Department: Protective Services

The Protective Services Supervisor is responsible for providing direction, support, and guidance throughout the shift to frontline Protective Services Guards, hospital staff, patients, and visitors at North Bay Regional Health Centre across all facilities. The Protective Services Supervisor is accountable for all aspects of detachment operations during the assigned shift. Additional duties may include:

• As Supervisor, responsible for security processes and for ensuring the safety of Protective Services staff, employees, physicians, visitors, and patients
• Conduct investigations at the direction of the Protective Services Manager using available security resources
• Release evidence to Police, Lawyers, or other investigators with approval from the Privacy Coordinator
• Initiate investigations in accordance with all federal, provincial, and municipal legislation, as well as hospital policies and procedures
• Provide staff with training, personal protective equipment (PPE), education, and orientation sessions

QUALIFICATIONS

Certification/Experience/Knowledge:

• Diploma or Degree in Law and Security, Police Foundations, Corrections, Community Justice or Protection, Security and Investigation, or related experience required
• Valid Ontario Security Licence (Ministry of Community Safety and Correctional Services certification for Security Guard) as regulated under the Private Security and Investigative Services Act (PSISA) required
• Current First Aid and CPR certification completed within the last year required
• Minimum 5 years recent related experience within a healthcare environment required
• Valid Class G driver’s licence and clear driver’s abstract required

Skills/Abilities:

• Demonstrated understanding of applicable rules, laws, by-laws, and regulations
• Knowledge of the Personal Health Information Protection Act (PHIPA), Public Hospitals Act, and Freedom of Information and Protection of Privacy Act (FIPPA)
• Demonstrated awareness of and commitment to safety
• Strong leadership skills
• Demonstrated organizational awareness
• Ability to make rapid decisions while exercising sound judgment
• Ability to react and lead effectively during crises and emergencies using appropriate response strategies and resources
• Ability to work independently and collaboratively within a team environment
• Excellent verbal and written communication skills
• Strong commitment to customer service excellence
• Effective conflict resolution and conflict management skills
• Advanced ability to lead effectively in stressful situations
• Demonstrated ability to maintain regular attendance at work
• Bilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.

North Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.

All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.

NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL OPPORTUNITY EMPLOYER