Volunteer Supervisor, Calgary

Full-Time

About Ronald McDonald House Alberta

Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.

Why Choose Ronald McDonald House Alberta?

"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."

~ Caitlin, employee since 2024

Explore more employee quotes on our Careers page.

Your Role

This is a full-time position based out of the Calgary Ronald McDonald House and may require travel to Ronald McDonald Houses and applicable events in Alberta. Some evening and weekend work will be required.

Why This Role Matters

The Volunteer Supervisor plays a critical role in bringing Ronald McDonald House Alberta’s mission to life by ensuring volunteers feel welcomed, supported, and connected to the families they serve. By leading thoughtful recruitment, meaningful training, and intentional recognition, this role transforms volunteer interest into longterm commitment and exceptional guest experiences. Working closely with House leadership, People & Culture, and community partners, the Volunteer Supervisor helps create a culture of belonging and appreciation—where volunteers know their time matters, their contributions are valued, and their presence makes a real difference for families during some of their most challenging moments.

Your Key Responsibilities

• Partner with leaders to assess volunteer needs and deliver fullcycle recruitment, selection, onboarding, and orientation for InHouse, Event, and group volunteers in alignment with provincial processes created by the People and Culture team

• Act as the primary point of contact for all volunteers, responding promptly to applications, inquiries, issues, and concerns

• Lead volunteers through onboarding, ensuring completion, tracking, and secure storage of all required documentation

• Coordinate volunteer scheduling and shifts, including Helping Hands roles

• Deliver volunteer orientation, tours ensuring consistent application of provincial volunteer processes

• Arrange and communicate learning and development opportunities (e.g., food safety, Mandt, grief training) in partnership with P&C

• Maintain accurate volunteer records, hours, and data in Volunteer Hub

• Support volunteer communications to ensure awareness of organizational updates, activities, and events

• Provide ongoing volunteer stewardship and support to ensure positive, meaningful volunteer experiences

• Promote a culture of volunteer appreciation, coordinating recognition initiatives, gifts, awards, and celebrations

• Collect volunteer feedback and manage exit processes, including distribution of exit interview surveys

• Attend and support events as needed to ensure a positive volunteer experience

• Represent the organization at community events, fairs, and outreach activities to promote volunteer opportunities

• Build and maintain partnerships with businesses, schools, and community groups to expand and diversify the volunteer network

• Support People & Culture with volunteer program planning, budgeting, position descriptions, and strategies aligned with organizational goals

Required Qualifications

• Minimum 2 years’ experience in recruitment and/or volunteer planning

• Post secondary education in Volunteer Management, Human Resources, Community Development or other relevant fields

• Strong relationship building skills with both internal and external stakeholders

• Excellent written and verbal communication skills

• Highly organized, with previous experience in scheduling resources

• Acts with integrity and professionalism in managing confidential information and respecting privacy

• Must possess a high level of professionalism, tact and interpersonal skills to work with stakeholders at all levels

• A self-starter with demonstrated experience utilizing volunteers to enhance programs and services within a non-profit organization

• Experience in supporting and stewarding volunteers to support the operational need, while also providing an engaging experience for the volunteers

• Working knowledge of Microsoft Office products and database software

• Ability to work evenings and weekends as needed

• Standard First Aid CPR-C and AED certification an asset

• Must provide a clear Police Information Check

Nice to Haves

• Previous experience working with families and children would be an asset

• Food Safety Certificate an asset

What we Offer

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:

Comprehensive Compensation & Benefits

• Competitive compensation

• Full benefits plan with a strong focus on mental health

• Health & Wellness Spending Account

• Employee and Family Assistance Program (EFAP)

Growth & Development

• Professional development and training opportunities

• Opportunity to participate in cross functional committees

Flexibility & Wellbeing

• Vacation and personal days

• 12 recognized statutory holidays

Financial Wellness

• RRSP / TFSA matching program

• Financial Wellness sessions

Culture & Community

• A values driven culture where people come first

• Social events and teambuilding activities

Our Commitment to Diversity, Equity, Inclusion & Cultural Safety

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.

Note first review of applications will be on April 16, 2026, applications will be accepted until the position is filled.

Thank You

We thank all candidates who apply; however, only those selected for interview will be contacted.