Client Service Administrator, Calgary Animal Referral and Emergency Centre
Top Benefits
About the role
Veterinary Client Liaison
Department: Specialty Services
Location: Calgary, AB
Calgary Animal Referral and Emergency (C.A.R.E.) Centre is seeking a full-time Client Service Administrator/Liaison to join our team. We’re looking for a personable and highly professional client service champion to help us deliver exceptional care and support to our medical teams, clients, and their pets.
About The Role The role of the Client Service Administrator (CSA) is to support our specialty teams with their administrative tasks and strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are often the first and last point of contact and can leave a lasting impression, building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team, addressing client concerns, and providing a first-class client experience. Your primary goal is to ensure the clients and their pets are informed and prepared to have a great experience with our specialty teams.
The ideal candidate is organized, calm under pressure, and customer service-focused. Ideally, you have:
- Prior experience in customer service and administrative duties in a veterinary clinic setting
- Prior knowledge/or ability to learn medical terminology and Cornerstone
- Exceptional client service skills
- Empathetic, nurturing, and positive attitude
- Skilled in prioritizing needs, open to change, and adaptable
- Initiative in carrying out assignments independently
- Attention to detail with above-average time management skills
- Must be flexible and available to work modified shift work (Monday to Thursday, 8 am to 6 pm)
- Excellent attendance and punctuality
- Strong foundation in MS Office and email, phone and in-person etiquette
- Previous veterinary experience or graduation from an accredited Veterinary Assistant program is preferred
- Patient Restraint may be required
What VCA Canada Offers !
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- VCA Canada RRSP Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.
Client Service Administrator, Calgary Animal Referral and Emergency Centre
Top Benefits
About the role
Veterinary Client Liaison
Department: Specialty Services
Location: Calgary, AB
Calgary Animal Referral and Emergency (C.A.R.E.) Centre is seeking a full-time Client Service Administrator/Liaison to join our team. We’re looking for a personable and highly professional client service champion to help us deliver exceptional care and support to our medical teams, clients, and their pets.
About The Role The role of the Client Service Administrator (CSA) is to support our specialty teams with their administrative tasks and strengthen the client, animal, and veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are often the first and last point of contact and can leave a lasting impression, building trust and loyalty with our clients. Your responsibility is to enhance the client’s experience by coordinating between the clients and members of the medical team, addressing client concerns, and providing a first-class client experience. Your primary goal is to ensure the clients and their pets are informed and prepared to have a great experience with our specialty teams.
The ideal candidate is organized, calm under pressure, and customer service-focused. Ideally, you have:
- Prior experience in customer service and administrative duties in a veterinary clinic setting
- Prior knowledge/or ability to learn medical terminology and Cornerstone
- Exceptional client service skills
- Empathetic, nurturing, and positive attitude
- Skilled in prioritizing needs, open to change, and adaptable
- Initiative in carrying out assignments independently
- Attention to detail with above-average time management skills
- Must be flexible and available to work modified shift work (Monday to Thursday, 8 am to 6 pm)
- Excellent attendance and punctuality
- Strong foundation in MS Office and email, phone and in-person etiquette
- Previous veterinary experience or graduation from an accredited Veterinary Assistant program is preferred
- Patient Restraint may be required
What VCA Canada Offers !
- RRSP Employer 5 % Match Program – saving for your future just got easier!
- VCA Canada RRSP Student Loan - Ask us more!
- A caring culture of Wellness and Appreciation!
- Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!
- Competitive wages and health/dental benefits!
- Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
- Annual uniform allowance
- Exceptional career development: there is room to grow here!
- Referral Bonus Rewards
- Opportunities to give back to your community through VCA initiatives
- Generous personal pet care discounts
- Extra perks like shopping discounts and cool wellness apps!
Click “Apply Now” VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
About VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care.
As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn.