Description

Application Deadline:

09/04/2025

Address:

33 Dundas Street West

Job Family Group:

Customer Solutions

The Product Manager, Lending reports to the Director, Specialized Lending and is part of the Unsecured Lending Team. This role is responsible for managing the student lending portfolio including other unsecured lending products with direct P&L (profit and loss) and customer experience accountability. The Product Manager develops, leads and implements initiatives to drive acquisition and balance growth, while managing product risk and optimizing profitability. The product manager maintains a pulse on the market, launches new features as required, optimizes profitability and improves the customer experience. This role is responsible to optimize campaign strategy, digging into policies and simplifying processes and collaborating cross-functionally with partners such as Frontline Effectiveness, Analytics, Segments, Credit Risk, Collections, Leads Management, Marketing, Digital, Technology, and Operations.

Key Accountabilities

1. Product Management

• Proactively identify and prioritize opportunities to improve the portfolio of products, scope white spaces and product innovation opportunities that differentiates BMO in the market and bolsters our value proposition.

• Execute on a 3-year product roadmap to improve capabilities simplify processes and launch new features to market to differentiate the value proposition.

• Manage the day-to-day needs of the portfolio, including exception handling from the distribution teams and customers, consumer credit requests that involve requests for exceptions that fall outside product policy (e.g. credit limit, program eligibility etc.)

• Work closely with consumer credit to align on a case-by-case basis and decision such requests in a timely manner to meet high customer experience standards (e.g. 24-hour SLA), and other ad-hoc requests as they arise.

• Oversee operations to maintain and improve product systems and processes, and enhance infrastructure as needed to support product updates as required.

• Partner closely with our Segments team to advance Student Strategy and leverage partnerships with various schools to further grow the student lending portfolio

2. Risk management

• Proactively explore existing and potential risks and sources of risk, taking specific actions to more accurately and effectively identify and manage various forms of risk, timely escalating probable issues of materiality.
• Proactively collaborate with Credit Risk and Analytics and Collections to monitor and manage leading indicators and anticipate impact to business
• Manage risk, and support the required evolution of policies, procedures, and controls

3. Campaign Management

• Ongoing market scans to ensure competitive pricing in the marketplace.
• Develop, launch and manage initiatives to attract balances
• Monitor the impact of pricing and campaign changes

4. P&L Management

• Monitor and interpret product and campaign performance of various acquisition campaigns and recommend improvement strategies
• Drive actions to improve profitability through data-driven decisions

Cross Functional Relationships

• Partners with Unsecured Lending team, Risk, Fraud, Marketing, Analytics, Segments, Technology & Operations and Digital

Knowledge & Skills

• 5+ years of experience in product management, marketing or strategy with strong business acumen
• Prior Lending product experience would be an asset
• Strong experience in business casing, acquisition, campaign management, analytics, project management, policy experience P&L and credit risk.

Skills

• Distinctive problem-solving skills and ability to think strategically
• Robust analytical skills and strong attention to detail
• Proven project management and change management skills
• Highly developed relationship management skills
• Strong verbal and written communication