitors center performance to ensure quality and service goals are met
- Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
- Willingness to work a flexible schedule
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary range for this position is $97,900.00-$122,400.00 CAD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
The deadline to apply for this position is October 25, 2025.
Location:
CAN Mississauga - 6725 Airport RD
Language Requirements:
Time Type:
Full time2025-10-27
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
About Concentrix
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.
Associate Site Director
Top Benefits
About the role
Customer Service and Support
Location
Mississauga, Canada
Job Title:
Associate Site Director (On-Site)
Job Description
We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a global technology and services leader, we power the world's best brands, today and for the future. Leveraging unique data insights, profound industry expertise, and cutting-edge technology solutions, we serve as a strategic transformation partner. Our aim is to empower organizations globally, streamlining their operations, interactions, and transactions. (Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Associate Site Director position at Concentrix is just the right place for you!
As an Associate Site Director, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technology, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As an Associate Site Director, you’ll:
- The Associate Site Director will oversee the Customer Care operations at our Mississauga, Ontario location.
- Will be fully responsible in overseeing the operating, including managing a group of leaders who own driving exceptional customer experiences for the clients we support.
- Act as a talent magnet to attract, retain and develop a high-performance team that is focused on continuous learning and improvement.
- Analyzes operations and efficiency of the operations team and implements changes to ensure best class service.
- Monitors and executes staffing, budget, training and general HR practices for all site personnel using functional support. Has hiring, development and performance management responsibility for direct reports.
- Direct and manage all site activities and performance strategies, collaborates with Workforce Management, Training, Quality, Human Resources, etc.
- This role needs a strong team player who understands how to work effectively in a large, fast paced, evolving organization; establish and maintain effective working relationships across the organization; mentor teams and ensure success by driving operational excellence daily.
- Can demonstrate abilities to be a great site leader - overseeing multiple programs, 200+ FTE
- Strong relationship developer with clients - clients are Auto & Tech so those industries would be a plus (not required)
- Demonstrate capabilities to work across different departments - Ops, Training, Quality, TA, Facilities, etc
- MUST be onsite in Mississauga location every day, not a hybrid position
- Deliver expert customer experiences…with a smile.
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Associate Site Director role include:
- Oversee and running a site of approx. 200 staff members
- Responsible for client interaction for multiple clients, Key Process Indicator (KPI) attainment and complete financial accountability
- Experience in managing multiple lines of business types
- High customer satisfaction and achievement of Service Level Agreements
- Promote employee satisfaction and low attrition
- Maintain a positive working environment and promote company culture initiatives
- Monitors and ensures existence of supportive working environment(s) to promote high job satisfaction and morale
- Manage operating budget for sites to meet profitability margins
- Ensures operations delivery of client requirements as per contractual agreement, for example Customer Satisfaction (CSAT) where applicable, service levels and other program KPI
- Monitors center performance to ensure quality and service goals are met
- Establishes, builds and monitors ongoing client relations ensuring effective and positive customer interaction and satisfaction
- Willingness to work a flexible schedule
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:
- The base salary range for this position is $97,900.00-$122,400.00 CAD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”
The deadline to apply for this position is October 25, 2025.
Location:
CAN Mississauga - 6725 Airport RD
Language Requirements:
Time Type:
Full time2025-10-27
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
About Concentrix
We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.