Senior Software Support Engineer - Remote (Canada)
Top Benefits
About the role
People Can Fly is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe.
Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand on our expertise and push the boundaries of what’s possible in game development.
Our creative teams are currently working on several exciting titles: Gears of War: E-Day developed in collaboration with Microsoft; Project Echo for KRAFTON; and Lost Rift, an original IP we are developing in-house under our self-publishing model. We are also exploring new platforms and experiences with VR and other unannounced projects.
With over 20 years of experience, PCF continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldwide.
If you join us on this journey, you’ll have the chance to perfect your craft, expand your knowledge, and work alongside industry leaders to create unique, unforgettable experiences for gamers everywhere.
Responsibilities:
- Ensure stable builds are produced, patched, and delivered regularly to the production team.
- Ensure that engine changes from other projects are properly integrated, if not inform and assist stakeholders to fixing issues
- Work with the client’s tools QA engineering team (who own the build farm and networked services) to resolve build and integration issues quickly.
- Extend and maintain CI pipelines (e.g., automated level runs for crash detection, performance telemetry, and regression testing).
- Monitor build health and provide fast responses to failures or blockers.
- Help develop and maintain production tools to improve day-to-day workflows (e.g., in-game Jira ticketing, sync scripts, data validation).
- Provide scripting support for designers and technical artists, enabling them to stay productive and independent.
- Investigate and resolve technical issues encountered by the broader development team.
- Support packaging of final builds for platform submission.
- Ensure smooth processes when transitioning builds from dev to stable environments.
Required qualifications:
- Strong programming skills in Python and C# .
- Experience working with custom tools, pipelines, or proprietary engines. ● Familiarity with CI/CD systems and automated build processes.
- Proven problem-solving skills and ability to support multi-disciplinary teams. ● Excellent communication skills and a collaborative mindset.
Nice to Have:
- Experience in game development support roles (Build Engineer, Tools Programmer, Technical Support Programmer).
- Knowledge of C++.
- Knowledge of Maya scripting workflows.
- Experience with automated testing frameworks.
What we offer:
- Benefit package 100% paid by PCF. Insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage).
- Full Dental coverage, including major dental and orthodontics.
- 4% RRSP matching before tax deductions, 100% vested on day 1.
- Paid week off during Winter Holidays.
- 20 paid vacation days and 5 paid sick days.
- Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.
- Personal development opportunities and ability to work in a global environment.
- Work in a creative team with people full of passion for what they do.
About People Can Fly Studio
People Can Fly is a global video game development company operating in Poland, the UK and North America.
We are one of the leading Unreal Engine studios in the industry.
Established in 2002, PCF made its mark on the shooter genre. The studio is known for titles such as Bulletstorm: Full Clip (launched on April 7, 2017), Gears of War: Judgment (published in 2013) and Bulletstorm (an original, Unreal Engine 3-powered onslaught of ‘kill with skill’ gameplay and blockbuster moments published in 2011) and award-winning Painkiller (launched in 2004).
People Can Fly's new RPG shooter Outriders is available now on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, PC, Google Stadia and Nvidia GeForce Now.
People Can Fly studio is currently working on several exciting titles: Gemini is our new project being developed with Square Enix; Bifrost, Victoria and Dagger are projects we're growing in the self-publishing model. We also have one project in the concept phase – Red; as well as two projects in VR technology – Green Hell VR and Thunder - a new project based on one of the IPs from the Group’s portfolio.
SPREAD YOUR WINGS IN THE GAMEDEV INDUSTRY WITH PEOPLE CAN FLY.
Senior Software Support Engineer - Remote (Canada)
Top Benefits
About the role
People Can Fly is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe.
Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand on our expertise and push the boundaries of what’s possible in game development.
Our creative teams are currently working on several exciting titles: Gears of War: E-Day developed in collaboration with Microsoft; Project Echo for KRAFTON; and Lost Rift, an original IP we are developing in-house under our self-publishing model. We are also exploring new platforms and experiences with VR and other unannounced projects.
With over 20 years of experience, PCF continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldwide.
If you join us on this journey, you’ll have the chance to perfect your craft, expand your knowledge, and work alongside industry leaders to create unique, unforgettable experiences for gamers everywhere.
Responsibilities:
- Ensure stable builds are produced, patched, and delivered regularly to the production team.
- Ensure that engine changes from other projects are properly integrated, if not inform and assist stakeholders to fixing issues
- Work with the client’s tools QA engineering team (who own the build farm and networked services) to resolve build and integration issues quickly.
- Extend and maintain CI pipelines (e.g., automated level runs for crash detection, performance telemetry, and regression testing).
- Monitor build health and provide fast responses to failures or blockers.
- Help develop and maintain production tools to improve day-to-day workflows (e.g., in-game Jira ticketing, sync scripts, data validation).
- Provide scripting support for designers and technical artists, enabling them to stay productive and independent.
- Investigate and resolve technical issues encountered by the broader development team.
- Support packaging of final builds for platform submission.
- Ensure smooth processes when transitioning builds from dev to stable environments.
Required qualifications:
- Strong programming skills in Python and C# .
- Experience working with custom tools, pipelines, or proprietary engines. ● Familiarity with CI/CD systems and automated build processes.
- Proven problem-solving skills and ability to support multi-disciplinary teams. ● Excellent communication skills and a collaborative mindset.
Nice to Have:
- Experience in game development support roles (Build Engineer, Tools Programmer, Technical Support Programmer).
- Knowledge of C++.
- Knowledge of Maya scripting workflows.
- Experience with automated testing frameworks.
What we offer:
- Benefit package 100% paid by PCF. Insurance company reimburses 100% of claims (Up to $1000 per service a year, as well as individual family coverage).
- Full Dental coverage, including major dental and orthodontics.
- 4% RRSP matching before tax deductions, 100% vested on day 1.
- Paid week off during Winter Holidays.
- 20 paid vacation days and 5 paid sick days.
- Free virtual health and mental wellbeing sessions included in the plan for members and their dependents.
- Personal development opportunities and ability to work in a global environment.
- Work in a creative team with people full of passion for what they do.
About People Can Fly Studio
People Can Fly is a global video game development company operating in Poland, the UK and North America.
We are one of the leading Unreal Engine studios in the industry.
Established in 2002, PCF made its mark on the shooter genre. The studio is known for titles such as Bulletstorm: Full Clip (launched on April 7, 2017), Gears of War: Judgment (published in 2013) and Bulletstorm (an original, Unreal Engine 3-powered onslaught of ‘kill with skill’ gameplay and blockbuster moments published in 2011) and award-winning Painkiller (launched in 2004).
People Can Fly's new RPG shooter Outriders is available now on PlayStation®5, PlayStation®4, Xbox Series X|S, Xbox One, PC, Google Stadia and Nvidia GeForce Now.
People Can Fly studio is currently working on several exciting titles: Gemini is our new project being developed with Square Enix; Bifrost, Victoria and Dagger are projects we're growing in the self-publishing model. We also have one project in the concept phase – Red; as well as two projects in VR technology – Green Hell VR and Thunder - a new project based on one of the IPs from the Group’s portfolio.
SPREAD YOUR WINGS IN THE GAMEDEV INDUSTRY WITH PEOPLE CAN FLY.