About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Registrar supports students’ academic pursuits as well as Western’s strategic goals by delivering an array of integrated services in a professional environment, while maintaining the integrity and confidentiality of student financial information throughout the student lifecycle while providing exemplary customer service. Our mission is to support student and institutional success by appropriately assessing and billing tuition and student fees, collecting outstanding receivables, processing government loan and grant applications, as well as providing access to institutional financial aid through scholarships, awards, bursaries and the work-study bursary program.

Responsibilities

The Student Financial Services Officer will be a point person for student financials inquiries regarding fees, scholarships, and other financial aid. They will be responsible for performing collection activities on over $450 million in tuition and fees charged to students, will apply late payment charges when deadlines have not been met, will negotiate payment plans for extraordinary circumstances. The Officer will respond to student inquiries in person, by email, by telephone, by Salesforce, or by chat, depending on demand.

Qualifications Education:

• Undergraduate Degree, in Business Management/Administration preferred

Experience:

• 1 year of administrative experience in an office environment
• Experience previously working a Student Financial Services Officer

Skills, Abilities & Expertise:

• Adheres to the policies, procedures and documentation set by the Manager, Fees to ensure there is proper accounting and internal control over financial transactions conducted in the Student Financial Services. This will include
  • Identifies and reports on issues with transactions that are collected in Student Financials and posted into the General Ledger
• Works to resolve student complaints and questions with respect to billings, charges, and collections
• Identifies undergraduate account receivables in arrears and will conduct debt collection activities consisting of email, phone call to support business critical revenue generating requirements. Takes action when accounts are past due, seals records, refers account to collection agency, etc. Applies additional charges to accounts (sealing fee and registration) or write off account balances if appropriate using appropriate Peoplesoft technology
• Reviews student refund requests and is responsible for the batch refund process and ensures that refunds are applicable based on course registration and payment methods
• Implements projects as needed in collaboration with the Manager, Fees
• Reviews accounts to ensure that any additional charges are applied to accounts as required (e.g. late registration, cancellation fees, sealing fees) to ensure that all appropriate revenues are collected by the University
• Provides back up to assist with the processing of electronic payment files, and cheque processing when the Payments and Projects Officer is absent
• Accountable for student accounts receivable collection. Takes action when accounts are past due, applies late payment fees, seals records and makes payment arrangements in recognition of extraordinary student circumstances.
• Primary contact for tuition collection from sponsoring agencies.

**Please note that an internal candidate is expected to fill this position.

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Affirmation Policy

Western, like many postsecondary institutions in Canada, is moving beyond sole reliance upon Indigenous self-identification in its hiring processes. This is to safeguard against the use of incorrect, incomplete, or misleading information in circumstances in which a candidate has made a declaration of Indigenous citizenship or membership. Candidates who are invited for an interview or who are short-listed, and who have made a declaration of Indigenous citizenship or membership for material advantage at Western, including where required or preferred for the position, will be asked to have their declaration of Indigenous citizenship or membership affirmed through a relational accountability process, led by the Office of Indigenous Initiatives (OII), that is consistent with Indigenous ways of knowing, being, and doing. Please contact the OII directly for details on the affirmation processes: https://indigenous.uwo.ca/. The policy can be viewed at: POLICY 1.58 - Affirming Declarations of Indigenous Citizenship or Membership at Western University.

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy and is meant to be filled by an internal candidate only. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.