The Project Manager will manage the overall planning, control, status reporting and delivery of a low to moderately complex project to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements. The Project Manager is the day-to-day, primary contact for customers as it relates to all phases of pre-production, production and post-production, while ensuring exceptional customer experience and quality of work.

Job Duties (* denotes an “essential function”)

• *Manage the overall planning, control, status reporting and delivery of projects from start to completion to ensure that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.
• * Primary contact for customers as it relates to photo and video production to ensure exceptional quality work and customer experience
• * Secondary contact for customers as it relates to sales
• * Leading client calls (program kick-off call, pre-production call)
• * Leading internal client briefs as a passionate brand champion for all their clients
• * Leading development of all pre-production documents
• * Working collaboratively with all internal teams to deliver on the brand’s style
• * Arranging client product shipment, and manages any follow-up inquiries to ensure it arrives on time
• * Running production date for all clients (get clients settled upon arrival, join virtual studio for remote clients, etc.)
• * Keeping all content program information up-to-date using Tag Canada’s program management software
• *Implement project schedules and coordinate resources ensuring all activity is completed to the agreed deadlines.
• *Communicate consistently with project stakeholders and executives as appropriate, ensuring deliverables are being met by all team members at all stages of the project
• *Develop and maintain a strong relationship with the client and consistently strive to exceed their expectations. Maintain a good understanding of the client and their organization
• *Build consultative relationship with external and internal clients
• *Manage to and achieve budget goals set for projects
• *Utilize appropriate tools and technology to execute on-time delivery
• *Ensure issues requiring escalation are routed to the appropriate contact and resolved

Job Qualifications

• Bachelors and/or post-graduate degree in Communications, Advertising, Media Studies or a related field (a combination of education and experience can be substituted)
• 2+ years of experience in an office and/or agency environment (previous production experience is an asset)
• Demonstrate a solid understanding of one or more of the following: print production, digital production, reprographics, social media, broadcast
• Experience in artwork and production process (life cycles and copywriting)
• Mac experience preferred
• Good understanding of project management principles
• Good understanding of job-tracking systems and/ or Project Management software
• PMP preferred
• Demonstrated experience in managing projects of low to medium complexity to successful completion; able to handle multiple concurrent projects
• Is strong team player
• Excellent customer service skills
• Strong verbal and written communication skills
• Excellent attention to detail
• Excellent time management and problem solving skills
• Proven ability to handle stressful situations and deadline pressures
• Excellent planning and organizing skills; ability to plan for all eventualities and provide solutions to issues
• Demonstrated problem solving skills
• Good analytical and budgeting skills
• Strong proficiency in Microsoft Office - Excel, Word, Outlook, PowerPoint, Teams