Position: Operations Supervisor

Location: Winnipeg, Manitoba

Status: Non-Exempt

Summary of the Role

The Branch Operations Supervisor will work closely with District and Area Operations and Sales personnel and will be respo nsible for the daily operations of the branch. This will include the supervision and management of the Customer Service, Warehouse, Fabrication, and Field Service areas to achieve maximum efficiency and performance goals of the company.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.

• Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents.

• Monitor, review and manage all Non-Conformance and Corrective Actions as required by LGG Quality process and submit QCFE’s.

• Performs basic operations within company operating system, including all transactions related to transfer entries, sales order entry; and inventories.

• Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments; Ensures cycle-counting is complete, on-time and accurate .

• Monitor pricing renewals, ensure gross margins to business plans and maintain customer contracts. Ensure all vendor price increases are reviewed and passed on to customers where possible. Oversee changes to major customer inspection, packaging and service programs to ensure we price products correctly for the services provided.

• Supervises warehouse/production and customer service associates; ensure proper staffing levels are maintained ,

• Drives accountability to CSSR metrics.

• Monitor and manage critical KPI’s for the branch including orders shipped vs internal SLA; lost quote review and action log, inventory, pricing and lead times.

• Evaluate and review associate performance; support their development; encourage and motivate associates to perform at their best; provide corrective coaching and ensure accountability if performance concerns are identified ;

• Engages both Ops and sales team to achieve high levels of customer satisfaction.

• Oversee all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.

• Conduct effective Customer Satisfaction Meetings; ensure action plans are created and complete.

• Participate in identifying , developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations.

• Monitor and respond to KPI’s to strengthen results and provide feedback on team performance.

• Provides operational and resource support to other locations as needed.

• Establishes production schedules and assigns jobs to production/warehouse and customer service associates

• Assembles components, tests, inspects, identifies and packages resale products, as needed

• When required, processes incoming inquiries into company sales system.

• Builds and maintains strong internal and external relationships

• Ensures required quality-related documentation is maintained

• Complies with the employee handbook and company policies governing associate conduct

• Perform other duties as trained and qualified for.

Skills and Abilities

• Experienced leader capable of building and maintaining a high performing team

• Strong planning skills, works efficiently

• High level of computer proficiency ; demonstrated ability with variety of software products

• Well organized; able to prioritize workloads

• Strong communication skills

• Detail oriented; analytic

• Demonstrates initiative

• Production & Distribution,

• Customer service focused

• Mechanically inclined

• Understand warehouse processes

• Understand c arrier procedures; shipping and receiving

• Systems knowledge, order entry, inventory management

Minimum Qualifications

• College degree preferred, will consider equivalents

• 5 - 8 years supervisory experience

• Relevant industry experience preferred

• Ability to work nights and weekends, as required

• Ability to work overtime, as required

• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Physical Requirements and Work Environment

This position is based in a production and warehouse setting, which may involve exposure to a range of environmental conditions. These include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment . Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.

• Ability to pull, push, grasp, bend, lift, and carry up to 50 lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.

• Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.

• Ability to work in a stationary position for extended periods of time.

• Ability to work at varying work-surface levels and machine operation heights.

• Ability to move above or below workstations or retrieve items from various heights.

• Ability to ascend and descend ladders or stairs, as required .

• Ability to comprehend and follow instructions and safety procedures.

• Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.

• Ability to count, measure, and record data accurately.

• Ability to respond to safety signals, alarms, and verbal instructions.

• Ability to inspect products and materials to detect imperfections, defects, or irregularities and ensure quality and compliance.

• Ability to properly and safely use mechanical equipment and tools, including forklifts, pallet jacks, and other warehouse machinery (training and certification may be required) .

• Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.

• Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status . Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.