Content Quality Assurance & Auditor Location: Toronto, ON

Onsite Flexibility: Hybrid – in office every Thursday and every fourth Friday of the month

Contract Details Position Type: Contract Contract Duration: 13 months (with potential for extension and conversion to FTE) Start: June 10, 2026 Pay Rate: C$40.00–C$45.00 / Hour (CAD) Shift / Schedule: 9:00 AM – 5:00 PM, Monday to Friday (37.5 hours/week)

Job Summary The Content Quality Assurance & Auditor will be responsible for the primary validation, Quality Assurance (QA), and Quality Control (QC) of email, SMS, web campaigns, and automated customer journeys developed in Salesforce Marketing Cloud and Data Cloud. As part of the Digital & Direct Executions team within the broader Marketing organization, this role is crucial in leveraging customer data and insights to deliver meaningful communications to the client's customers. The Content Quality Assurance & Auditor will execute QA/QC across multiple campaigns concurrently, providing necessary guidance to developers and project managers, and ensuring all digital assets meet quality standards and compliance requirements. The candidate will focus on email but also needs to help ensure that audiences are built correctly, journeys are correct — emails, segmentation, journeys, automations, etc.

Key Responsibilities As the Content Quality Assurance & Auditor, you will be deeply involved in the end-to-end development and audit process for email, SMS, web pages, and automated customer journeys. You will lead QA/QC efforts across various campaigns, working closely with cross-functional teams, including Project Managers, Developers, and Campaign stakeholders, to validate campaign artifacts (Journeys, Automations, Segments, Data Extensions, Calculated Insights, Emails, Web Pages, etc.). Your responsibilities include:

Validation & Testing

Evaluate emails, SMS, web pages, and campaign journeys against quality standards. Estimate, prioritize, plan, and execute testing activities. Execute sign-off of developed digital assets. Ensure completeness and quality of digital marketing campaigns using Salesforce Marketing Cloud.

Compliance & Documentation

Ensure adherence to company policies, procedures, and maintain compliance with laws, regulations, and guidelines. Document checklists, standards, and reference documents.

Stakeholder Engagement & Collaboration

Collaborate with Project Management and Development staff through all stages of the project lifecycle.

Defect Analysis & Issue Resolution

Identify, analyze, and document defects, questionable functions, errors, and inconsistencies. Recommend and facilitate solutions to recurring issues, bugs, and defects.

Process Implementation & Audit Execution

Monitor and track process issues, making recommendations to streamline and improve overall processes.

Continuous Improvement

Review client, customer, and user feedback to enhance checks, reduce errors, and improve overall development quality. Troubleshoot issues to ensure the development cycle remains on track and provide support for immediate resolution.

How You'll Succeed

Execute Tests Against Standards: Evaluate and validate campaigns and content, raising issues and supporting with issue resolution. Campaign Audit Execution: Plan and coordinate audit activities, checklist completion and recordkeeping. Communicate Standards & Documentation: Communicate quality standards and parameters to team members; maintain documentation. Compliance: Ensure all work adheres to company policies, procedures, and regulatory guidelines. Collaboration: Work closely with cross-functional teams throughout the project lifecycle. Issue Resolution: Recommend and facilitate solutions to campaign and content issues. Defect Analysis: Identify and document defects and inconsistencies; analyze recurring issues. Feedback Review: Review and act on feedback from clients, customers, and users.

Required Skills Quality-focused, ensuring every piece of work is delivered defect-free and at the highest standards. Excellent time management skills with a proven ability to meet deadlines. Comfortable investigating complex problems and communicating detailed information effectively, with the ability to tailor explanations to the appropriate level of technical detail for different audiences within the organization. Ability to take initiative, navigate ambiguity, and build relationships through respect and authenticity. Possesses a continuous improvement mindset to enhance checks, reduce errors, and improve quality. Brings authenticity to work and lives the values of trust, teamwork, and accountability.

Preferred Skills Experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, SQL) and knowledge of Salesforce Data Cloud. Experience as a campaign developer and/or QA Analyst. Bilingual (English and French).

Required Experience 2 years' experience in email/web development testing, campaign execution, or quality assurance. 2 years' of proven experience in functionally testing emails, websites, mobile applications, and campaign automations using a variety of tools, emulators, browsers, and devices. Hands-on experience with defect tracking systems, workflow management (e.g., JIRA, Bugzilla, Workfront), automated email testing tools (e.g., Litmus, Email on Acid, DiffChecker), and web page testing (e.g., SauceLabs, BrowserStack). Experience with accessibility testing to ensure conformance to WCAG 2.0, AODA, and web accessibility best practices. Workfront experience or equivalent (Jira).

Medical, Vision, and Dental Insurance Plans 401k Retirement Fund

About the Client Leading North American financial institution offering reliable banking products and personalized financial solutions.

About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-06968 Industry: Manufacturing & Operations

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