Who you are

• Nothing makes you feel better than making someone’s day or solving a customer’s problem
• A fast-paced day makes you feel energized rather than drained, and you’re at your best when you’re interacting with people
• You love to dig in on a complex issue and come up with a solution
• Ou can think outside of the box to offer suggestions and are a team player willing to go above and beyond for your customers
• You work well with your team and other cross-functional teams to make sure your customers have everything they need to be successful
• Minimum one-year related work experience in a similar role
• Some call centre or technical software experience
• Must be friendly, professional, and committed to creating long-term relationships with our customers
• Strong writing and phone skills
• Critical thinker and a willingness to problem-solve
• A team player who performs well independently
• Ability to multitask, take direction and execute with precision
• Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
• Experience using the SalonBiz software in a salon is a plus

What the job involves

• We are looking for a Customer Care Advocate to focus on our SalonBiz Software. SalonBiz is a single solution for unlimited growth for salons and spas, providing the tools salons need to thrive like appointment booking, integrated payments, inventory management, and comprehensive reporting
• Its SaaS platform and support provides solutions to empower salon staff and effectively run a business. SalonBiz is an EverCommerce subsidiary operated by PaySimple
• Passionately supporting SalonBiz’s commitment to creating an outstanding experience for each of our customers
• Taking calls, emails, and text requests from SalonBiz customers, answering questions, working to resolve issues and ensuring our customers have the support they need to be successful
• Software training for customers
• Mastering the SalonBiz solution to provide customers with guidance on how to best use our product
• Providing technical support, application installs specific to SalonBiz and learning Oracle SQL developer
• Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible
• Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

Benefits

• Flexibility to work where/how you want – in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program